Why is an SME interested in European Living Labs ?dr. ir. Piet Verhoeve

Overview

• The company Televic• Healthcare producs• What do we do in the living lab• Why Apollon project participation?• Experiences so far

Televic

Care EnvironmentSafety

Comfort

Televic Healthcare market

Organisation

Doctors

Patients NursesCommunication

Products (anno 1956)

Products Today

• Communication additional to the alarming

• Follow up & support nurses

Xtramira

VideoTelephony

TeleMetering

PersonalAlarm

System +

Concept of solution & business

CoachCare

UserSocial

lifeUser

Socialcalls

HomeControl

GPHospital Home

Monitor

MedicalCare

CallCentre

Emer-gency

User Security

A view on reality• In your living room

– Set top box, connected toyour television & broadband

Demo at living lab booth

What do we do in the living lab ?

• Technical testing on live scale networks• Evaluating user response to the product• Validating introduction models

– What is important for different stakeholders ?– Which features & scenarios

• Real– Care organisation– Users– Home situations– Care needs

In use in living lab Kortrijk

User results in Kortrijk

Why Apollon project participation?

• Initially– Evaluation in new surroundings– Validating new technical surcumstances– Exploration of new market (Finland)– Supporting local belgian academic partner– Helping belgian living lab to European level

Experiences so far

• Two step process– Explain to living lab partner– Explain to actual customer in Helsinki

• Actually doing the tranfer – Need for more formal (tech) checklists

• New care market situation– Challenging situations to explain product– Validation of business model

• Different players, similar roles !• Example: public – private organisation

Experiences so far

• Finnish is difficult language– Translation exercise is not easy

• Need to visit customer in Helsinki to build trust relationship (small

SME?)• Living in centre of Europe

– Direct flights, but still high threshold (time)• Organising video conferencing is tedious

– Additional facilitating role for living labs ?

Overal conclusion so far

Company introduction