Post on 19-Aug-2018
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Service Mapping of Family Violence Services
Frankston-Mornington Peninsula Family Violence Services
Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
Domestic Violence Resource Centre Victoria (DVRCV)
Melbourne Metropolitan Outreach Service- Mornington Peninsula
Mornington Peninsula Women and children Secondary & Tertiary
Outreach workers provide support for women and children experiencing or escaping from domestic violence. This includes provision of information, referrals, advocacy, case management support, counselling and financial counselling.
03 5971 9454
Frankston Community Health
Counselling Frankston
Frankston residents Secondary & Tertiary Free, anonymous, and confidential counselling
1300 665 781
M.E.N.S. (Men Exploring Non-violent Solutions) Program
Men Secondary & Tertiary
Behaviour change group for men who have been violent or controlling towards family members and want to change
1300 665 871
Frankston City Council Web page on information for men's support groups.
Frankston Men Secondary
Includes information on men's support groups, child support and legal information.
http://www.frankston.vic.gov.au/ Our_Community/Health_and_Wellbeing/For_Men
White Ribbon Day Men Secondary
White Ribbon Day is a campaign led by men to promote respectful relationships and the prevention of violence against women and children. 1300 322 322
Good Shepherd Youth and Family Service
Peninsula Family Violence Program
Dromana, Flinders, Hastings, Mornington, Mt. Eliza, Rosebud, Rye, Somerville and Tootgarook
Women and children who have experienced violence
Secondary & Tertiary
Telephone information and support, face-to-face counselling, groups and forums for women to share experiences and learn new skills and groups for women and children who have experienced violence.
03 5971 9454
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
High security refuge for women and children.
Hastings Community Health - Peninsula Health
Counselling
Hastings
All residents in Hastings area
Secondary & Tertiary Free, anonymous, and confidential counselling
1300 665 781
M.E.N.S. (Men Exploring Non-violent Solutions) Program
Men Secondary
Behaviour change group for men who have been violent or controlling towards family members and want to change
1300 665 781
Hastings Police Family Violence Unit Mornington Peninsula Women, children and men
Secondary & Tertiary
Links are made with affected family members with police and welfare officers
03 5970 7800
LifeWorks
SEA Change - Anger Management for Women
Frankston
Women Secondary
Group program for women who want to feel more in control of their anger and to find healthier ways to communicate.
1300 543 396
Assertiveness Coaching Individuals, women, men, parents, teenagers
Secondary & Tertiary
Group program to broaden skills and confidence in acting assertively
1300 543 396
Men's Behaviour Change Program
Men Secondary & Tertiary
Provides men with an opportunity to change patterns of abusive behaviour. It is particularly relevant for men who behave violently at home.
1300 543 396
Communication skills for couples
Adults Secondary
Group program for couples to learn the basis of healthy communication and conflict resolution processes.
1300 543 396
Mornington Community Health - Peninsula Health Counselling
Mornington
All residents in Mornington area
Secondary & Tertiary Free, anonymous, and confidential counselling 1300 665 781
M.E.N.S. (Men Exploring Non-violent Solutions) Program
Men Secondary & Tertiary
Behaviour change group for men who have been violent or controlling towards family members and want to change
1300 665 781
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
Mornington Peninsula Shire Family Violence posters, video and roadside banner
Mornington Peninsula
Adults and children Secondary Community awareness campaign on family violence
03 5950 1000
Family Violence web page Women, men, families and elderly
Secondary A resource on family violence services available in the area
http://www.mornpen.vic.gov.au/ Services_For_You/Other_Services/Community_ Wellbeing/Family_Violence_in_our_community
Partnership between Anglicare Victoria, Oz Child, Good Shepherd Youth and Family Services and Southern Victorian Aboriginal Childcare Agency
Family Solutions Child FIRST
Frankston, Mornington Peninsula
Families and children Secondary & Tertiary
Support for issues including family conflict and violence through referral support to professional care and advice, outreach support and links to Family Solutions programs.
1300 721 383
Peninsula Health
Counselling
Frankston, Mornington Peninsula
All ages Secondary
Counselling services through social workers and psychologists on various issues including family violence.
