SALES AND MARKETING STRATEGIES

WHAT IS SALES

The act of selling; specially: the transfer of ownership of a title or property from one person to another for a price.

WHAT IS MARKETING

Marketing is the activity, set of instructions, and processes for creating, communicating, delivering, and exchanging that have value for customers, clients, partners, and society at large

DIFFERENCE BETWEEN MARKETING AND SALES Sales is one activity of the entire

marketing process. Sales is the act of persuading or

influencing a customer, marketing activity support sales effort.

Marketing is everything you do to open avenues for sale, sales is every thing you do to close a sale.

Sales is focused on short term, marketing is long term concern.

VENDOR MANAGEMENT

WHAT IS VENDOR

A vendor (pronounced VEHN-duhr, from french vendre, meaning to sell) is any person or company that sells goods or services to someone else in the economic production chain

VENDOR MANAGEMENT

Vendor management is the discipline of establishing service, quality, cost and satisfaction goals and selecting and managing third party companies to consistently meet these goals.

These things to come under vendor management:

Establishing goals. Selecting vendors. Managing vendors. Consistently meet goals

MANAGING VENDOR AND SUPPLIER Analyze the business requirement. Vendor search. Request for proposal(RFP) and request

for quotation(RFQ). Proposal evaluation and vendor

selection. Contract negotiation strategies. Vendor selection/finalization.

ANALYZE THE BUSINESS REQUIREMENT Assemble an evaluation team. Define the product, material or service. Define the technical business

requirement. Define the vendor requirement. Publish a requirements document for

approval.

VENDOR SEARCH

Compile a list of possible vendors. Select vendor to request more

information form. Write a request for information. Evaluate responses and create a short

list of vendors.

REQUEST FOR PROPOSAL AND REQUEST FOR QUOTATION

Submission details. Introduction and executive summary. Business overview and background. Detailed specifications. Assumptions and constraints. Terms and Conditions. Selection criteria

PROPOSAL EVALUATION AND VENDOR SELECTION

Preliminary review of all vendor proposal.

Record business and vendor requirement.

Assign value for each requirement. Assign a performance value. Calculate a total performance

CONTRACT NEGOTIATION STRATEGIES

List rank your priorities. Know the difference between what you

want and what you need. Know your bottom line. Define any time constraint and bench

mark. Assess potential liabilities and risk. Confidentiality, dispute resolution,

change in requirement.

VENDOR FINALIZATION

Finalization of the vendor is done in this stage and all the documents will be duly signed by the concerned authorities of both the parties

CHANNEL MANAGEMENT

SUPPLY CHAIN

A supply chain is the organization, people, technology, activities, information and resources involved in moving a product or service from supplier to customers.

BUILDING RELATIONSHIP WITH THE CUSTOMER

Success in sales depends directly on your ability to make yourself likeable, and create a positive experience for your customers.

STEPS TO BUILD A PROFITABLE CUSTOMER RELATIONSHIP

Love what you sell, the company you work for and the customers you serve.

Be empathetic and compassionate. Add value and give first. Express your true intent.  Don't go for the big decision all at once. Use friendly, warm words. Ask the right questions. 

Love what you sell, the company you work for and the customers you serve.

If you are truly passionate about these three things, your willingness to help your customers solve their problems will shine through. Customers will believe your sincerity and be captivated by your excitement. In short - you will be fun to work with.

Be empathetic and compassionate.

Truly care about your customers, and remember that no matter how good an actor you are, faking it simply won't work.

Add value and give first.

Share your network of contacts with your customers, and don't expect them to give you their business without you giving them something first.

Express your true intent.

Tell customers upfront: "I don't know if there's a fit between what you need and what I have right now, but I'm hoping we can explore that in more detail during this meeting."

Don't go for the big decision all at once.

In our personal lives, we don't propose to someone on a first date (at least, not usually!). The same is true in our business relationships. So get approval from the customer to move ahead in increasing increments.

Use friendly, warm words.

When you use simple language instead of formal "business speak," people respond better and trust you more. And don't try to impress prospects with your extensive vocabulary, or you may end up just sounding fake.

Ask the right questions. 

Successfully building agreement with your prospects depends on your ability to ask the right questions. What are the right questions? Those that move the prospect from an intellectual position of knowing they have a problem that needs to be solved, to an emotional state of trusting you to solve that problem in a way that will satisfy them. 

IDENTIFYING CUSTOMER NEEDS

You will only gain a competitive edge if you have correctly identified your customer needs. In order to identify customer needs and make use of this information you will need to do three things:

Communicate with your customers and find out how you can satisfy their needs better.

Establish ways to record and interpret customer feedback.

Use this information when making important decisions about marketing, buying, merchandising and selling.

The resultant competitive edge should: Attract more customers than your

competitors. Increase the amount that your

customers spend. Persuade your customers to shop with

you more regularly.

CUSTOMER NEEDS

Customers have six basic buying needs pertaining to the product:

Safety. Performance. Appearance. Comfort. Economy. Durability.

IDENTIFY DECISION MAKER

Decision maker is the major prospect for the seller to sell the product ,goods or services.

CUSTOMIZE THE SALES

No two customers are alike in the need, so you have to find the different need of the different people differently that’s how you can customize your sales.

IDENTIFY THE CUSTOMER BUDGET

Recognize the need Provide the Right Product/Service. How much he is willing to pay. What product is good for him.

ABILITY TO CONVINCE

Think in terms of what your customer receive.

How is the product or service that you sell is unique in terms of customer benefits.

Identify a “ pain point ” in your industry. Be specific and make sure you can back

up proposition when asked for proof.

PRESALES APPROACH

Pre- approach is an important stage in the sales process that means gathering and analyzing all important information about prospect before engaging him or her in the selling process.

CLOSING THE DEAL

The final delivery of the product or the service to the customer and receiving the price of it and providing the tangible proof of the price received and filling the warranty form if any.

FOLLOWING UP

WHAT DO YOU THINK

THANK YOU SO MUCH