Post on 18-Dec-2015
Session 11: Improving the Health of your University Risk Programs
Presented by:• Toni Casey University of Queensland• Harry Rosenthal Unimutual
Improving the Health of your University Risk Programs
Tools for DiagnosisTherapies for Rehabilitation
ANZUIAG 2010Toni Casey, UQ
Harry Rosenthal, Unimutual
Risk Program Diagnosis Tools
• Universities have numerous risk related programs: BCP, risk register reviews, risk assessments, compliance activities, quality assurance activities
• IA can play a useful role in improving the risk programming and ensuring it is focused on reducing the most important business risks the university faces.
• Chinese saying: To obtain wisdom you must:– Read 10,000 books and– Walk 10,000 miles
In summary success & wisdom is the result of understanding the 2 dimensions of each endeavor:
The inherent nature of the task itselfWho you are
Diagnosis: The View of Risk Programs
ComplianceExerciseCompliance
Exercise
Management ExcellenceManagement Excellence
“What Does the Client/Division/Business Unit Think of Risk Programs/Projects?”
“What Does the Client/Division/Business Unit Think of Risk Programs/Projects?”
Typical Characteristics
•Aligns to strategic direction
•Improves efficiency/ effectiveness of organisation
•Meets expressed and un-expressed objectives of stakeholders
Typical Characteristics
•Aligns to strategic direction
•Improves efficiency/ effectiveness of organisation
•Meets expressed and un-expressed objectives of stakeholders
Typical Characteristics
•Requirement made by others
•Part of a growing list of things to do
•Something you will be audited for later
•Not connected to core business
Typical Characteristics
•Requirement made by others
•Part of a growing list of things to do
•Something you will be audited for later
•Not connected to core business
Diagnosis: The View of Risk Professionals
“Who Are You” Continuum?“Who Are You” Continuum?
Characteristics
• Works to understands client needs and objectives
•Acts as a guide on a journey
•Will constantly support with advice and direction
•Grows with you
Characteristics
• Works to understands client needs and objectives
•Acts as a guide on a journey
•Will constantly support with advice and direction
•Grows with you
Characteristics
•Just following orders.
•Not part of the decision making process
•Contributes little to “Big Picture”
•One trick pony
Characteristics
•Just following orders.
•Not part of the decision making process
•Contributes little to “Big Picture”
•One trick ponyBureaucratic ApparatchikBureaucratic Apparatchik
Professional Life CoachProfessional Life Coach
Consultant B
ureaucrat
Compliance Management Excellence
Quadrant 3 Characteristics
•Low Division engagement but desire to complete tasks.
•Risk staff: will complete task but may feel underutilized, frustrated.
•Good ground for IA to help develop Division along continuum.
Quadrant 3 Characteristics
•Low Division engagement but desire to complete tasks.
•Risk staff: will complete task but may feel underutilized, frustrated.
•Good ground for IA to help develop Division along continuum.
Quadrant 4 Characteristics
• Division engagement, required nurturing/relevance.
• Risk staff: will feel energized.
• Good ground for IA to become welcome consultants help develop along continuum. Capture best practices.
Quadrant 4 Characteristics
• Division engagement, required nurturing/relevance.
• Risk staff: will feel energized.
• Good ground for IA to become welcome consultants help develop along continuum. Capture best practices.
Quadrant 2 Characteristics
• Division engagement, but will look for others to assist and support.
• Risk staff: will feel overwhelmed with admin detail, but uninformed & anxious.
• Good ground for IA to become supportive of process, assessing skills of participants.
Quadrant 2 Characteristics
• Division engagement, but will look for others to assist and support.
• Risk staff: will feel overwhelmed with admin detail, but uninformed & anxious.
• Good ground for IA to become supportive of process, assessing skills of participants.
Quadrant 1 Characteristics
• Division will go through motions with adequate coaxing/threats
• Risk staff: will feel like a taskmaster
• IA should recognise this is a toxic mixture. Wear protective clothing. .
Quadrant 1 Characteristics
• Division will go through motions with adequate coaxing/threats
• Risk staff: will feel like a taskmaster
• IA should recognise this is a toxic mixture. Wear protective clothing. .
3 4
1 2
Consultant B
ureaucrat
Compliance Management Excellence
3 4
1 2
Therapy for the Risk Program
Design; make it simple and fit the organisation
Relevance; user must be able to see it in their world
Useful; must be tangible benefits for the organisation
Growth; the process should improve and change over time
Sensible; the process should encourage use of common sense
Therapy for the Risk Professional
Deliver tools that help deliver benefits
Include & involve; make risk part of decisions
Encourage; support educated risk taking
Teach & learn; it’s not a one way street
Sell the value of risk to the business (not just another thing to do).
Internal Audit support forLifelong Health
Embed risk in Internal Audit PlanseXplore how risk is considered in practice
Engage with your risk professionals
Review & report on the framework against good practice
Communicate the need for improved risk oversight in audit reports
Indicators; keep your eye on indicators of emerging risks
Support the risk professionals to sell the benefits Encourage a culture of risk awareness