1300 665 781
Out of Bounds Program Parents Secondary Support group for parents dealing with adolescent violence in the home.
1300 665 781
Youth Violence Worker Youth (12-25 years) and their family and friends
Secondary & Tertiary
A support service for youth who want to address their anger, violence, alcohol and drug use.
1300 665 781
Aboriginal and Torres Strait Islander Health
Aboriginal and Torres Strait Islanders, and their partners and carers
Secondary Referral service for family violence community services.
1300 665 781
Rosebud Community Health - Peninsula Health
Counselling Rosebud
Rosebud residents Secondary & Tertiary Free, anonymous, and confidential counselling
1300 665 781
M.E.N.S. (Men Exploring Non-violent Solutions) Program
Men Secondary & Tertiary
Behaviour change group for men who have been violent or controlling towards family members and want to change
1300 665 781
Salvation Army
Peninsula Youth and Family Services (PYFS) Frankston, Mornington
Peninsula
Youth, individuals and families
Tertiary
Housing, information, advocacy, referral, support, crisis response and chaplaincy services.
03 9781 0188
Finding Solutions program Families of young people (12-18 years)
Secondary & Tertiary A diversionary program for families of young
03 9781 0188
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
people aged 12-18 years who are at risk of leaving the family home or have recently left the home due to conflict, and where the family wants to remain as a unit.
WAYSS
Family Violence Outreach Program
Frankston
Women Secondary & Tertiary
Outreach support based on individualised support plans including advocacy or referral to appropriate services such as legal, court support networks and crisis accommodation.
03 9783 2769
Southern Women's Integrated Support Services (SWISS)
Women and women over 18 years with children
Secondary & Tertiary
Crisis support for those that are homeless or at risk of homelessness due to family violence including assistance with crisis accommodation and crisis interventions such as Family Violence Risk Assessments and referrals to support groups.
03 9792 1205
Women's Outreach Program
Women Tertiary
Aims to maximise the ability of women to live independently through information and access to accommodation, community support and agitation for social justice.
03 9783 2769
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Southern Metropolitan Region Family Violence Services Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
Connections Uniting Care
Counselling Service
SMR
Women and Children Secondary
Counselling for women and children who have experienced family violence
03 9521 5666
Making Changes Women Secondary
Group sessions are held for those that have experienced intimate partner family violence in a safe and supported environment, to share experiences, skills and knowledge.
03 8792 8999
New Beginnings Women Secondary
Eight week group for women who have or are experiencing family violence
03 9521 5666
Family Life
Domestic violence support
SMR
Women and children Secondary & Tertiary
Support for those who have experienced domestic violence, enabling them to break the cycle, rebuild their lives - safe planning, outreach support, legal support, advocacy, case management, housing assistance
03 8599 5433 info@familylife.com.au
Making Choices Women Secondary
An eight week group for women who wish to learn how to make choices and to regain some control over their lives in a safe and supportive atmosphere.
Groups for children Children (5-18 years) Secondary
Programs for children who have experienced family violence. 'The Incredibles' and 'I'm a star' are two programs aimed at assisting children with safety, self esteem and empathy and an understanding of anger and violence.
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
Mates- Men's Behaviour Change Group
Men Secondary
A 16 week men's behaviour change group for men. Offers men the opportunity to learn and use alternatives to behaving in a violent or abusive manner
Hanover Family violence support and services
SMR
Women, Men, Youth, Children
Tertiary
Crisis Accommodation, Housing Support, Employment, Financial Advice, Family Focus, Research, Advocacy
03 9556 5777 Cheltenham 03 9792 0750 Dandenong 03 8626 5500 South Melbourne
Integrated Family Violence Executive
Ask Someone website SMR Adults and children Secondary/ Tertiary
Website and App designed to help people who have experienced family violence in any form, or used violence against a family member to seek professional support and information 24/7.
