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Oracle WebCenter in Action: Webcast Series HOST: Mark Brown, Sr. Director, Oracle WebCenter
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Key Trends Impacting Your World
Personalization
Mobile
Social
Multi-Channel
Consumerization
Self-Service
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Engaging Customers is Critical for Business Growth
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Engaging Employees & Partners is Essential to Driving Business Value
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Oracle WebCenter
Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers. Drive sales and loyalty with engaging cross-
channel online experiences Provide a single point of access with self-
service portals and application dashboards Enhance productivity with social collaboration Ensure timely, relevant and accurate information
with enterprise content management
Engage Your Customers. Empower Your Business.
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ResCare Solves Content Lifecycle Challenges with Oracle WebCenter
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Joe Lichtefeld, VP of Application Services & PMO, ResCare
Wayne Boerger, Product Manager, TEAM Informatics
Doug Thompson, EVP Global Sales, TEAM Informatics
Welcome!
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Agenda Company Overview 4 Keys to Managing the Content Lifecycle
– Capture – Manage – Search – Distribute
Demonstration TEAM Informatics Offer Summary Q&A
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Company Overview
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ResCare is a human services company that offers services to people of all ages and abilities to help make their lives more independent. The company serves more than a million people each year with its nearly 50,000 employees at over a thousand of locations.
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ResCare
ResCare is Respect and Care—assisting people to reach their highest level of independence. Headquartered in Louisville, KY Serve 57,000 people daily Nearly 50,000 employees Operate in 42 states, Washington, D.C., Canada and Puerto Rico
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Creating direction
Customer focus
Employee focus
Face-to-face communication
Managing for outcomes
Business Objectives
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Goal of all corporate documents under management
Intranet self-service across all employees
Basic approvals process
Streamline payables processing
Business Challenges
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Secure Intranet with universal access
Oracle WebCenter Content plus scanning
Enterprise search across all content
Target Solution
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TEAM Informatics TEAM
Established 1999, Arden Hills, MN based Company 90 Employees in Sydney, Melbourne, Auckland, Minneapolis,
London and Croatia Employee Owned
Market Focus “Unstructured Information” - specialist Oracle Gold partner – plus others Large customers – horizontal focus Operations in US, ANZ, UK, Croatia High quality & customer satisfaction
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TEAM Informatics
Product Focus
Connecting Oracle WebCenter to both Oracle and third-party applications
Streamlining the onboarding and ongoing management of Oracle technology and middleware
Extending Oracle WebCenter functionality in innovative ways and into target verticals
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TEAM Informatics
Allows for superior search relevancy across multiple repositories.
Easy to use Google interface. Secure, robust, and well-designed search
solutions are a cornerstone of efficient enterprise information utilization.
Provides a way to securely index content directly from content server instances by the Google Search Appliance.
Google Search Appliance
GSA Connector by TEAM
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4 Keys to Managing the Content Lifecycle
Capture
Distribute Search
Manage
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Capture
Capture
Distribute Search
Manage
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Capture
Key Requirements – End User contribution
– Improved financial
management
– Centralized access to scans
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Capture
Key Benefits – Reduce AP
processing time and effort
– Quickly access data “locked” in paper docs
– Consolidated content store
CUSTOMER SCREENSHOT
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Capture
1. Document receipt is decentralized
2. Capture mechanism needs to be easy
3. Centralized storage with ease of access
Key Takeaways
Capture
Distribute Search
Manage
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Manage
Capture
Distribute Search
Manage
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Manage
Key Requirements – Approval workflows
– Standard metadata
fields
– Version control
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Manage
Key Benefits – Consistent experience
across all business units, high user adoption
– Single repository means location certainty
– Flexible workflow routing
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Manage
1. Standardized metadata fields are centrally defined
2. Document storage is centralized
3. Approval workflows implemented where appropriate
Key Takeaways
Capture
Distribute Search
Manage
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Search
Capture
Distribute Search
Manage
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Search
Key Requirements – Search documents
and content
– Return relevant results
– Employee friendly
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Search
Key Benefits – Consistent accuracy
in search results
– Integrated Enterprise Search
– Ease of filtering
CUSTOMER SCREENSHOT
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Search
1. Needs to be easy
2. Ability to search through all documents and content
3. Ease of filtering
Key Takeaways
Capture
Distribute Search
Manage
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Distribute
Capture
Distribute Search
Manage
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Distribute
Key Requirements – Access from any site
– One stored version
– Auto deletion of
expired content
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Distribute
Key Benefits – Remote access – Share across
operations – Less storage with one
version of document – Ability to schedule
“purge” of documents
CUSTOMER SCREENSHOT
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Distribute
1. All employees have ability to access
2. Ensures most current version is available
3. Email and provide links versus attaching document
Key Takeaways
Capture
Distribute Search
Manage
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DEMONSTRATION
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Oracle WebCenter Benefits
Drivers for selecting Oracle WebCenter – Content contribution from multiple end users instead of funneling through IT – Configurable workflows – Document version control and automated retirement functionality – TEAM Integration with Google Search Appliance – True single repository for all unstructured data
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2 GREAT OFFERS FROM TEAM!
1. FREE CLOUD READINESS ASSESSMENT
2. SIGN DEV SUPPORT CONTRACT IN 2012, GET A FREE MONTH IN 2013!
TEAM Informatics Offer
http://www.teaminformatics.com/
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Join the Oracle WebCenter Community! Oracle WebCenter blog: http://blogs.oracle.com/webcenter Oracle WebCenter Homepage: http://oracle.com/webcenter Oracle WebCenter Newsletter: http://oracle.com/newsletters Twitter: http://twitter.com/oraclewebcenter Facebook: http://facebook.com/webcenter
LinkedIn: http://linkd.in/ORCL_Social
Doug.Thompson@teaminformatics.com Wayne.Boerger@teaminformatics.com Mark.Brown@oracle.com
www.webcenterinaction.com