Post on 05-Oct-2020
Process Consulting
▪ Service Offerings
▪ Credentials
Confidential
2PKC Advisory
Service Offerings
▪ Development and review of Policies and
Procedures
– Policy Manuals
– Standard Operating Procedures (SOPs)
Manuals
– Operating Manuals and Work
Instructions
– Process Maps
▪ Document Control and Governance
Framework
Business Process Design and
Development
▪ Development and Review of Corporate
Governance (CG) Policy and Framework
– Board and Committee Charters
– Code of Conduct and Ethics
▪ Gap Analysis of existing CG Framework with
Regulatory requirements
▪ Subsidiary Governance Framework
Development and Review
▪ Family Business Governance Framework
Development and Review
Corporate Governance
Solutions
▪ Enterprise Risk Management (ERM)
– Implementation of COSO Framework
– ERM Maturity Assessment
– Risk Monitoring and Reporting
▪ Risk and Control Library Development and
Optimization
▪ Review and Development of Key Risk
Indicators (KRIs)
▪ Risk and Controls Self Assessment (RCSA)
▪ Testing of Design and Effectiveness of
Controls
▪ Development/ Review of Risk Management
Policies and Procedures
Risk and Control Assurance
▪ Fixed Asset Management
– Development and review of Fixed Asset
Register (FAR)
– Physical Verification and Tagging
▪ Inventory Verification
▪ Project Management Office (PMO) Services
▪ Charge-back Model for Allocation of Costs to
Subsidiaries/ Business units
Other Value Added Services
▪ Risk based Internal Audit and Process
Reviews
▪ Business Process Re-engineering (BPR)
▪ Revenue Assurance
▪ First Time Reviews (FTRs)
▪ Pre-audit of Project payments
Performance Evaluation and
Enhancement
▪ Reporting Framework Development and
Review for Regulatory/ non-Regulatory
requirements
▪ Regulatory Compliance Review
– Gap Analysis, Identification and
Reporting of non-compliances against
Regulatory requirements
▪ Contract Compliance Review
Compliance Assurance
3PKC Advisory
The growing need for streamlining and standardizing functions and processes has led organizations to
develop Policies and Procedures documents to achieve the primary objectives relating to Quality, Cost and
Delivery along with compliance to increasingly complex regulatory requirements.
PKC Advisory helps its clients in developing Policy documents and Standard Operating Procedures (SOPs)
Manuals for various functions and processes. PKC Advisory also assists in undertaking benchmarking/ gap
analysis of existing policies and procedures vis-à-vis industry best practices and regulatory
requirements.
Development and Review of Policies and Procedures
Key Steps Key Solutions
Understanding ‘As-Is’ policy/ process and reviewing
‘As-Is’ documentation
Mapping ‘As-Is’ processes/ sub-processes with
leading practices and regulatory requirements
Developing ‘To-Be’ guidelines for processes/ sub-
processes with key considerations
Policies and
Procedures ManualsOperating Manuals and
Work Instructions
Benchmarking with
Industry best practicesProcess Maps
4PKC Advisory
PKC Advisory’s risk-based approach in carrying out the Internal Audit and Process Reviews aims at providing
an overall assurance to the management that the processes are functioning within the ambit of the entity’s
governance, risk and compliance management framework.