www.asksomeone.org.au
South Eastern Centre Against Sexual Assault (SECASA)
Feeling Safe Together - child abuse prevention program
SMR
Boys and girls from Prep - Grade 6
Primary
Primary School Program - workshops have a focus on general safety and well-being. With discussion around other topics such as early warning signs, feelings and body language, private areas/parts, secrets, tricks and bribes, and safety networks
03 9928 8741
Respect, Protect, Connect - Promoting healthy relationships and anti-violence strategies to young people
Secondary school students Year 7-12
Primary
Secondary School Program - works with young people to broaden the definition of violent behaviour are raise awareness of its impact on health. Girls: raise the awareness of violence and its impact on health and well being, as well as addressing factors to reduce the risk of interpersonal violence
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
Boys: broader understanding of masculinity, and the need for respectful and non-violent ways to relate to self and others.
Domestic Violence Outreach Unit
Women and women with children
Secondary & Tertiary
Outreach services including information, support, advocacy, referrals, medical attention and emergency accommodation.
03 9791 6111
Family Violence Counselling Service
Adults, children and young people
Secondary & Tertiary
Counselling to survivors of recent and past sexual assault/abuse, legal information and advocacy, crisis service, FV after hours service, Information and referral, community and professional education, groups
03 9594 2289
SECASA Men’s Service Male adults and children Secondary & Tertiary
24 hour crisis services for adults, children and non-offending family members. Including counselling, information, support and urgent medical care and follow up as required.
WAYSS
Family Violence Outreach Program
SMR
Women Secondary & Tertiary
Outreach support based on individualised support plans including advocacy or referral to appropriate services such as legal, court support networks and crisis accommodation.
03 9781 4658
Southern Women's Integrated Support Services (SWISS)
Women and women over 18 years with children
Secondary & Tertiary
Crisis support for those that are homeless or at risk of homelessness due to family violence including assistance with crisis accommodation and crisis interventions such as Family Violence Risk Assessments and
03 9792 1205
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
referrals to support groups.
Women's Outreach Program
Women Tertiary
Aims to maximise the ability of women to live independently through information and access to accommodation, community support and agitation for social justice.
03 9782 2769
Women's Health in the South East (WHISE)
Women's Health Service SMR Women Primary & Secondary Gender Equity workplace training, primary prevention workplace training, information and referral, Family violence education to community groups, family violence awareness sessions.
03 9794 8677
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Statewide Family Violence Services
Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact Anglicare Victoria
Family Services
Victoria
Families with children and young people in their care
Secondary & Tertiary
Support for vulnerable families with children and young people in their care and working with them in their homes to improve parenting and family relationships and case management services.
03 9412 6133
Men’s Family Violence Program
Men that use violence and women partners
Secondary & Tertiary
A ten week behavioural change course as a closed group program co-led by suitably qualified and experienced male and female leaders
Meridian Youth and Family Violence Counselling
Young people and their families
Secondary & Tertiary
Aims to provide a reconciliatory role between young people and their families. Services include individual and family counselling, outreach support, specialist groups and secondary consultations
Salvation Army
Positive Lifestyle Counselling Service
Victoria
Adults Primary, Secondary & Tertiary
Series of one-to-one sessions which run over a ten week period, addressing topics such as, self-awareness, depression, loneliness, grief and loss, self esteem, stress / anxiety, anger, problem solving, goal setting and relationships.
03 8878 4778
Crossroads Family Violence Service Programs
Men, women & children Secondary & Tertiary
A range of family violence services offerered including outreach, women's refuge and support.
03 9353 1011
Family Violence Outreach Program
Women and women with children
Secondary & Tertiary
Case managed outreach support for those experiencing and at risk of experiencing family
03 9536 7777
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
violence.
Crisis Referral Information Service (CRIS)
Adults and children Secondary
For those seeking welfare assistance, advice and general referral and support.
1800 627 727
Aboriginal Family Violence Prevention and Legal Service Victoria
Sisters Day Out
Victoria
Koori women Primary, Secondary & Tertiary
A one day workshop for Koori women to prevent family violence by facilitating community networks to reduce social isolation, raising awareness of family violence and its underlying cause and impact s, and by providing information and tools to promote community safety.
