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Anti holes ICT

ICT (Information and Communication Technology)

to support:

� Crises management

Jan Otten

CEO, Founder

Anti holes ICT

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Summary

� Evolution of ICT;

� Operational Risk Management;

� Organized information sharing;

� ICT to support during crisis situations;

� Tips.

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ICT evolution the last 30 years

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Vulnerability paradox

All modern knowledge and the evolution of ICT should make living more comfortable in this

world, but we are more dependant on techniques and it seems we are more vulnerable.

Like Dutch Cheese: only by eating you see the holes.

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� Nature

� Technique

� Processes

� Man

� On purpose

� Inadvertently

Operational Risk factors

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Sense making

� Nothing matters;

� Follow the leader;

� Panic.

� Create awareness!

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ICT to decrease our vulnerability

� Bigger crust around the cheese;

� Fill the holes;

� Live with it, but be smart.

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Biggest challenge

� Organised information sharing!

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Organised information sharing

Sharing information is:

� A question of simple organization;

� Writing down responsibilities;

� Balance certainty and uncertainty;

� Tune and deal;

� Measuring best fit;

� A step to dig deeper.

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The formula 1 pits stop

ICT should support the rescuer like the technician in a formula 1 pits stop.

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Crisis management is a logistic explosion

� Organizations – People – Resources;

� Mono -> Multidisciplinary;

� Daily behaviour -> Adhocracy;

� Thinking straight -> Creativity;

� Stand alone -> Coordination;

� Talk -> Communicate.

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Tips to make crisis management effective.

� Start small

� Make daily multidisciplinary tasks more effective.

� Tune and deal with organizations

� Do not start with processes, but with agreements.

� Discover pain

� Release the pain and you get cooperation.

� Use proven technology

� Your challenge is not unique

� Call us +31135321001

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Why cheese?

� The holes in the cheese holds the aroma;

� The taste is in balance with the holes;

� Say cheese for a nice picture;

� We all know more about cheese then about crises.

� jotten@respond.nl

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Respond!

� 16 years experience in providing well fitted solutions to support crisis management.

� Dutch market leader in effective ICT crisis management and anti terrorism solutions.

� We listen, we care, we challenge you to be efficient and effective.

� Our customers are our ambassadors.

www.Respond.eu