Internal Audit and Process Reviews
Initial Risk Assessment and Audit Planning Internal Audit Execution
Audit Committee Presentations
PKC Advisory follows a 360° approach ensuring Continuous Auditing/ Continuous Monitoring for the entity
Follow-up Reviews
➢ Map organizational risk profile to identify key processes
➢ Evaluate each auditable area per the criticality and potential impact on
the business
➢ Finalize the annual audit plan, basis risk profiling
➢ Obtain appropriate approvals on the audit plan
➢ Identify critical observations from reviews conducted during the quarter
➢ Consolidate the critical observations and prepare the Board Audit
Committee pack
➢ Present to the Committee along with implementation status of open
observations
➢ Discuss the agenda and receive inputs of the Committee for the next
quarter
➢ Conduct follow-up reviews on a quarterly basis to check action plan
implementation
➢ Prepare a Follow-up Tracker for open observations and capture the
implementation status
➢ Document the reasons for non-implementation and highlight exceptions
to agreed plans
➢ Consolidate findings and present the follow-up review report to the
management
➢ Understand “As-Is” processes and identify gross risks
➢ Analyze “what can go wrong” by identifying the risks with no controls/
inadequate controls
➢ Develop work program and test operating effectiveness through data
analytics and transaction verification
➢ Identify and analyze the root cause for design and operating
deficiencies
➢ Recommend process improvements and obtain corresponding action
plans
➢ Prepare the audit report and present it to the management
5PKC Advisory
Enterprise Risk Management (ERM)
Key Features COSO
ERM
Framework
Governance
and Culture
Information,
Communication,
and Reporting
Review
and Revision
Performance
Strategy and
Objective-Setting
PKC Advisory assists its clients in their endeavour for Enterprise-wide Risk Management by implementing the
COSO Framework for effectively managing the enterprise-wide risks. It also provides them with a mechanism
to facilitate appropriate and timely monitoring and reporting of risks across various levels of management
hierarchy.
Enterprise-wide increased awareness of risk
Key Benefits
Co-identify and articulate risk appetite of the
entity, using the parameters of impact and
likelihood
Identify the key risks that threaten the
achievement of the Company’s strategy
Assess impact of each risk against the risk
appetite to arrive at a rating
Facilitate a risk workshop to prioritize risks,
agree on action plans and resource allocation
for risk mitigation
Where relevant, derive the internal audit plan
based on the prioritized risks
Cross-enterprise risk identified
Increased coordination across business units for more effective risk
mitigation
Common risk language established through standardized Risk and
Control Registers
6PKC Advisory
Risk and Controls Self Assessment (RCSA)
Risk and Control Self-Assessment is a proactive tool for risk management across the entity which involves
the participation of both management and staff to identify and assess the risk and control strengths &
weaknesses against a Control Framework. PKC Advisory helps the client in creating this tool wherein the
business line managers assume greater responsibility & accountability for their risks & controls, their
monitoring and communication in a more effective manner to the senior management.
e-
Wall
et
RCSA
Objectives
1
2
3
4
5
6
Build an overarching framework that provides a holistic
view of the risk profile
Identify problems and risk events before they occur
Incorporate information from multiple sources (Self
Assessments, Internal Audit, Regulatory findings etc.)
Prioritize identified issues in a consistent and transparent
manner
Design controls to better manage risk
Consolidate assessment of the key issues and provide a
view for senior management
Improve organizational effectiveness based on learning
consolidations7
Key Steps
Determine Risk Tolerance and Likelihood
RCSA Scoping
Risk Identification
Inherent Risk Assessment
Residual Risk Assessment
Confirm Mitigating Action Plans
Finalize KRIs/ KCIs for Monitoring
Identification of key
operational risks and
assessment of
effectiveness of related
controls
Dissemination of
consistent and timely
operational risk and
controls information to
management
Optimization of
organizational efforts
and costs in the
management of controls
Key Benefits
Empowering businesses
to review and manage
risks and controls
through key indicators
Continuous and
effective monitoring,
and improvements to
the company’s control
environment
7PKC Advisory
Corporate Governance Solutions
Corporate Governance (CG) can be broadly defined as the systems and processes put in place to direct and
control an organization in order to increase performance and achieve sustainable shareholder value.
Our spectrum of services assists companies and family business offices in development and implementation of
best in class Corporate Governance frameworks and also in conducting post-implementation gap
analysis and review with regard to policy and regulatory requirements.