03 9244 3333 (Melbourne Metro); 03 5562 5755 (Barwon South West); 1800 105 303 (Gippsland); 03 5021 3200 (Mildura)
Sisters Retreat Koori women Primary, Secondary & Tertiary
The retreat takes places over three days, providing a sanctuary for up to 25 women at a time with a drug and alcohol free environment while providing activities to strengthen resolve to continue making positive choices in their own lives and continue to lead the community on family violence prevention.
Dilly Bag Koori women Primary, Secondary & Tertiary
Two day intensive personal development workshop to assist Koori women to make choices in their own lives that reduce their vulnerability to family violence and to enhance capacity to take on a leadership role in their community with regard to family violence prevention.
Resources and publications
Aboriginal families Secondary
Culturally appropriate resources and information sheets including fact sheets, help cards and newsletters to help people understand the law and
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
how to get help.
Legal services
Aboriginal men, women and children and non-Aboriginal parents of Aboriginal children who are victims/survivors of family violence or sexual assault
Secondary & Tertiary
Provides legal services including advice and advocacy such as on reporting family violence to police and intervention orders related to family violence.
CASA HOUSE
Sexual Assault services
Victoria
Men & women Secondary & Tertiary
Crisis care, counselling and advocacy and women's support groups for victims/survivors of sexual assault
Counselling and support - 03 9635 3610 Admin - 03 9635 3600 1800 806 292
Sexual Assault Prevention Program for Secondary Schools (SAPPSS)
Secondary schools Primary
Whole-of-school model to prevent sexual assault in secondary schools. The model was developed by CASA House and includes staff professional development, respectful relationships curriculum for junior and middle school, Train the Trainer, Peer Educator Programs and ongoing evaluation.
03 9635 3600
Domestic Violence Victoria (DV Vic)
Peak body for domestic violence services.
Victoria
Communities, businesses, government and member organisations
Primary
Peak body for women and children’s family violence services in Victoria. Support to practitioners for the prevention of violence, advocacy, law reform, response and early intervention programs
03 9921 0828
Adolescent Violence Adolescent Violence in the Home website
Victoria Adolescents, families, carers and professionals
Secondary & Tertiary
The website www.avith .com.au is a one-stop resource for adolescents, families, carers and professionals working with families where there is adolescent violence in the home.
www.avith.com.au
Women's Domestic Violence Crisis Service (WDVCC)
Domestic Violence Support
Victoria Women and children Tertiary
Support services women and children experiencing abuse from a partner, ex-partner, another family member or someone close
03 9322 3555 1800 015 188
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
to them. Services include emergency accommodation, a free 24 hour crisis line, outreach, advocacy and information and support services.
inTouch Multicultural Centre Against Family Violence
CALD Men’s Behaviour Change Program
Victoria
Culturally and Linguistically Diverse (CALD) men
Secondary Information and referral, culturally appropriate support, advocacy and complex case support, assistance to obtain accommodation and housing, assistance with legal issues and court support, living skills/ personal development, therapeutic group work, complex case support
03 8413 6800- public line 03 8413 6899- admin line 1800 755 988
Legal Centre and Phone Line
Culturally and Linguistically Diverse (CALD) communities
Tertiary
Professional Development Training
Organisations and professionals
Secondary
Information and referral Culturally and Linguistically Diverse (CALD) communities
Tertiary
Community Education Culturally and Linguistically Diverse (CALD) communities
Secondary
Elizabeth Hoffman House
Family violence support and services
Victoria Aboriginal Women and Children
Secondary & Tertiary
Range of services and support offered for those experiencing family violence which are: women's refuge, outreach services, housing crisis worker, after hour’s service, prisoners program, counselling support, children's counselling and other short term programs.
1800796112 03 9482 5744
EMERGE
Family violence support and services
Victoria
Women and children Secondary & Tertiary
Finding safe accommodation, outreach and crisis support legal support, advocacy financial counselling, information services, support groups and individual case management.
1300 536 330
IWiSH (Inspiring Women in Self Help)
Women Secondary & Tertiary
Six week self help group for women who have experienced intimate partner violence to gain an understanding of what constitutes a healthy
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
relationship versus an abusive relationship.
