Recruiting and Engaging the

Employee of the Future

Moderated by: Kylee Lacson, FLMI, ASRIAssistant Vice President and Practice Lead, LifeThe Jacobson Group

Panelists: Leah Mahoney, FMLI, PCSDirector, Life New BusinessMinnesota Life

Angela TrefethenVice President, Customer ExperienceOneAmerica

EVOLVING INDUSTRYLANDSCAPE

UNEMPLOYMENT RATES

National

Source: U.S. Bureau of Labor Statistics, December 2017

Insurance

4.1%

1.0%

The new workforce is changing—it is becoming more complex

and challenging.

Volatile Uncertain Complex Ambiguous

Source: Deloitte; U.S. Bureau of Labor Statistics; McKinsey & Company; PropertyCasualty 360

DEMOGRAPHICTRENDS

Increasing Diversity

Aging Workforce

Growing Talent Gap

Source: Center for Creative Leadership

TOP 10 SOCIAL TRENDS

Innovation

Joint ventures, partnerships and alliances

Diverse demographics

Emerging markets

Global talent shortage

Source: Center for Creative Leadership

TOP 10 SOCIAL TRENDS

Corporate social responsibility

Social/collaborative networking

Mergers and acquisitions

Geopolitics, terrorism and security

Climate change

EMERGING TECHNOLOGIES

Source: Accenture

83% of insurers see IoT

bringing about significant change

or complete transformation.

INTERNET OF THINGS

Source: Accenture; Harvard Review

63% of insurance businesses report

that they are ready to move towards more

digital practices

Digital insurers report a 65% cost reduction

and a 90% reduction in turnaround time on key processes.

“Digital natives” are impacting organizations looking to engage with customers and grow their businesses.

RISE OF DIGITAL

35% of insurers are comprehensively investing in digital technologies as part of their overall business strategies.

79% of insurance executives believe analytics will generate the greatest return in terms of engagement with wider stakeholders.

75% of insurers point to analytics as a key project for their organizations.

ANALYTICS REVOLUTION

Source: Accenture; LinkedIn

AUGMENTED WORKFORCE

Source: Deloitte; Workfront

50% of organizations have fully implemented or made significant progress in adopting cognitive

and AI technologies.

11% of businesses report being ready to manage a

workforce with people, robots and AI working together today.

PANEL DISCUSSION

Today’s business reality is being shaped by

demographic changes, societal changes and emerging disruption.

How is this impacting the insurance

industry?

Technology is evolving at a breakneck pace.

How do you see digital and tech

trends impacting the business world as a whole? Insurance in

particular?

How do you currently see technology being incorporated within insurance? How do

you predict the power of technology

will be used in the future?

As more and more organizations embrace

technology, what traits and characteristics will be needed from

insurance professionals?

How can organizations attract the talent needed to

succeed in an evolving workplace? Can technology be

used as a distinguishing factor

when competing for talent?

Do professional development

strategies need to evolve in order to

support the employee of the

future? What should organizations

consider in rethinking their

current practices?

What challenges are organizations facing

in attracting and recruiting new talent to the industry? How are these challenges

being addressed? Have you seen any innovative tactics?

How can insurance organizations

increase engagement and retention amid a

“candidate’s market?”

Questions?

Thank You!

Kylee LacsonAssistant Vice President and Practice LeadThe Jacobson Groupklacson@jacobsononline.com(312) 884-0416jacobsononline.com