Post on 07-Dec-2015
description
ASAP Focus MethodologyKey Topics Getting the People Ready
CSE Portfolio and Operations
© SAP AG 2008 / Page 2
Objectives
At the end of this presentation you will: Understand what the key topics related to getting people ready
of the ASAP Focus Methodology are
Know which activities are addressing the key topics
What risks are associated
And which accelerators are provided to mitigate those risks
© SAP AG 2008 / Page 3
1. Introduction
2. Get People ready: OCM
3. Get People ready: User Acceptance
4. Get People ready: Key/ End-User Training
Agenda
© SAP AG 2008 / Page 4
What is a key topic
A key topic is a group of activities that is:
Related to high risk
An implementation major effort driver
A look at activities, across the phases of the ASAP Focus Methodology, for the purpose of better understanding the specific approach
© SAP AG 2008 / Page 5
Key topics in the ASAP Focus Methodology
Positioning with the customer the Solution and the Approach (Evaluation Roadmap)
Getting the System ready Delta requirements Solution Preparation Forms adaptations, Reports adaptation,
Interface development, Conversions, Enhancements (FRICE)
Getting the Data ready Data migration
Getting the People ready Organizational Change Management User Acceptance Key/ End-User Training
DATA PEOPLE
SYSTEM
© SAP AG 2008 / Page 6
1. Introduction
2. Get People ready: OCM
3. Get People ready: User Acceptance
4. Get People ready: Key/ End-User Training
Agenda
© SAP AG 2008 / Page 7
General approach to Organization Change Management
Why is this a key topic? The customer will have to digest a lot of change in little time, this increases the
need for efficient OCM. Unfamiliarity with the coming situation would be a major source of resistance…
Winning Conditions SAP Project Manager assists with direction; every project team member is
responsible to highlight necessity and identify risks/issues Combination of Roles and Authorization assignment with Impact Mapping helps
and accelerates this process. Customer Project Manager takes charge of assigning and monitoring OCM
tasks to persons The customers management active support in communicating the vision is
essential to make the implementation a success
© SAP AG 2008 / Page 8
Organizational Change Management – Risks
Risk P I
Smaller companies may believe the OCM is not required resulting in little or no OCM.
Insufficient communication & leadership resulting in end-users resisting the project and consultants spending more time convincing instead of explaining
Inadequate knowledge transfer; end users resist the new system because it doesn‘t provide all functionality the same way they had it in their old system
No or improvised transition planning resulting in people not understanding the impact of change, which leads to misunderstanding of new tasks & responsibilities and resistance
Transition execution may take longer due to users´ resistance to accept new roles
High Medium Low
P = Probability I = Impact
© SAP AG 2008 / Page 9
ASAP Focus Methodology Overview
RealizationFinal
PreparationGo Live & Support
EvaluationPre-Project Activities
Delta Requirements
Evaluation Roadmap Implementation Roadmap
time
Project Preparation
Customer Qualification
Position Solution & Services
Delta Requirements
Sessions
Create Preliminary
Proposal
Finalize Proposal
Customer Signs offBlueprint
Assemble Statement of
Work
General Project Management
Data MigrationWorkshopActivities
Project Team Training
Position OCM
Set Up System Environment
Project Standards & Procedures
General Project Management
ConductKick off Meeting
DEV Infrastructure
Setup
General Project Management
Review ProjectPreparation
Phase
QAInfrastructure
Setup
Validate Org.Structure &General Settings
Delta Realization
Validate Solution
Organizational Change
Management
Integration &Acceptance
Tests
Prepare Cutover & Production
Support
Review Realization
Phase
General Project Management
End User Training
Check Org.Change
Readiness
Create & StaffHelp Desk
Check SystemReadiness
Cutover toProduction
ProductionSupport
General Project Management
Project Closing
Customerqualified
StartContractsignature
Projectkick-off
Go-Live
Go Live Readiness
Check
© SAP AG 2008 / Page 10
ASAP Focus Methodology Overview
RealizationFinal
PreparationGo Live & Support
EvaluationPre-Project Activities
Delta Requirements
Evaluation Roadmap Implementation Roadmap
time
Project Preparation
Customer Qualification
Position Solution & Services
Delta Requirements
Sessions
Create Preliminary
Proposal
Finalize Proposal
Customer Signs offBlueprint
Assemble Statement of
Work
General Project Management
Data MigrationWorkshopActivities
Project Team Training
Position OCM
Set Up System Environment
Project Standards & Procedures
General Project Management
ConductKick off Meeting
DEV Infrastructure
Setup
General Project Management
Review ProjectPreparation
Phase
QAInfrastructure
Setup
Validate Org.Structure &General Settings
Delta Realization
Validate Solution
Organizational Change
Management
General Project Management
End User Training
Check Org.Change
Readiness
Create & StaffHelp Desk
Check SystemReadiness
Cutover toProduction
ProductionSupport
General Project Management
Project Closing
Go Live Readiness
Check
Present Solution & Services
Present Implementation Approach
Present Data Migration Approach
Present Organizational Change Readiness
Review Roles and Authorizations
Initiate Internal Communications
Conduct Change Management Communications
Conduct Impact Mapping
Transition Planning and Execution
© SAP AG 2008 / Page 11
A document accompanied by a plan to help schedule the communications with customers organization as well as customer’s external environment that can be affected by the new system
Acc
eler
ated
wit
h A Document to help assign roles to users and conduct impact mapping based on those roles.
Roles and Authorizations assignment and Impact mapping
OCM Communication Guide and Communication Plan.
