FOOD SERVER

By: Ms. Lorraine Anoran

QualitiesGood of

a

1. Be well groomed and personable.

2. Be alert and competent

He/she must know the service procedure.

He/she must anticipate the needs of the guest to be able to render prompt

service.

3. Have good guest relations.

CourteousPolite

help

ful

ATTENTIVE

A food server MUST BE:

MUST NOT:

Argue with the customers.

4. Be a good team player.

UNITY

GREETING GUESTS

“Every guests wants to feel welcome the moment he/she enters a dining room.”

Taking Orders

1. Be sure to know what food items are on the menu.

2. Present the menu to the guest in a way that the guest could easily open and read the contents.

3. Give the guest enough time to read the menu folder and make a choice.

7. Do not attempt to memorize orders and do

away with paper and pen.

6. Summarize all orders before leaving the

guests.

5. Give suggestions when guests ask for assistance or when the opportunity arises.

4. Talk orders systematically.

8. Never argue with the guests.