Post on 03-Jul-2020
Ron RumbergRegional Vice President
December 2016
Qognify
Introduction
Formerly NICE Security, now a private company owned by Battery Ventures
Headquarters in New JerseyOffices in London, Singapore, India and Israel
Customers in over 120 countries worldwide
Ranked as top situation management\PSIM vendor consecutively; best VMS system 2016 (VisionHub)
Qognify
Unleashing the power of data to protect and optimize people, assets and organizations
Our Mission
Mission critical operations
VERY HIGH COST OF BUSINESS DISRUPTION
LARGE ARRAY OF SENSORS AND DATA INPUTS
TIGHT REGULATORY/COMPLIANCE REQUIREMENTS
TIGHT INTEGRATION OF SECURITY AND OPERATIONS APPLICATIONS
Airports Utilities(water, power, etc.) Financial Institutions
Global Enterprises Public Transport Smart and Safe Cities
Addressing our customers’ challenges
MITIGATERISK
MAINTAINBUSINESS
CONTINUITYSTREAMLINEOPERATIONS
Addressing a variety of challengesIm
pac
t
ProbabilityX 1000X 10,000X100X
Routine Procedures
Anomaly / Failure
Incident
Crisis
Solutions mapping
• Video
• Static UI
• Alerts
• Two-way security
integrations
• Map based visualization
• Customizable UX
• Operations systems and
sensors
• Enterprise GIS
• Holistic view across
the organization
• Video Alerts
• To do list
• Workflows
• Collaboration
• Advanced
workflows
• Communication
• Actionable
intelligence
SITUATION MANAGEMENT
SITUATIONAL AWARENESS
VMS
OIC
VisionHub
Situator
How to improve electrical utilities actionable intelligence
Ron Rumberg
Act of Terrorism
Major Accident
Electrical utilities situations spectrumIm
pac
t
X 1000X 10,000X100X
Visitors sign in
Remote site gate opening
Unauthorized Attempts
Copper Theft
Medical Emergency
Fire with casualties
Power Outages
EFFECTIVENESS X EFFICIENCY X (FULL SITUATION SPECTRUM)
ACTIONABLE INTELLIGENCE
=
Doing the right things Doing things right
Situational Awareness Situation Management
Insights Errors
Where’s it happening
OPERATOR - SITUATIONAL AWARENESS & BEST PRACTICE DRIVEN RESPONSE
Share live stream?
YES NO
FIELD PERSONNEL – SITUATIONAL AWARENESS & BEST PRACTICE DRIVEN RESPONSE
SUPERVISOR - SNAPSHOT OF CURRENT STATUS ACROSS THE ORGANIZATION
Supervisor – Live Dashboard
Facilities Status 67 Active Incidents 89% Operational
Quality of Service
Sub- Stations
Issue Monitoring
High Severity Incidents
Incident SLA missed
Dispatches Today
15
3 today
19
Zone 1
Zone 2
Zone 3
100% Operational
2 High Severity
70% Operational
Weather
Dam flooding Alerts
Maintenance work orders beyond SLA
Mild in zone 2
All Clear
8
Power Plants
Active Plants incidents
Number of Plants reporting “70% capacity”
44
3
Supervisor - Real Time Dashboard
Supervisor – Current Status
Control Room Operators
Field Personnel
1616
CxO - MONITORING BUSINESS AND SERVICE KPI
CxO- KPI Monitoring
CxO- KPI Monitoring
Schedule a comparison reminder
Set Cancel
Set a time for comparison:
Description:
In six months
In a year
In a year & a half
In 2 years
INCIDENT MANAGEMENT -TRACK RECORD AND ROI
Handling the complete incident lifecycle
Situational AwarenessLeading Indicators
Investigation \Learning
Situation Management
Time
Leading Indicators Situational Awareness
Situational Management
Reporting/ Monitoring
LEADING INDICATORS
SITUATIONAL AWARENESS
SITUATION MANAGEMENT
REPORTING/ MONITORING
LEADING INDICATORS
SITUATIONAL AWARENESS
SITUATION MANAGEMENT
REPORTING/ MONITORING
“FILTERING FALSE ALARMS AND FOCUSING ON THE IMPORTANT INFORMATION GIVES US REAL TIME SITUATIONAL AWARENESS.”
“SITUATOR SIGNIFICANTLY REDUCED COSTS INCURRED FROM FALSE ALARMS.”
LEADING INDICATORS
SITUATIONAL AWARENESS
SITUATION MANAGEMENT
REPORTING/ MONITORING
Jon Denial -Executive Director, JPMorgan Chase
Mr. Vitor Monteiro -Millennium Security Manager
Manual Tasks
Text & Phone
Paper handbooks and scenarios
LEADING INDICATORS
SITUATIONAL AWARENESS
SITUATION MANAGEMENT
REPORTING/ MONITORING
LEADING INDICATORS
SITUATIONAL AWARENESS
SITUATION MANAGEMENT
REPORTING/ MONITORING
Remote-Independent-Site (RIS)
Leading Indicators Situational Awareness
Situation Management
Monitoring & Reporting
1. Decipher code
2. Find relevant procedure manual
3. Identify the location
4. Identify which CCTV camera covers the location
5. Which security personnel is on duty
6. Guide field personnel to the location
7. Brief personnel on the incident
8. Get updates on the incident
9. File an incident report
ACS Violation Handling Time with Legacy System
20 minutes
Remote-Independent-Site (RIS)
Leading Indicators Situational Awareness
Situation Management
Monitoring & Reporting
ACS Violation Handling Time with Qognify – 5 Minutes
1
2
3
4
5
1. Access Point door contact sensor alert with pre-defined message
2. The relevant GIS map pops-up and the relevant perimeter intrusion procedure is deployed
3. A rule commands a nearby camera to point toward the door sensor and display the monitored and pre-recorded video
4. The system locates and sends task assignments to people best equipped to respond. Using mobile devices, the procedure asks responders: “Evidence of tampering?”
5. If a responder answers “Yes” the system activates unauthorized access attempt procedure, activates mass notification system…
Remote-Independent-Site (RIS)
Reduced incident response time from 20 to 5 minutes, a 75% reduction.Grew from managing 14 sites to 350 sites, without increasing control room personnel
Leading Indicators Situational Awareness
Situation Management
Monitoring & Reporting
LEADING INDICATORS
SITUATIONAL AWARENESS
SITUATION MANAGEMENT
REPORTING/ MONITORING
NERC-CIP: Door Forced at Springfield Substation
Close incident and generate report
Computer Theft \ Robbery
Water Dam Level Critical
SUMMARY
The Value of Actionable Intelligence
1
Data Collection for Analysis
Data Anlysis Decision Made Alarm Field Personnel
Action Taken
2 3 4 5Manual
Handling
XIncident
Handling Time
1
Data Collection + Data Analysis
Decision Made Alarm Field Personnel
Action Taken
2 3 4 5Business
Intelligence
Actionable Intelligence
Data Collection Data AnalysisDecision MadeAlarm Field Personnel
1 2 4
Action Taken
3
0.6X0.4X
5
$$$$
$$$
$$
$
Business Value
Business Value and Response Time
Time(Minutes)X0.6X0.4X
THANK YOU