School-based Technology Contact Meeting

August 23, 2006

Agenda

Welcome Terry Middleton Help Desk Procedures James Bunadin NC WISE Jay Parker Riverdeep Learning Village Christina Efird Construction & Wireless Leah Barnette Internet & E-mail Cindee Matson Workstation & Network Support Maria Jennings Instructional Technology Overview Donna Jessup Hardware Purchasing Jerry Shepardson Mobile Units Jerry Shepardson Software Process Ilana Primus Closing Donna Jessup

Technology Services

Terry Middleton Technology Services

Chief Information Officer Terry Middleton

Department Director

Business Systems Kay Hall

Computer Operations Susan Manning

Instructional Technology Karen Ganzert

Student Applications Jay Parker

Telecommunications Wayne Shumate

Assistant Director James Bunadin

Help Desk Coordinator Sharon Gattis

Help Desk Coordinator Naomi Griffin

Help Desk Coordinator Tina Haas

Help Desk Coordinator Ed Lawless

Help Desk Coordinator Terrance McClain

Help Desk Coordinator Sheila Haberberger

Help Desk Coordinator Teresa Sinclair

Reports Distribution Judy Baker

Help Desk

James Bunadin Operations

Technology Services Help Desk

Requesting Assistance- electronic submittal form - e-mail helpdesk@cms.k12.nc.us - call 980-343-5736

Clientele - Ticket Tracking System- Intranet Departments Technology Services

Clientele

Locating Serial / Model / Part Numbers- Fortress document

Help Desk

James Bunadin Operations

Help Desk Trouble Form

James Bunadin Operations

Intranet Help Desk Help Desk (Computer) Submittal Form

http://clientele.cms.k12.nc.us

James Bunadin Operations

User name: guestPassword: cms

Tickets

James Bunadin Operations

Tickets

James Bunadin Operations

Tickets

NC WISE

Jay Parker Student Applications

Director of Student Applications Jay Parker

Process Manager Alan Cox

Help Desk Coordinator Kae Roberts

Help Desk Coordinator Leah Croom

Jay Parker Student Applications

Intranet Quick Links NCWISE

NC WISE

Riverdeep Learning Village

Christina Efird Professional Development

How to Navigate Riverdeep Learning Village

Login

Change location

Search for Courses / Units / Lessons

Print plans

Telecommunications

Wayne Shumate Telecommunications

Director Wayne Shumate

Cabling Infrastructure Leah Barnette

Construction Leah Barnette

Telephones Lisa Duncan

Video Systems & AV Lee Herbert

Internet / Intranet Cindee Matson

WebMasters Cindee Matson

E-rate Program Marlene Cousen

Workstations & Networks Maria Jennings

Highlights 2005-06

Wayne Shumate Telecommunications

Metro Ethernet Conversion – 162 sites

Student Account Provisioning

Construction – new, replacement, renovated

Mobile Units Connectivity

Additional Engineers

CMS Pages

Renegotiated Centrex Contract (telephone services)

Mobile Communications

Mobile Units (Summer 2006)- 22 new mobiles- 151 mobiles relocate- 1 modular (10 classroom)

Wireless Voice & Data (WLAN) - 90% eligible E-rate schools for 2005-06 - Data now

- Voice later

Wireless

Leah Barnette Telecommunications

Construction Projects- 5 new schools- 6 replacement schools- 4 swing schools- 10 renovations- 4 special projects- Carmel (modular campus)

Construction

Leah Barnette Telecommunications

Services & Systems- Cabling Infrastructure (video, voice, data)- BellSouth Voice / Data Services- Time Warner Cable TV Service- Network Electronics- Telephone Systems / Handsets- AV Equipment- TV Studio- Library Security Gates

Construction

Leah Barnette Telecommunications

CMS Pages- CMS Standard for School Websites- CMS Standard for Teacher Websites

Internet AUP- Acceptable Use Policy

Internet Filtering Software

Site Blocking / Unblocking

Internet / Intranet

Cindee Matson Telecommunications

Internet AUP

Cindee Matson Telecommunications

Internet AUP

Cindee Matson Telecommunications

• Student scrolls through “child speak” regulation and consequences • Elementary and Secondary versions

Internet AUP

Cindee Matson Telecommunications

• Yes - allows access to computer network• No - logs students off computer network• Written to log file

Site Blocking / Unblocking

Cindee Matson Telecommunications

Intranet Web Applications Webpage Review Request

E-mail

Cindee Matson Telecommunications

E-mail Filtering Statistics (July)- 6,669,826 external e-mails blocked out of

8,363,375 (79.75% blocked)> 5,558,860 Spam> 29,262 Viruses> 1,101,174 Blacklisted

Preventing Spam- Forward to spam@cms.k12.nc.us- No complete e-mail addresses on website- Avoid lists

E-mail Etiquette

Automates management of teacher and student accounts in Active Directory; not Novell

