Post on 31-Dec-2015
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January 23-26, 2007• Ft. Lauderdale, Florida
Selecting the RightIP PBX Solution
Aron Aicard – Inter-Tel
January 23-26, 2007• Ft. Lauderdale, Florida
Agenda
Basic elements of an IP system
Optional elements of an IP system
3 forms of IP systems
Major areas of Impact
Trade offs
January 23-26, 2007• Ft. Lauderdale, Florida
Agenda
Basic elements of an IP system
Optional elements of an IP system
3 forms of IP systems
Major areas of Impact
Trade offs
January 23-26, 2007• Ft. Lauderdale, Florida
Basic Elements
Call ControlCore featuresSignaling core
Integration point
IP/TDMConversion
On-net/off-netSimple data exchange
Users’ ToolsDevices
Applications
January 23-26, 2007• Ft. Lauderdale, Florida
Agenda
Basic elements of an IP system
Optional elements of an IP system
3 forms of IP systems
Major areas of Impact
Trade offs
January 23-26, 2007• Ft. Lauderdale, Florida
Optional Elements
SoftwareApplications
WorkflowCustomer Care
Data Management
Basic ElementsCall Control
IP/TDM ConversionUser’s Tools
LegacyInterfaces
Digital/analog phonesPaging
Fax/modem
MediaProcessing
ConferencingConversionCollection
January 23-26, 2007• Ft. Lauderdale, Florida
Agenda
Basic elements of an IP system
Optional elements of an IP system
3 forms of IP systems
Major areas of Impact
Trade offs
January 23-26, 2007• Ft. Lauderdale, Florida
Three Forms
• IP-enabled– PBX core with optional VoIP
• Converged IP– Combined VoIP and PBX core
• IP only– IP core
January 23-26, 2007• Ft. Lauderdale, Florida
IP Enabled
• Pros– Mature, reliable backbone
– Feature rich core
– Strong protection of existing investment
– IP growth at a managed pace
– Disruption of staff is minimized
– Most popular approach for large existing installations
January 23-26, 2007• Ft. Lauderdale, Florida
IP Enabled
• Cons– Limited IP scalability
– PBX core will ultimately limit the applications
– Incremental IP station growth may cost more
– Benefits of a converged infrastructure cannot be fully realized
January 23-26, 2007• Ft. Lauderdale, Florida
Converged IP
• Pros– Usually based on established software
– Strong Features
– IP scales more cost effectively
– Usually supports digital expansion
– Lends itself best to blended IP and digital
– Great for planned migration
– Most popular for new system deployments and same vendor migration plans
January 23-26, 2007• Ft. Lauderdale, Florida
Converged IP
• Cons– Not ideal when used in one extreme or another
(IP vs. Digital)
– Newer IP-based applications may still have limitations (varies by vendor)
– Scalability of IP at the desk still limited
January 23-26, 2007• Ft. Lauderdale, Florida
IP Only
• Pros– Scales very easily
– Management usually designed for the data administrator
– Tends to use more open standards for interoperability
– Least amount of geographic dependence
– Greatest long term opportunity for new application features
– Most popular for new site installations with strong IT staff
January 23-26, 2007• Ft. Lauderdale, Florida
IP Only
• Cons– Support for digital desktops almost non-existent
– Analog connectivity more costly due to conversion technology
– Migration options limited
– Transition is most costly and disruptive
January 23-26, 2007• Ft. Lauderdale, Florida
Agenda
Basic elements of an IP system
Optional elements of an IP system
3 forms of IP systems
Major areas of Impact
Trade offs
January 23-26, 2007• Ft. Lauderdale, Florida
Major Impact
• Organizational goals– Increase revenue– Streamline operations– Control costs
• User productivity– Adoption– Efficiency– Effectiveness
• Administrative efficiency– Staffing– Uptime– versatility
January 23-26, 2007• Ft. Lauderdale, Florida
Agenda
Basic elements of an IP system
Optional elements of an IP system
3 forms of IP systems
Major areas of Impact
Trade offs
January 23-26, 2007• Ft. Lauderdale, Florida
Trade Offs
• Depth of features vs. scalability– Performance– Topology
• Manageability vs. capability– Correlation of user and admin complexity– Diametric goals
• Sophistication vs. cost– Short term and long term objectives– Need vs. want– Burden and opportunity
January 23-26, 2007• Ft. Lauderdale, Florida
Conclusion
January 23-26, 2007• Ft. Lauderdale, Florida
Conclusion
• Basic elements of an IP system– Call control– IP/TDM conversion– User’s point of contact
• Optional elements of an IP system– Software applications– Legacy interfaces– Media processing
• 3 forms of IP systems– IP enabled– Converged– Pure IP
January 23-26, 2007• Ft. Lauderdale, Florida
Conclusion
• Major areas of Impact– Organizational goals
– User productivity
– Administrative efficiency
• Trade offs– Depth of features vs. scalability
– Manageability vs. capability
– Sophistication vs. cost
January 23-26, 2007• Ft. Lauderdale, Florida
Thank You