Quy trnh handle hng c ng

c th: y l hng Perishable nn khi lm vic phi chc chn, nhanh chng. Thng tin v hng c th thay i lin tc trong ngy, do cn ch cc chi tit nh: booking, hng bay, lch bay, lch ni chuyn, . Tt c cc l hng bay vo bui sng (nht l hng i USA) phi n Dest trong ngy.

1. Contact khch hng:- u gi sng, t 8h-8h30, lin lc vi tt c cc khch hng ly thng tin v lng hng ra trong ngy bo cho Airlines, iu chnh nu c s thay i. ng thi ly thng tin v k hoch xut hng cho ngy hm sau hoc nhng ngy sau tin hnh book ch trn Airlines.- Nu vn cha ly c thng tin th phi lin tc gi in cho khch hng ly hng, ng thi phi theo di v nghe ngng thng tin xung quanh xem khch hng ca mnh c book qua cc Forwarder khc khng.- Trong trng hp khch book qua Forwarder khc, c gng ni chuyn thuyt phc li vi h, to mi quan h thn thit ly thng tin xem nguyn nhn no h khng book hng vi mnh v bo li cho trng b phn x l.

2. Booking:Sau khi nhn c thng tin t khch hng, xc nh Airlines book ch.- i vi hng i M* Ra hng vo bui sng:Th t u tin book l: BR, CX, CI, SQ cho cc tuyn: LAX, SFO, JFK. i EWR ch c BR c service, do ch book BR. i MIA book CI, HNL book PR.* Ra hng vo bui chiu:S book trn NH cho cc tuyn i LAX, SFO. Book trn KE v NH cho 2 tuyn i JFK v HNL.

- i vi hng i Nht:* Ra hng vo bui sng: th t u tin book s l: CX, SQ, CI.* Ra hng vo bui chiu: book theo th t u tin: VN, NH, KE, JLNote: V hng i Nht c hp ng Target trn VN v NH v cc hng ny bay direct nn khi booking ta phi u tin 1 cho cc hng ny sau mi n cc hng khc. iu chnh hp l trc khi phn ti cho khch hng t hiu qu cao.

3. Cch booking:* Sau khi xc nh Airlines, gi booking ln hng v gi in thoi confirm Airlines nhn c booking.* Theo di st Airlines, gi in thoi hi booking c confirm hay cha. Nu cha c phi pushing mnh ly booking confirmed, trng hp pushed Airlines nhng vn khng ly c ti th phi bo ngay cho trng b phn nh h tr (c th lm vic vi Airlines ly booking hoc chuyn hng) trc 4h chiu.* Vic theo di booking phi tht s nghim tc, trnh trng hp book ch t sng sm m n cui gi chiu vn cha c confirm ch.c bit l vo ma cao im phi book gi ch v ly booking confirm trc 2-3 ngy.* Trng hp ly c booking confirm phi xem k lch ni chuyn, chuyn ni phi l chuyn bay n Dest trong ngy (sm nht c th). Nu chuyn ni c confirm khng ng theo lch bay ca mnh, yu cu Airlines book li chuyn ni ng trnh tnh trng hng n tr, rt hng, complain t khch hng.

4. Confirm booking cho khch hng:Sau khi nhn c booking confirm t Airlines, cn i ti cho khch, tch bill nu c, tin hnh confirm booking cho khch hng. Cc booking confirm cho khch phi bng vn bn th hin r: s bill, lch bay, chuyn ni, gi bay, gi n hoc bng in thoi.

5. H s:Sau khi fix ti, confirm booking cho khch, kim tra li v chuyn cho b phn chng t lp h s.Cui gi chiu kim tra li xem tt c cc file lp chun b cho ngy hm sau v: booking, s bill, Dest, tn shipper, s lng, hng bayCh :trong qu trnh ni chuyn vi khch hng, nn cm nhn c thi ca khch hng i vi mnh, c th h khng hi lng vi ta v cch lm vic, vn ti hay v gi c, . i vi Airlines, phi cm nhn c v vn ti, c th h khng u tin ti cho ta nh cc Forwarder khc. Trng hp ny phi bo ngay tt c cc complain t Airlines hoc t khch hng cho trng b phn nh can thip.

6. Lp bng DAILY THEO DI C:Hng ngy u gi sng lm bng theo di lng c xut trong ngy ca cc i l. Thng tin v s lng c ny do O.P theo di a v. Bng ny lit k chi tit v s lng c (cnts), MAWB, hng bay, shipper, Dest. Sau khi lm xong chuyn cho trng b phn, Mr Dng Director, lu vo file cng. ng thi lm bng tng hp c hng thng cho cc i l nh gi tnh hnh xut c trong thng.

7. Tracing:Tracing k tng l hng, trc 5h chiu cng ngy cho cc l hng i vo bui sng v 9h sng hm sau cho cc l hng i vo bui ti. Ch kim tra v s kin, chuyn bay. Thng tin tracing gi cho trng b phn. Nu pht hin c vn bt thng phi gi in thoi ln Airlines kim tra, ng thi bo ngay cho trng b phn kp thi x l.

8. Chng t:* i vi hng ca Tp Vng phi fax Bill, kim dch, Packing list sau khi xong hng.* i vi hng ca Annasea, sau khi hng i phi Scan Invoice v Bill gi cho h, nh gi ngay trong ngy trnh complain