Our Services
Review &
Gap Analysis
▪ Review of existing practices against Regulatory
requirements/ leading CG models
▪ Diagnostic review of governance landscape among
group companies
Design &
Development
▪ Governance framework development & review for
corporates and family offices
▪ Documentation of CG Model in-line with the
Regulatory guidelines
Implementation
& Support
▪ Implementation and monitoring of CG enhancements
▪ Compliance review against the established
governance framework
Understanding business
requirements
Mapping current
governance practices with
leading CG models
Benchmarking with
Regulatory requirements
Documenting and
finalizing CG framework
Our Approach
Better access
to External
Finance
Improved
Sustainability
Reduced Risk
of Fraud
Lower Cost of
Capital
Higher
Stakeholder
and Investor
Confidence
Higher
Valuation and
Share
Performance
Key Benefits
8PKC Advisory
Compliance Framework Development and Review
Key Features
PKC Advisory offers its services in design and development of an effective compliance framework across the
organization which include defining an organogram for the compliance function as well as outlining the
compliance reporting structure across the entity.
Our Compliance Management Methodology focuses on a framework consisting of five key components
including - Governance & Culture, Compliance Policies, Process & Procedures, Monitoring, Testing &
Reporting, People and Business Impact.
▪ To build the Compliance Management
Program, from both content and process
perspective
▪ To prioritize issues associated with closing
compliance program and process gapsObjective
▪ Leverage existing compliance program
framework, if any, and assess gaps
▪ Determine desired future state/ prioritization
(both content and process perspective)
▪ Prepare final compliance risk management
program implementation plan
Approach
▪ Organization structure for the Compliance
function with defined roles and responsibilities
▪ Gap analysis, identification and reporting of
non-compliances
▪ Strategic options/ implementable approaches
▪ Compliance MIS reporting structure
Deliverables
9PKC Advisory
Fixed Asset Management
focus
Acquisition
Capitalization
Valuation
Transfer &
Disposal
Recording
Depreciation
360⁰
Key Benefits
Comply
with accounting standards/ practices
Validate
existence of Fixed Assets
Ensure
adequate security and identification
of Fixed Assets
Key Benefits
PKC Advisory’s Fixed Asset Management (FAM) services aim to assist entities in exercising greater control
over their Fixed Assets across their life cycle, thereby ensuring achievement of optimum value proposition
for their Fixed Assets.
▪ Comprehensive review of existing FAR
▪ Obtain asset details from the books
▪ Reconcile physical availability with asset list
▪ Arrive at assets’ present value
▪ Design a standard FAR template and populate
asset details
Development and
Review of Fixed
Assets Register
(FAR)
▪ Verify physically available assets
▪ Document asset locations and details
▪ Reconcile with Fixed Assets List
▪ Prepare PV Report highlighting discrepancies
Physical Verification
(PV) of Fixed Assets
▪ Generate Tag Number/ Asset Code
▪ Update Asset Code details in FAR
▪ Place appropriate tags with bar codes
▪ Provide training on tagging & recording
Tagging of Fixed
Assets
Key StepsOur Services
Credentials
11PKC Advisory
Illustrative Assignments
▪ Development of comprehensive policies of business
and compliance functions for a leading energy focused
UAE based conglomerate
▪ Design and development of entity-wide Risk Policy
Manual and SOP manual documents for the core
business functions of a leading district cooling service
provider based out of Dubai
▪ Assistance to Group Operational Risk Management
department of UAE’s largest commercial bank in
carrying out Risk and Control Self-Assessment (RCSA)
for the merging entities
▪ Preparation of the corporate governance manual and
other related documentation for a large bank operating in
the MENA region
▪ Enterprise Risk Management (ERM) review for all the
functions of one of the largest 5 start hotels in UAE
▪ Financial Due-diligence of a restaurant in UAE for a
potential transaction on behalf of KSA based investor
▪ Development of Contracts and Procurement SOP
manual for an Oil & Gas company based out of UAE
▪ Review and updation of policies and procedures related to
banking operations functions for a leading commercial
bank of the GCC region
▪ Standard operating procedures manuals for the largest
distributor of ambient foods based out of KSA
▪ Preparation of standard operating procedure manual for
a leading chain of K-12 schools based out of UAE
▪ Design & development of org structure, JDs, KPIs, key
