SharePoint Fest Denver - The Seven Most Important SharePoint Success Factors

The Seven Most Important Non Technical SharePoint Success Factors

rharbridge

Presented By Richard Harbridge

Who am I

Understanding the Non TechnicalIs necessary to avoid poorhellip

Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software

(When to use itWhen not to)Estimation of Effort and Schedule Accuracy

The Biggest ReasonsSharePoint Projects Fail

Our Goal Todayhellip

From Here To Here

Understanding the lsquoWhyrsquo and Making a Decision

SharePointFest RHarbridge

Meet Joe

At Joersquos Companyhellip

Decision Makers donrsquot have Enough Information

The CFO needs to Reduce Costs

IT Services Struggles to Keep Up

People Are Having Trouble Finding What They Need

So Joe has an Idea

Sincehellip

Awesome Not as awesome

And Everyone in Joersquos Company uses Microsoft Officehellip

SharePoint is the Perfect Fit

Map the needs of the organization to the right

technologyhellip

Perform in depth product comparisons and evaluations

Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive

This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL

SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom

Foundation

Standard

Enterprise

Even SharePoint has multiple options

Online

On Site

Itrsquos Big Ecosystem

Itrsquos not just a feature to feature comparison

People

Process

Technology

So Joe does all that good research andhellip

SharePoint is a part of his overall Enterprise Technology Plan

The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology

Achieving Buy In and Setting Expectations

Before we beginhellip

Letrsquos Talk About Perceptions

People See Different Things

Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance

Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers

What is the most important thing to IT Services

COST OF OWNERSHIP

What are some ways we can convince IT Services

The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions

When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT

The Reality IT struggles with supporting another technology

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

InformationInformationInformationInformation

Explain Information Overload

InformationInformation

Search

Collaboration

Management

Control

Process

Explain Platform Benefits

What is the most important thing to Decision Makers

Add Value To Business

What are some ways we can convince Decision Makers

Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want

Prioritize and Plan

Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only

Whatrsquos the expectation we have to set

It Takes Time

SharePoint Solutions (Evolution)

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

Collaboration Driven

Business Process Driven

Business Intelligence Driven

The Outcome

Joe has achieved momentum and buy in

What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum

Determining and Supporting ROI

How do we get here

Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow

Evaluating with Real Options Analysis

Evaluating with Monte Carlo Analysis

This is kind of boringhellip

There are different ways of calculating ROI

There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return

The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it

Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty

ROI (traditionally) Measures Financial Impact

2 To Improve Return

ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return

Example of Non-Financial Measurement

2 To Improve Return

Use them

SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx

Rapid Economic Justification Guide

httpwwwmicrosoftcombusinessenterprisevaluemspx

MEASURE THE RIGHT

What you donrsquot want

Donrsquot lose perspective

The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment

What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong

Implementing Successful Governance

What is Governance

GOVERNANCE IS REQUIRED

Without effective governanceorganization performance and

capability are significantly reduced

What does that mean

Without Governance

So how do we do it

Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns

I think I see a Pattern

Executing Governance

No Single ldquoApproachrdquo

Projects

Communities

Practices

AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes

Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip

ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes

ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online

ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes

User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes

Use them

Governance Checklist

TechNet Community and More

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

Microsoft Operations Framework (MOF)

With Governance

The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes

What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process

Approaching and Supporting SharePoint

What is the best approach for SharePoint Implementations

ITERATIVE APPROACH

Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate

Communication Planning

Will act as a binding agreement (forces you to carry through)

Helps keep communication focused Helps prevent unwanted surprises

The Communication Plan

Support Planning

Donrsquot forget you arenrsquot superman

(Sorry Joe)

Multiple Tiers for Escalation

Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)

Measure SupportLearn and use data to be proactive

Diversify Support resourcesmediums

Books and Manuals Online

TechNet

Cheat Sheets One on One Classroom Training

Forums

Avoid too much too fastKeep it simple

Itrsquos like learning to drive

Use them

Productivity Hub

Support Tiphellip

RESPONDYou never want to give the IT busy

signal or support busy signal

The OutcomeSharePoint is supported effectively

What to watch out forhellipThe training and support can be

costly in time and resources

Improved User Adoption

How do we get successful User Adoption

USERS MUST UNDERSTAND

THE VALUE

Successful User Adoption Requireshellip

Do a video like this onehellip

High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More

Cultivate and promote the right culture

Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need

Make it Fun

Hold Contests Scavenger Hunts and Other Activities

SharePointFest RHarbridgeItrsquos okay to be proud

Say ldquoThank Yourdquo

Reward super users with achievements

Then promote the desire to get rewards

Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea

Make it easier to work with

Powerful Columns You Probably Didnrsquot Know About

Why Leveraging SharePoint Blog Features for News is a Great Idea

The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful

What to watch out forhellipThe build it they will come approach

will not work alone

Planning for New Work and Growth

What about New Work amp Growth

Know your limits

Grow your team

Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)

Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)

The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value

What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence

So being successful requireshellip

Understanding the non technical as well as the technical

1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip

Thank You ndash Fill Out Your Eval Organizers Sponsors and You for Making this Possible

Twitter rharbridge

Blog wwwrharbridgecom

LinkedIn wwwlinkedincominrharbridge

Email me at richardrharbridgecom

My company wwwAllincom

Assessments wwwSharePointDiagnosticscom

The Seven Most Important Non Technical SharePoint Success Fac

Understanding the Non Technical

Add Value (Decision Makers)

Prioritize and Plan

Map Solutions to Objectives

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

Support Outcomes (2)

ITIL Framework

COBIT Framework

Productivity Hub

Thank You ndash Fill Out Your Eval Organizers Sponsors and You f

Who am I

From Here To Here

Meet Joe

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

From Here To Here

Meet Joe

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

From Here To Here

Meet Joe

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Meet Joe

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Meet Joe

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

So Joe has an Idea

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Sincehellip

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

technologyhellip

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Like this onehellip

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Foundation

Standard

Enterprise

Online

On Site

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

People

Process

Technology

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

The Outcome

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COST OF OWNERSHIP

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

SharePoint and IT

Enable Solutions

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

SharePoint and IT

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Information

Search

Collaboration

Management

Control

Process

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Search

Collaboration

Management

Control

Process

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

The Reality

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Prioritize and Plan

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Migrate File Shares

Create Dashboards

Branding

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

It Takes Time

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Super Simplified

Communication

Collaboration

Workflow Auditing

Reporting

Dashboards

Information Driven

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

The Outcome

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

How do we get here

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

2 To Improve Return

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Estimated Value

Even I can do it

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

2 To Improve Return

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Improved Know-How

Innovation

Better Reputation

Comments

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

2 To Improve Return

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Use them

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

MEASURE THE RIGHT

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

What is Governance

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

What does that mean

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Without Governance

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

So how do we do it

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Development

Support

Technical

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Projects

Communities

Practices

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Governance Outcomes

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

hellip

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Operations Outcomes

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Outcomes

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Use them

FRAMEWORKS

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

ITIL Framework

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

COBIT Framework

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

With Governance

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

ITERATIVE APPROACH

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Planning

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

(Sorry Joe)

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Help Desk

Site Administrators

End Users

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

TechNet

Forums

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Use them

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Support Tiphellip

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

THE VALUE

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

User Adoption

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Make it Fun

Good Idea

will not work alone

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Good Idea

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Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Good Idea

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Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Good Idea

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Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

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will not work alone

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Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

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will not work alone

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Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

will not work alone

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Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

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COBIT Framework

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Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

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COBIT Framework

Productivity Hub

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Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

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COBIT Framework

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will not work alone

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Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

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Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

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Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

Know your limits

Grow your team

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

Support Outcomes

ITIL Framework

COBIT Framework

Productivity Hub

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Administrators(s)

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Business Analyst(s)

Project Manager(s)

Super Users(s)

Trainer(s)

Twitter rharbridge

Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

Operations Outcomes

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COBIT Framework

Productivity Hub

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Super Users(s)

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Prioritize and Plan

How do we get here

Examples

Teamwork is Key

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Governance Outcomes

Operations Outcomes

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Prioritize and Plan

How do we get here

Examples

Teamwork is Key

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Prioritize and Plan

How do we get here

Examples

Teamwork is Key

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Prioritize and Plan

How do we get here

Examples

Teamwork is Key

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Prioritize and Plan

How do we get here

Examples

Teamwork is Key

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Prioritize and Plan

How do we get here

Examples

Teamwork is Key

Alternative Teams

Governance Outcomes

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COBIT Framework

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Twitter rharbridge

Prioritize and Plan

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SharePoint Fest Denver - The Seven Most Important SharePoint Success Factors

Technology

Transcript of SharePoint Fest Denver - The Seven Most Important SharePoint Success Factors

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