Post on 11-Oct-2020
Secret Sauce of a DevOps Journey
Jay Hopia
© 2018 CWT
Me – Jay Hopia
© 2018 CWT
22 years with CWT
Change Agent
My mentor IS David Hussman
@jayhopia
What you will get out of this:
• Who the heck is CWT?
• Ideas and what we have found as the right ingredients within our journey
• Mindset
• Culture
• Continuous Marketing
• Future/current enablers
• InnerSource
• Open Source Program Office
@jayhopia
© 2018 CWT
© 2018 CWT
© 2018 CWT
© 2018 CWT
© 2018 CWT
Our Journey
Image courtesy of Morgue File
© 2018 CWT
Business travelers
Travel manager
People
© 2018 CWT
This file is licensed under the
Creative Commons Attribution-Share Alike 3.0 Unported license.
© 2018 CWT
© 2018 CWT
CWT 3.0
Business travelers
Travel manager
People&
technology
© 2018 CWT
© 2018 CWT© 2018 CWT
Empathy
Passion
Networking
Thought Leaders
Education & Learning
© 2018 CWT
Mindset
© 2018 CWT
• Executive Support
• Small Working Group
Recognize
• Vision
• Strategy
• Charter
Create Purpose • Tech Days
• Thought Leader Workshop
• Community of Practices / Guilds
Transform w/ initiatives
How did the Movement Start?
+ 100’s
© 2018 CWT
© 2018 CWT
Our Values in Action
© 2018 CWT
MIKI Yoshihito Creative Commons
© 2018 CWT
Building a Community of Practice
Lunch n Learns
Internal Conferences
Book Clubs
© 2018 CWT
GitHub SaaS Adoption
© 2018 CWT
Open Community
Catalysts / Secret Source
Learning Plans
Opportunities & Gaps
Strategy for education of organization leaders
Create TIME to AUTOMATE
Self-Service
Product Mindset in Operations
Fail Fast
Psychological Safety
Measure output, celebrate misses
© 2018 CWT
© 2018 CWT
Learning Plan
© 2018 CWT
Automation
https://xkcd.com/1205/
© 2018 CWT
Self-Service
© 2018 CWT
Product Mindset
© 2018 CWT
Fail Fast - Misses
Where do we want to go?
Establish and measure Flow
Everything As Code
Cont. to enable Self Service
Continuous Learning
Source Code ( what’s possible )
© 2018 CWT
• Encouraging cross-team collaboration/contribution
• Anything As Code• Configuration as Code
• Infrastructure as Code
• Enable via Modernizing tools and technology to facilitate the growth
© 2018 CWT
CWT & Innersource
© 2018 CWT
© 2018 CWT
Image Courtesy of http://www.keepcalm-o-matic.co.uk
© 2018 CWT
• Increased velocity • Faster time-to-release
• Improved code • Peer-reviewed/security verified
• Reduced costs • Code reuse/API development
• Shared development/maintenance costs
• Increased innovation • Component teams collaborating
• Increased cross-organizational awareness
• Enhanced human capital efficiencies • Improved morale, retention and recruitment
© 2018 CWT
© 2018 CWT
Removes Redundancy
© 2018 CWT
Courage
© 2017 CWT 37
In the moment
An Open Dialogue on Open SourceOpen Source North (OSN) is a Twin Cities tech conference that brings enterprise developers and industry experts
together to learn, share, and connect. We’re all about Open Source technologies emerging within the enterprise
community. OSN is a great way to meet, mingle, and mix with other Open Source leaders.
Track 6Pic from talk via twitter.
Track 6 Pic at conference
© 2018 CWT
Open / Shared
© 2018 CWT
Share Knowledge – Best Practices
© 2018 CWT
© 2018 CWT
How you can start an OSPO (Open Source Program Office)
Establish an Open Source OfficeFind a Leader
Define your Operations
Seek Feedback and buy-in
Structure
Legal, Engineering, Developer Relations, Communications
Manage OSS
MeasureDeveloper Participation
Organization Reputation
Ability to Recruit & Retain
General Health
Compliance Mgmt
BenefitsCompetitive Advantage
Recruit / Retain
Show Cost & Risks
Build Community Trust
Resources
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© 2018 CWT
© 2018 CWT
© 2018 CWT
Join CWT on our digital journey
EMEA
London
Tel Aviv
Warsaw
Brussels
Paris
45
Americas
Minneapolis
Chicago
New York City
San Antonio
St. Louis
Bogotá
APAC
Manila
Singapore
New Delhi
careers.carlsonwagonlit.com
@jayhopia
© 2018 CWT
© 2018 CWT