- creates, moves, deletes accounts- sets SSO tab information

Automates creation and relocation of home folders when teacher or student moves from one AD school to another AD school

Other Provisioned Applications- Plato (fully provisioned)- Orchard (fully)- Renaissance (reference information only)- Horizon Library Automation System (fully)

Account Provisioning

Cindee Matson Telecommunications

Synchronizes each morning with the CMS Data Warehouse

May take up to 48 hours for accounts to be created

Technology Contacts will no longer be able to create teacher accounts

Staff OU’s and clean-up

Contact Help Desk for assistance with Provisioning problems or questions

Account Provisioning

Cindee Matson Telecommunications

Engineer Assignments

Maria Jennings Telecommunications

Workstation & Network Engineers

Maria Jennings

Systems EngineersCharles Altschul

Charlene BrannonShirley BurlesonCedrick CantyCharles CarsonDannielle GaryMatt GrahamKen KennedyTravis NguyenJennifer SinclairBrian Sossamon

Anita Wright

Senior Systems EngineersNicholas Bahnweg

Tony BurrusJoel Conner

Peter DrevasPreston McConnell

Paul Pedinotti

Network EngineersDee Lindo

Stefan Lukanov

Senior Network EngineerDuane Alles

Telecommunications

Turn On All Computers- Windows patches / antivirus updates- Scheduled events over summer

Novell Imports (16 schools)- Completed by September 1, 2006

Disk Quotas- Implemented on September 13, 2006- Students = 20 MB- Teachers = 50 MB- Admins = Unlimited

Workstation & Network Support

Maria Jennings Telecommunications

Additional Beginning of the Year Assistance- Information Control Systems (ICS)

Hardware Repair Services- Fortress Systems International (FSI)

- Hardware Repair Guidelines

Additional Resources- Technology Contact Website- Mediasite Presentations

Workstation & Network Support

Maria Jennings Telecommunications

Technology Contact Website

Brian Sossamon

http://pages.cms.k12.nc.us/techcontacts

Telecommunications

Mediasite

Dannielle Gary

Intranet Web Applications Media Site Choose Category on Top Left

17 Technical Assistance topics available

Topics updated periodically

Some topics include- Laptop Cart Connections- Accelerated Reader Administration Options- Printing a Configuration Page for a Lexmark M410- Testing the Hard Drive- SSO Printer Setup

Telecommunications

Mediasite

Dannielle Gary

Intranet Web Applications Media Site Login

Username: first and last name (ex: johnsmith)Password: video

Telecommunications

Network Loops

Preston McConnell

BE CAREFUL --- Improperly connected cables or devices could take down your network and possibly others !!!

Telecommunications

Instructional Technology

Donna Jessup Instructional Technology

Director Karen Ganzert

Computer Charter Jerry Shepardson

CTE Retta Callaway

Elementary School Contact Ilana Primus

NC WISE Sharon McGlone &

Brenda LaBorde

High School Contact Jerry Shepardson &

Ilana Primus

Middle School Contact Donna Jessup

Special Projects Sharon Campbell

Special Projects June Keistler

Tech Contact Training Opportunities:- Instructor-led Classes- CMS Webpage Resources EETT

Do not move computers or a computer lab without first contacting Instructional Technology

- Costs are school’s responsibility(electrical, cabling, network, integration)

Computrace- New laptops- Retrofit old laptops (time and funding available)

Instructional Technology Overview

Donna Jessup Instructional Technology

New Software Process

Ilana Primus Instructional Technology

Software Installation Request Form

All computers and printers must come through the Instructional Technology Intranet site.

CMS will NOT provide support if you choose to purchase non-standard equipment.

Product & Purchasing InformationIntranet Departments Instructional Technology Purchasing Equipment

- All sections updated - Pricing provided for planning and grant purposes- Request quote ONLY if funds available within 30 days- Quote requests may take as long as 5 days

Hardware Purchases

Jerry Shepardson Instructional Technology

NO FLOPPY DRIVES

CD-DVD ROM standard in desktops

1 GB memory standard in desktops/laptops

Monitor choices now include 19” flat panels

Intel Core Duo processors in laptops

Classroom printers include both HP and Lexmark

New Information- USB memory sticks- Projectors- Digital Camera

Hardware Changes

Jerry Shepardson Instructional Technology

Once power and connectivity are available, mobiles will have equipment installed by priority.

High schools- 1 computer/1 printer

Middle schools- 1 computer/1 printer

Elementary (largest # mobiles first)- 2 computers/1 printer

Schools below 5:1 computer / student ratio will need to move existing computers.

IT can furnish printers.

Mobile Units

Jerry Shepardson Instructional Technology

PowerPoint presentation and handouts can be found on the Technology Contact Website.

Contact Information- terry.middleton@cms.k12.nc.us- k.ganzert@cms.k12.nc.us- w.shumate@cms.k12.nc.us

Questions

Closing

Donna Jessup Instructional Technology