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Working in the 21st century

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International service provider on cooperative organisation principle •  Operating in 46 countries •  9.5 million customers around the world •  603 offices outside the Netherlands •  60,500 FTEs

Cooperative core business: 152 independent Rabobank member banks in the Netherlands •  7.5 million customers •  1,061 offices •  29,000 FTEs

Rabobank at a glance

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What’s going on?

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The workplace is changing

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Dutch broadband-penetration reaches 80% March 2009

Information travels faster

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Open information Peer to peer

Customer behaviour is changing

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24/7

Shift to mobile

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We handle work differently

Greater independence in a 24/7 economy Making optimal use of new means of communication Increasing need ‘to belong’

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Using today’s office space • Average workplace occupation has fallen to 50

percent • Peak occupation during office hours 75 percent

on average, even in operational departments

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0% 10% 20%

30% 40% 50%

60% 70% 80% 90%

100%

2000 2005 2010 2015

different time different place

same time different place

same time same place

working alone

percentage personal

performance depends on group input

Owing to different working styles, staff is increasingly working together in different times and places.

Source: Gartner (March 2006)

Growing collaboration

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Control is a utopia

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Trust

Trust

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Why Rabo Unplugged? 1.  The demands of our

clients and workers are changing, we have to be able to innovate and adjust quickly

Why Rabo Unplugged

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Why Rabo Unplugged? 1.  The demands of our

clients and workers are changing, we have to be able to innovate and adjust quickly

2.  Therefore we need a different workstyle

Why Rabo Unplugged

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Why Rabo Unplugged? 1.  The demands of our

clients and workers are changing, we have to be able to innovate and adjust quickly

2.  Therefore we need a different workstyle

3.  That workstyle requires different facilities in bricks, bytes and HR

Why Rabo Unplugged

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Employees have the responsibility to choose where,

when, with which resources and with who they do

their work. Corresponding with our values and focused

on the results you agreed on with your colleagues and

manager.

Central message

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Activity related, at any place and time,

collaborating and sharing knowledge, less

rules, entrepreneurship, responsibility.

Guiding principles

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Activity-related and independent of place and time

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Growth by invitation

Departments form their own transformation teams Transformation managers are linked as buddy’s and in meetings Professionals of HR, facilities and ICT work together to support them

Creation of an learning network

Workshops Movies Manuals Presentations

Supported with tooling

Testimonials It is easier to show entrepreneurship Previously

you had to ask ‘can I have remote access so I can work from home?’. Now you have it automatically.

You're more easily in touch with your customers, because you can choose your workplace near

them.

Entrepreneurship is felt more, because people have more freedom and can make their own choices.

Because you have your work available digitally always, communication is easier and you can act

more quickly.

Nobody is surprised if you arrive in the office after nine o clock, a lot of people work in the weekends,

the patterns are shifting.

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