STREAM B

Alain Caffart

Information System Director

Strasbourg Transportation Company

Strasplus: An Example of Smart & Mobile Delivery of RTPI

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Go Further

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Who are we ?

• Benefits vs costs

• RTPI in Strasbourg

• StrasPlus

Agenda

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Who are we ?

• Benefits vs costs

• RTPI in Strasbourg

• StrasPlus

Agenda

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• 467 376 inhabitants (272 975 in Strasbourg)

• 28 towns

• 212 825 workers

• 315,93 km2

• 1 479 inhabitants / km2

• 43 % of lower Rhine population

• Seventh-largest city in France

• European capital

5

The Urban Community of Strasbourg represents :

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• 6 lines of tramway

• 29 Bus Lines

• Number of kilometres (bus and tram): 16.1 million

• tram kms: 5.7 million

• bus kms: 10.4 million

• Usages increase more than 5 %

• Number of journeys : 114 million

• Bus : 44 million

• Tram : 70 million

• 250 buses, 100 trams

• 1 500 employees

6

Trends in supply and traffic of the urban network (1992-2010)

The network

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Agenda

• Who are we ?

• Benefits vs costs

• RTPI in Strasbourg

• StrasPlus

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Passengers are free of stress

• Improve exchange between drivers and

passengers

• Improve exchange between call center and

passengers

• Increase the use of buses

• RTPI could be good for image

Benefits of RTPI

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Punctuality 17%,

• Ticket Price 15 %,

• Frequency 14%

• Information 3%

• RTPI never incites a customer to take the bus

(source : my boss)

Most important things for Users

Source ENERQI project (2013)

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Equipment Cost (euros) Numbers

On board Audible and visual standard 2 000 – 3 000 260

On board Audible and visual dynamic

route map

4 000 80

Panel Tram station 6 000 – 7 000 260

Tag Only for client with

smartphone

50 1 200

Costs

Information at bus stop : 6 people per year

Get the right device at the right place

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Who are we ?

• Benefits vs costs

• RTPI in Strasbourg

• StrasPlus

Agenda

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

1994

1999 2012

2010 2013

Tram station

Tram + Bus

Dynamic route

map in bus

Web and Smartphone

Dynamic route

map with mapping

2015

Accessibility Law

2008

New real time System

History

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois 13

SMS

WEB Site

Smartphone

Visual and voice

announcement on

board

Passenger

Information

Sign

Twitter

Facebook

How we can deliver information in

2013

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Only provided by CTS

• Arrival Times of the next two buses/trams and

travel information

• Audible and visual information

• For all the Tram stations

• For all the BHNS stations

• At railway station (high speed train TGV)

• On board for each vehicle

Equipment in the field

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• CTS web site is responsive (www.cts-strasbourg.eu)

– Schedule (timetable)

– Route planning

– Real time

• Partners (Via Alsace, Google Maps, Nokia Maps)

– Schedule

– Route planning

WEB

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Two UCS official Apps :

– Strasmap (Iphone, Android) : an app

– StrasPlus : a web app

• Partners Apps : provided with Open Data

system (123 partners)

– Schedule

– Route planning

– Real Time

Smartphone

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Who are we ?

• Benefits vs costs

• What are we doing ?

• StrasPlus (by Connecthings)

Agenda

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Different towns (Caen, Nice,

Strasbourg, Madrid, Barcelona …)

• Different apps – StrasPlus

– La Poste (Post Office)

• Different levels

– Transport

– News

– Tourism

StrasPlus :A priority for CTS

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• standard smartphone

• multi OS

• connect with central system :

information is up to date

• easy to update

• special information with in

between ads and banners

StrasPlus :A priority for CTS

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

StrasPlus :A priority for CTS

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Give the right information when services

don’t run as planned

• Give information about duration of your

journey

• Give information which depends on other

networks (railway, suburban network)

Work in progress

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

• Good infrastructure (+1 million connections per year)

• Only one source of information : RTPI calculator

• Vehicule schedule must be reliable and up to date (120

different vehicule schedules per year)

• Priority for public transport (traffic lights, bus lanes…)

• An efficient regulation

• One official information shared by many medias

• Companies want to have right RTPI

Key Success Factors

Real-Time Passenger Information London

11/09/2013

Compagnie des Transports Strasbourgeois

Come to Strasbourg and test the system !

Any questions ?

Alain CAFFART : acaffart@cts-strasbourg.fr Connecthings UK – Contact : dho@connecthings.com