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Cloud ComputingOverview & Evolution

September 8th 2011

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Cloud Computing Overview

What, Why, When ...and the Future

Sierra w/o Wires .. and Sierra Data Center

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Your Servers/Apps/Services at a Data Center◦ Provided as a Service ◦ Public Cloud, Private Cloud, Hybrid Cloud◦ SaaS, IaaS, PaaS

Cloud Computing Services?◦ E-mail Hosting◦ Remote Backup◦ Disaster Recovery Solutions◦ File & App Virtual Machines with IT Services◦ Hosted VoIP

What is Cloud Computing?

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More Reliable & Secure Data Center Services◦ Leverage Economies of Scale

Expert External Resource Support Internal Resources Alignment

◦ More Business focused IT support Potential Cost Savings/Management

◦ OpEx vs. Large CapEx Improved System Connectivity/Collaboration

Why Consider the Cloud?

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Upgrades and Renewals ◦ Pending Hardware/Software Upgrades

Including Transition to Virtual Servers ◦ Telco and IT Services Contract Renewals

Outages and Losses◦ Server, Power and/or Connectivity Outages◦ Productivity or Data Loss Events

Moves, Adds and Changes◦ Need Increased Remote User Connectivity◦ New Mission Critical App Deployment◦ Building, Employee or Org Changes

Significant Growth, Downsizing, Acquisition◦ Security and/or Compliance Requirements

Strategic Business/IT Alignment Reviews

When to Consider the Cloud?

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What is the Business Need/Benefit ◦ Alignment of Internal Resource Skills to Support

CapEx Cost Summary ◦ Hardware Upgrade Costs & Software Licensing Fees

OpEx Cost Analysis ◦ Outsourced

Data Center Services Telecom and IT Services

◦ Internal Labor Costs System upgrade Ongoing support for new systems Any admin training

Evaluation of Cloud Service Providers◦ Facilities and Services capabilities◦ National vs. Regional

What to Consider - Business

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What End Users will be Affected & How?◦ User Groups◦ How will User Groups Access the Cloud

Remote Desktop VPN to Remote Files

What Connectivity Type & Speed are Required?◦ Internet vs. Private Network

What Servers/Apps/Services are Required?◦ Just File Servers or Applications too◦ Monitoring and Management Services

Is the Cloud Environment Sized Correctly?◦ Number of VMs ◦ CPU Speed & Cores, RAM, HD Size & Type

What to Consider - Ops

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Forrester expects a full “Cloud Broker” to emerge that:◦ Automatically spans all clouds◦ Acts as a “fixer” for companies

Seeking to deploy new apps Or manage busy times of the year

◦ Potentially Compute Resources and People too

Cloud Future Vision

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You Will use Cloud Computing some way◦ Leveraging External Expert Resources ◦ Secure, Reliable Facilities◦ Cost Effectively◦ To Support your Business Needs and IT Gaps

Not an All or Nothing Proposition◦ Can start with one need area and grow◦ Can also maintain a hybrid solution ongoing

Not a One Time Project◦ A Multi-Year Strategic Plan◦ To more Effectively support Business Operations

Not the Latest Fad◦ A Significant Shift in IT Services Direction

The Next Level of Data Center Services ◦ For all the Right Reasons of:

Economies of Scale, Security, Reliability, Collaboration Leveraging Cost Effective High Speed Connectivity

Let Level 3 and Sierra Help!

Cloud Future Facts

Sierra w/o Wires Overview

© InTouchMSS, MMVIII All rights reserved.

Hardware/SoftwareReseller

IT Services

Monitoring/Notification

Managed Services

Data Center Services

Business Alignment

Pittsburgh Based

Network Solutions Managed Service Provider

About Sierra w/o Wires 22 Employees, 18 Engineers Customers in 25 States Leading Monitoring and Managed Service

Provider in the Region First to Offer Cloud Computing Services

Sierra Data Center 322 Fourth Ave, Tech Center Building Tier 3 Data Center 4500 Sq. Ft. Raised Floor Redundant HVAC and Power Peered 1Gb Internet Connections 24x7x365 NOC, Monitoring & Surveillance Your New Downtown Cloud!

Sierra Data Center Services MS Exchange to Full Cloud Computing Production, DR and Remote Backup

Services Co-location from 1U to Multiple Racks

◦ Cages and Secure Suites Available Internet and Private Network Connectivity 24x7x365 Monitoring and Management

◦ Servers, Infrastructure, Applications

Traditional IT Consulting Architecture and Design Consulting Services

◦ Single Component to Comprehensive System Solutions◦ Knowledge Transfer and Training◦ Level 3 Trouble Shooting and IT Team Support

Network Component Installation and Configuration◦ Firewalls, Router/Switch, IPS/IDS, AIP, CSC, Wireless◦ Perimeter Devices - Spam Firewalls, Web Filter, Load

Balancers, VPNs, E-mail Journal/Archiving

Server/SAN Install, Config and Management◦ Windows, Linux & Mac◦ Hyper V and VMWare VMs◦ HP and NetApp SANs◦ Exchange, SQL, CRM, & DPM◦ VoIP Phone Systems – Cisco, Digium, Asterisk, 3CX

Application Development Microsoft Based

◦ MS VS 2008◦ ASP.net 3.5 & 4.0◦ VB and C#◦ SQL 2005 and 2008

Open Source◦ PHP and ROR◦ MySQL

Recent Recognition PTC – 2011/12

◦ Tech 50 – Technology Accelerator Finalist PBT – 2011

◦ Best Place to Work in Western PA PBT – 2011

◦ Pittsburgh 100 - #15 Fastest Growing Company PTC – 2010/11

◦ Tech 50 – Service Provider of the Year

Customer Benefits Pittsburgh Based Provider Regional and National Consulting Capabilities

◦ Single Project to Large Scale◦ Complete Solution Support

Business and Technology Experience◦ Aligning Business Objectives and IT Services

Flexible Cost Effective Cloud Services◦ Ala Carte Pricing

Primary Engineer assigned per Customer Sierra Incident Manager (SIM)

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Thank you!And Questions?