CHAPTER 1:WHAT IS

ORGANIZATIONAL BEHAVIOR?

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AGENDA

• Organizational Behavior• Evidence-Based Management• Critical Thinking• OB and Employee Performance

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TEXTBOOK

FRAMEWORK

What is Organizational Behavior, and how is it related to leadership development?

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A CRISIS OF LEADERSHIP?

• Gallup Study• 70% of full-time workers hate their jobs

or have checked out• Main contributing factor: their boss!• Workers often spread their unhappiness

or engage in deviance

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LEADER’S FATAL FLAWS

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WHAT IS ORGANIZATIONAL BEHAVIOR?• The study of individuals and their behaviors at

work. • Interdisciplinary and multi-level research • Draws from applied psychology, cultural

anthropology, communication, and sociology.

• Applied science

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EVIDENCE-BASED MANAGEMENT• Evidence-based management means making

decisions about the management of employees, teams or organizations through conscientious, explicit and judicious use of four kinds of information.• The best available scientific evidence• The best available organizational evidence• The best available experiential evidence• Organizational values and stakeholders'

concerns

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HOW TO USE EVIDENCE TO MAKE BETTER DECISIONS

• Stop treating old ideas as if they were brand new• Be suspicious of “breakthrough” studies and ideas. • Develop and celebrate collective brilliance. • Emphasize drawbacks as well as virtues. • Use success (and failure) stories to illustrate sound

practices but not in place of valid research methods• Adopt a neutral stance toward ideologies.

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WHAT IS CRITICAL THINKING?

"Critical thinking calls for persistent effort to examine any belief or supposed form of knowledge in the light of evidence that supports it and the further conclusions to which it tends.” (Glaser, 1941)

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CRITICAL THINKING SKILLS

• Rationality• Self-Awareness• Honesty• Open-mindedness• Discipline• Judgment

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THE SCIENTIFIC METHOD

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OUTCOME VARIABLES IN ORGANIZATIONAL BEHAVIOR• Performance/productivity• Quality of work • Quantity of units • Most common variable in OB

• Work-related attitudes. Examples:• Commitment• Satisfaction

• Motivation• Turnover intentions and turnover

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LEVELS OF ANALYSIS IN OB

• Individual• Dyad• Team• Department• Organization• Industry

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LEADERSHIP IMPLICATIONS

• Critical Thinking • Analyze your own experiences and

behaviors• Understand and analyze the relevance

and importance of research findings

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OPEN-ACCESSSTUDENT RESOURCES• Checklist action plan

• Learning objective summaries

• Mobile-friendly quizzes

• Mobile-friendly eFlashcards

• Video and multimedia resources

• SAGE journal articles

edge.sagepub.com/scandura