Infant Lead Group Mother and Baby/Child (0-3 years)
Secondary
Eight week play based group for mums and bubs that have experienced family violence to strengthen the feelings of connection and enjoyment in their mother/baby relationship.
03 9584 5076
Art Therapy program Children Secondary & Tertiary
Art sessions to provide children with a voice and means of processing their experience which supports and nurtures to better cope with the ongoing effects of domestic violence.
1300 536 330
Victoria Police Family violence assistance
Victoria Adults, youth, children Secondary & Tertiary
Provides assistance, advice and referral information to victims/survivors of family violence.
000
Women's Legal Service Victoria
Legal Advice Victoria Women Primary, Secondary & Tertiary
Legal information, advice, referrals and representation to women in Victoria. Develop and implement preventative fv programs and influence the development of legal policy and law reform. Education, training and professional development
03 8622 0600
Victorian Legal Aid Legal advice and legal services
Victoria Women, Men Secondary & Tertiary
Legal information 1300 792 387
Women's Information and Referral Exchange (WIRE)
Generalist information, support and referral service
Victoria Women Secondary & Tertiary Support, information and referral service
1300 134 130
Women with Disabilities Victoria (WDV)
Research, advocacy, community education
Victoria Women with disabilities Primary & Secondary Research, advocacy, community education
03 9286 7800
Aboriginal Family Violence Prevention and Legal Service
Victoria
Aboriginal and Torres Strait Islander victims/survivors of family violence and sexual assault
Secondary & Tertiary
Free legal advice, referrals, ongoing casework and court representation, community legal education and community development
03 9244 3333 Melbourne Metro 03 5562 5755 Barwon South West 03 5153 2322 Gippsland 03 5021 3200 Mildura
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
activities.
Gay and Lesbian Switchboard
Victoria GLBTI community and supporters
Secondary & Tertiary
Free, confidential and anonymous telephone counselling, referral and information service for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (GLBTI) community and its supporters.
1800 184 527
Women's Health Victoria (WHV)
Women's Health Service
Victoria
Women Primary & Secondary Information, referral, workshops and forums, advocacy
03 9664 9300
Take a Stand against domestic violence: it's everyone's business Workplace Program
Businesses
Primary
Prevent domestic violence before it occurs by working with businesses to change attitudes and behaviours that support violence against women.
03 9664 9300
No To Violence (NTV) Male FV Prevention Association
Victoria Men, Women and Community Services
Primary/ Secondary
Peak organisation for the prevention of male family violence. Develop and provide training, resources and information for men’s behaviour change professionals and other service providers, research, advocacy
03 9487 4500
Enhanced Maternal and Child Health Service
A more intensive level of support, including short term case management in some circumstances.
Victoria Children and Families at risk
Secondary & Tertiary
Aims to support vulnerable women with identified risk factors and families who are experiencing significant early parenting difficulties
mch@edumail.vic.gov.au
Women's Health Association Victoria (WHAV)
Peak body for women’s health services.
Victoria Women’s Health Organisations
Primary
Peak body for women’s health services. Networking, information and knowledge sharing, policy development and advocacy.
Networking, information and knowledge sharing, policy development and advocacy.
Domestic Violence Resource Centre
Training, research, resources
Victoria Families and Workers Primary & Secondary Training, research, resources
03 9486 9866
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact Victoria (DVRCV)
Partners in Prevention (PiP)
Professionals Primary
Capacity building project for professionals interested in working with young people for the primary prevention of violence against women.
Victims Support Agency Victims of Crime Helpline Victoria Men, women & children Secondary & Tertiary
Dedicated trained staff offer information, advice and referrals to assist victims manage and recover from crime
03 8684 6700 1800 819 817
Winja Ulupna
Indigenous Integrated Family Violence Case Management Support Worker
Victoria Aboriginal men Secondary
Appropriate case management and referral service is offered as part of the Integrated Family Violence Services System (IFSS).