departmental interfaces, and delegation of authority
framework for a leading real estate development company
in the MENA region
▪ Development of risk management policy & procedures
and standard operating guidelines for a new investment
venture of a leading asset management company of the
Kingdom of Saudi Arabia
▪ Designed and developed Standard Operating
Procedures (SOP) in the form of “Project Blue Book”
for setting up new merchant builder shops for a leading
building materials trading company based in Saudi Arabia
▪ Preparation of comprehensive SOP manuals of the
operating, sales and support functions for a leading
insurance and reinsurance company based out of Kuwait
▪ Organization structure, JDs, and SOP for credit financing
arrangement service line of a leading investment advisory
firm based out of Saudi Arabia
▪ Design and development of vendor evaluation framework
for a leading commercial bank of the MENA region
▪ Assistance in organization transformation and development
of SOPs and DoAs for a retail sector giant in GCC
12PKC Advisory
Illustrative Assignments (Contd…)
▪ Development of firm-wide Policies and Procedures
Manuals for a leading wholesaler and retailer of coffee,
nuts, spices, grains and dry fruits in KSA
▪ Review and update of Corporate Governance
documents viz. CG manual, Board and Board
committees charters, risk policy, whistleblowing
policy, disclosure policy, etc. for a dairy food products
company based in Kingdom of Saudi Arabia
▪ Development of Finance & Accounts SOP Manual for a
reputed manufacturer and distributor of food and
agricultural products in Saudi Arabia
▪ Design and development of firm-wide policies and
procedures manuals for a real estate, steel rolling and
manpower recruitment companies on behalf of a leading
investment company based in KSA
▪ Financial Due-diligence of a logistics company in India to
evaluate investment sustainability on behalf of UAE based
investor
▪ Gap Analysis and Review of HR policies for a leading
commercial bank vis-a-vis its five subsidiaries based in
MENA region
▪ Policy and procedure manual for financial control division
of one of the largest holding companies of the GCC region
▪ Development of Procurement and Material Management
policy and procedure manual for a real estate company
of the GCC region
▪ Development of Human Resources policies and
procedures for a leading building materials trading
company based in Saudi Arabia
▪ Review of the Branch Operations processes and
alignment of the same with the new core banking system
for a commercial bank based out of UAE
▪ Finance & Accounts policy and procedure manual for a
leading investment company based in the Kingdom of
Saudi Arabia
▪ Review of the business continuity plan related
documents of a bank in Kuwait
▪ Preparation of policy & procedure manual for a leading
investment company of the GCC region for their
Representatives on the Board of core operating companies
▪ Review and update of Finance & Accounts Policy and
Procedure Manual for a leading real estate company of
the MENA region
▪ Review of Credit, Operational, Market, ICAAP, Stress
Testing and Risk Appetite policies and alignment of the
same with the BASEL and Central Bank requirements
for a Bank in Kuwait
13PKC Advisory
Case Studies
Comprehensive policies for a leading energy focused
conglomerate
Risk Policy Manuals and Standard Operating Procedures
for a leading district cooling service provider
Our Client
Leading international conglomerate focused on manufacturing
and management services in the energy sector and based out of
the United Arab Emirates.
The Business Situation
The objective of the assignment was to undertake development of
detailed policy documents in the domains of Finance & Accounts,
Supply Chain, Sales, Marketing Agent & Service Provider
Management, Human Resources & Payroll, IT, Legal &
Compliance, QHSE, Anti-corruption, Anti-bribery, Anti-Money
Laundering, Trade Control, and Gifts, Hospitality & Entertainment
to form part of the governing principles at the group level.
Our Role
As part of the approach, detailed research on regulatory
requirements and industry leading practices was conducted by
PKC Advisory, followed by detailed discussions with the Client.
Subsequently, after ensuring that foreseen risks were addressed
through defined controls, and the redundancies, if any, were
eliminated, PKC Advisory developed comprehensive policy
documents for the functional areas in scope.
The Value We Added
Through this exercise, the Client obtained a detailed set of
documented policy guidelines which were scalable and easy to
implement across its domestic and international subsidiary
companies.