A presentation to help customer understand the importance of Organizational Change management as well as the relevant activities
Getting People Ready
● A checklist to help you ensure that the organization has accepted the new system and enabled to use it.
Organizational Change Readiness Checklist
Organizational Change Management – ASAP Focus Roadmap Accelerators
© SAP AG 2008 / Page 12
1. Introduction
2. Get People ready: OCM
3. Get People ready: User Acceptance
4. Get People ready: Key/ End-User Training
Agenda
© SAP AG 2008 / Page 13
General approach to User Acceptance
Why is this a key topic? To assure that the customer understand that the
requirements are met and that the key users are ready to use the system is essential
Winning Conditions Testing is performed using migrated customer data Testing of all business processes is in form of scenario
tests Testing is completed by key users Testing is well documented and signed off by customer Test cases are pre defined and can be refined by
customer’s users according to their specific business needs
© SAP AG 2008 / Page 14
User Acceptance – Risks
Risk P I
Consultants accepting to perform the testing, which results in later customer rejection of the system
Key functionality is tested only superficially creating extra workload after Go Live for undetected error correction
Test plans that do not fully represent live business processing resulting in extra workload after Go Live for scope changes
High Medium Low
P = Probability I = Impact
© SAP AG 2008 / Page 15
ASAP Focus Methodology Overview
RealizationFinal
PreparationGo Live & Support
EvaluationPre-Project Activities
Delta Requirements
Evaluation Roadmap Implementation Roadmap
time
Project Preparation
Customer Qualification
Position Solution & Services
Delta Requirements
Sessions
Create Preliminary
Proposal
Finalize Proposal
Customer Signs offBlueprint
Assemble Statement of
Work
General Project Management
Data MigrationWorkshopActivities
Project Team Training
Position OCM
Set Up System Environment
Project Standards & Procedures
General Project Management
ConductKick off Meeting
DEV Infrastructure
Setup
General Project Management
Review ProjectPreparation
Phase
QAInfrastructure
Setup
Validate Solution
Integration &Acceptance
Tests
General Project Management
End User Training
Check Org.Change
Readiness
Create & StaffHelp Desk
Check SystemReadiness
Cutover toProduction
ProductionSupport
General Project Management
Project Closing
Go Live Readiness
Check
Refine IT cases and Scope
Prepare QA environment
Execute Integration Tests
Refine IT plan
…
Update Business Process Validation Plan
Business Process Workshops
…
Confirm Go Live Environment
Close Open Issues
© SAP AG 2008 / Page 16
Planning and scheduling of the integration test (who does what when)
Acc
eler
ated
wit
h Based on Business Process Documents, defining the data to be used and the expected results for a test.
Integration Test Cases
Integration Test Plan
End user documentation providing a step-by-step descriptions of individual business processes as part of a business scenario.
Business Process Documents (BPD)
● Step-by-step description of the cutover processCutover Checklist
Organizational Change Management – ASAP Focus Roadmap Accelerators
© SAP AG 2008 / Page 17
1. Introduction
2. Get People ready: OCM
3. Get People ready: User Acceptance
4. Get People ready: Key/ End-User Training
Agenda
© SAP AG 2008 / Page 18
General approach to Key/ End-User Training
Why is this a key topic? “Getting the people ready”: The transfer of knowledge about
how to use the system to the customer is absolutely critical
Winning Conditions Customer project team members attend selected SAP
trainings Functional people will attend overview trainings The technical team will attend courses for topics like
system and database administration and authorization concept
Key users are trained on the project Key users adapt the BBDs as end user and training
documentation Key users train end-users
© SAP AG 2008 / Page 19
ASAP Focus Methodology Overview
RealizationFinal
PreparationGo Live & Support
EvaluationPre-Project Activities
Delta Requirements
Evaluation Roadmap Implementation Roadmap
time
Project Preparation
Customer Qualification
Position Solution & Services
Delta Requirements
Sessions
Create Preliminary
Proposal
Finalize Proposal
Customer Signs offBlueprint
General Project Management
Data MigrationWorkshopActivities
Project Team Training
Position OCM
Set Up System Environment
Project Standards & Procedures
General Project Management
ConductKick off Meeting
DEV Infrastructure
Setup
Review ProjectPreparation
Phase
QAInfrastructure
Setup
General Project Management
End User Training
Check Org.Change
Readiness
Create & StaffHelp Desk
Check SystemReadiness
Cutover toProduction
ProductionSupport
General Project Management
Project Closing
Go Live Readiness
Check
Present Solution & Services
Present Implementation Approach
Present Data Migration Approach
Present Organizational Change Readiness
Assemble Statement of
Work
General Project Management
Validate Org.Structure &General Settings
Delta Realization
Validate Solution
Update Business Process Validation Plan
Business Process Workshops
…
© SAP AG 2008 / Page 20
Templates are used by the key users to create a customer specific end-user documentation.
Acc
eler
ated
wit
h
SAP solution courses to be attended by the customers project team members.
Customer team training plan
Business Process Documents
Detailed approach to end user training and lists necessary areas of knowledge; container for your local approach
End user training plan
Key/ End-User Training – ASAP Focus Roadmap Accelerators
© SAP AG 2008 / Page 21
Summary
In this Session you learned
What are the major risks implied in getting the people ready and how to mitigate them How to accelerate activities related to getting the people ready
© SAP AG 2008 / Page 22
Sophia Ersi FilaktouCSE Portfolio and Operations
ASAP Focus Mailbox
Contact
© SAP AG 2008 / Page 24
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