03 9510 3233
The Jewish Taskforce Against Family Violence
Violence prevention Victoria
Jewish adults, teenagers and children
Primary & Secondary
Education and awareness programs in the fields of family violence and sexual assault
03 9523 6850 admin@jewishtaskforce.org.au
Telephone support line Jewish adults, teenagers and children
Secondary & Tertiary Help Line for those that feel emotionally and physically unsafe
(03) 9523 2100
Family Life
Domestic Violence Support
Victoria
Women and children Secondary & Tertiary
Support for those who have experienced domestic violence, enabling them to break the cycle, rebuild their lives - safe planning, outreach support, legal support, advocay, case managment, housing assistance
03 8599 5433
Groups for children 5-18 years old
Children Secondary
Programs for children who have experienced family violence. 'The Incredibles' and 'I'm a star' are two programs aimed at assisting children with safety, self esteem and empathy and an understanding of anger and violence.
Home ground Family violence private rental access program
Victoria Women and Children Secondary To establish and sustain tenancies in public
03 9537 7890
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
(PRAP) housing for those that have unmet support needs including for those experiencing violence. Also, assistance with other factors that affect homelessness such as financial assistance.
Indigenous Tenancies at Risk (ITAR) program
Aboriginal Secondary & Tertiary
Provides anonymous and confidential telephone counselling, information and referrals to men to help them take action to stop using violent and controlling behaviour.
1300 766 491
Men's Referral Service Counselling and referral Victoria Men Secondary & Tertiary
Provides anonymous and confidential telephone counselling, information and referrals to men to help them take action to stop using violent and controlling behaviour.
1300 766 491
Child First
Child & family counselling
Victoria
Parents and children Secondary & Tertiary
Counselling for parents and children. Child FIRST ensures that vulnerable children, young people and their families are linked effectively into relevant services and may be the best way of connecting children, young people and their families to the services they need
http://www.dhs.vic.gov.au/for-individuals/children,-families-and-young-people/family-and-parenting-support/family-services/child-first-child-and-family-information,-referral-and-support-teams
Social support groups Families Secondary & Tertiary Support for families; help to connect families with local support services
Parenting groups Parents Secondary Support groups and parenting groups
Parenting strategies Parents Secondary Managing children's behaviour
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National Family Violence Services
Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
Department of Human Services
Child Protection
Australia
Adults and professionals involved with vulnerable children (unborn to 17 years)
Secondary & Tertiary
Child-centred, family-focused services to protect children and young people from significant harm caused by abuse or neglect within the family
13 12 78
Disability and Family Violence Crisis Response
Women with a disability who are experiencing family violence.
Tertiary
Women and their children may require immediate disability support to access a family violence crisis accommodation response while exploring longer term housing and support options or require immediate disability support to remain safe in their own home.
A Family Violence Worker can make a referral to the Department of Human Services Disability Family Violence Liaison Officer 03 9843 6304 or email Disabilityfv@dhs.vic.gov.au
Centrelink 16 years and over Tertiary
Parenting payment, income support payments, crisis payments and exemptions from seeking employment or collecting child support based on your personal situation.
136 150
Kids Helpline Helpline Australia Children, Youth (5-25 years)
Secondary & Tertiary
Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.
1800 55 1800
National Sexual Assault, Domestic Family Violence Counselling Service
Counselling Australia Women, men & Workers Tertiary Telephone and online counselling
1800 737 732 1800 RESPECT
OzChild Outreach Australia Children and Families Secondary & Tertiary
Education, training and outreach services, counselling, family law, foster care and kinship care
03 9695 2200
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Organisation Project/Program Location/Area Target Population Prevention Type Program Activities Contact
Relationships Australia Counselling and Courses Australia Women, Men Secondary & Tertiary
Assist individuals, couples and families to improve their relationships. Offers relationship counselling and courses
1300 364 277
The Alannah and Madeline Foundation
Children Ahead Australia Children, families Secondary & Tertiary
Case work support involving care plans to help children recover from traumatic events or violent circumstances and collaboration with relevant agencies to provide community connections for families for immediate and long term support.
03 9697 0666