Transcript of Retention and the NHSC Ron Yee, MD, MBA, FAAFP Chief Medical Officer United Health Centers Parlier,...
- Slide 1
- Retention and the NHSC Ron Yee, MD, MBA, FAAFP Chief Medical
Officer United Health Centers Parlier, California NACHC Winter
Strategy Meeting Delray Beach, Florida January 24, 2013
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- Discussion Points NHSC Definitions Retention Assessment Survey
United Health Centers Experience Retention Strategies Challenges to
Retention Retention Data NHSC Retention Strategy Summary
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- NHSC Definition of Retention The percentage of NHSC clinicians
who remain practicing in underserved areas (HPSAs) after
successfully completing their service commitment to the Corps
Short-term = up to 1 year after completion Long-term = up to 10
years after completion
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- NHSC 2012 Retention Assessment Survey 9,908 NHSC Field Strength
26% response rate 94% LRP + 6% SP 82% Short-term retention (10
years) Up 6% vs. 2000 rate
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- NHSC 2012 Retention Assessment Survey Most important factors
for retention 56% Overall site experience 48% Practice
hours/schedule 34% Salary 32% Alignment with personal goals 27%
Community involvement 21% Proximity to family
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- United Health Centers Experience Retention Strategies
Challenges to Retention Retention Data
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- Retention Strategies from the Front Lines Run a quality
mission-driven organization Help them find their niche Let them
focus on quality patient care Maintain a sense of mission Offer
opportunities for input & leadership
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- Run a quality mission-driven organization Jim Smurr, MD, LRP,
Retained 15 years
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- Help them find their niche Lance Gault, DO, final year SP
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- Let them focus on quality patient care Rogelio Fernandez, MD,
LRP, Retained 19 Years
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- Maintain a sense of mission Rob Wageneck, DO, SP 1997 Jay
Downey, MD, LRP, 1996
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- Offer opportunities for input & leadership Lance Gault, DO,
final year SP
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- Challenges to Retention Distance from home to site in rural
areas Productivity/Finances vs. finding niche Trust in site
leadership/supervisor Change in life status during commitment
Competition from other entities
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- Distance from home to site Shani Muhammad, MD, SP 2011
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- Challenges to Retention Distance from home to site in rural
areas Productivity/Finances vs. finding niche Trust in site
leadership/supervisor Change in life status during commitment
Competition from other entities
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- Retention Data UHC specific (25 total SP+LRP, since 1991) SP:
4/5=80% ST, 1/1=100% LT LRP: 19/20=95% ST, 6/6=100% LT 10 Active:
3SP+7LRP 43% all staff NHSC P/P Ave. Retention all 10Y+ UDS
reporting - HRSA Table 5 additions
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- NHSC Retention Strategy Summary Customer Service Standardize
transactions, including response times Call Center training,
scripts, monitoring Communications and Outreach Corps Connection
electronic newsletter NHSC Facebook page social media NHSC
Ambassadors human capital Corps Community Day national
recognition
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- NHSC Retention Strategy Summary Business Value to Sites and
Providers NHSC Job Center - recruitment tool, cost savings, global
outreach Virtual Job Fairs 4-5 planned for 2013 Expansion of
PrimaryCareForAll.hrsa.gov Scholars and GPS Program
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- NHSC Retention Strategy Summary BCRS Regions Enhanced
engagement with sites and providers Scholar placement direct
Regional assistance Site Visits Technical assistance, webinars,
share best practices around retention BCRS Policy Initiatives
Scholar completion non-competitive transition to LRP at HPSA
>=14 Allow contemporary clinical practice telemedicine and home
health
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- Retention and the NHSC Ron Yee, MD, MBA, FAAFP Chief Medical
Officer United Health Centers Parlier, California NACHC Winter
Strategy Meeting Delray Beach, Florida January 24, 2013