Our Client
Leading district cooling service provider based out of Dubai.
The Business Situation
The objective of the assignment was to undertake development of
an entity-wide Risk Policy Manual and SOP manual documents
for the core business functions, viz. Operations & Maintenance,
Projects, Infra Data Control, Network, Revenue Assurance, Home
Services, Customer Service, Finance & Accounts, Human
Resources, Administration and Information Technology.
Our Role
PKC Advisory undertook detailed discussions with the Client to
obtain ‘As-Is’ process understanding, had internal brainstorming
sessions, conducted research on industry best practices, and
subsequently identified gaps in the existing processes vis-à-vis
the best practices.
Based on the consolidated learnings, PKC Advisory developed
comprehensive Risk Policy and SOP manuals for the business
functions with well defined key processes/ sub-processes/
activities, segregated roles & responsibilities, quantified frequency
& timelines, and clearly specified documentation requirements. It
also streamlined and standardized inter-departmental interfaces.
The Value We Added
The exercise allowed the Client to have comprehensive Risk
Policy and SOP documents for its business functions which
helped in standardizing and streamlining of its operations.
14PKC Advisory
Case Studies (Contd…)
Corporate Governance manual and other related
documentation for a bank
Our Client
Commercial bank based in Kuwait.
The Business Situation
The objective of the assignment was to undertake a
comprehensive review of existing Corporate Governance
Framework document with the perspective of aligning it with the
Central Bank’s recently issued guidelines and developing the
required documents.
Our Role
To start with, a detailed review of all existing documents on
corporate governance of the client was undertaken by PKC
Advisory and a gap analysis report was prepared after comparing
them with the requirements of the Central Bank in this regard.
Based on the gaps identified and the inputs received from various
stakeholders within the organization,
PKC Advisory assisted in development of required documents
and refinement of existing documents to comply with the Central
Bank’s requirements on corporate governance.
The Value We Added
The exercise allowed the Bank to have a Corporate Governance
Framework in compliance with the Central Bank’s requirements.
Assistance in carrying out Risk and Control Self-
Assessments for a bank
Our Client
Largest commercial bank of UAE.
The Business Situation
As part of the integration roadmap for two leading UAE banks,
resulting in the creation of the GCC’s second largest bank, the
combined entity’s Group Operational Risk Management (GORM)
was carrying out a Risk and Control Self-Assessment (RCSA)
exercise to ensure all risks are identified and evaluated post the
merger.
Our Role
PKC Advisory assisted GORM in identification of key operational
& compliance risks and related controls for the entity’s integrated
Operations Group and Corporate Services Group, covering key
units such as Treasury Operations, Trade Finance, Private
Banking Operations, Cards Processing and Loan Processing.
PKC Advisory also assisted the Client in assessment of identified
controls via control testing, to arrive at the residual risks. For the
key risks and control gaps identified, the remedial action plans
and alternate controls were agreed upon and implemented, in
consultation with management.
The Value We Added
The exercise enabled the Client to identify issues and control
weaknesses for it’s merged operations and develop a detailed
risk-response strategy for effective mitigation of key risks for its
integrated processes.
15PKC Advisory
Case Studies (Contd…)
Enterprise Risk Management (ERM) review for a leading 5
star hotel
Financial Due Diligence and Valuation of restaurant
company for a proposed acquisition
Our Client
One of the largest five star hotels in UAE.
The Business Situation
The objective of the assignment was to carry out ERM exercise
for the hotel to identify and mitigate entity wide risks pertaining to
different processes like Front Office operations, Housekeeping,
Sales & Marketing, Human Resources, etc.
Our Role
PKC Advisory undertook detailed discussions with the Client on
its day to day activities, reviewed the policies and procedures of
the hotel and the audit reports of the previous years to obtain a
holistic understanding of the hotel operations Based on the
consolidated learnings, PKC Advisory designed and developed a
Risk Universe capturing the various risks pertaining to the hotel
processes which could hamper the business operations and
affect profitability adversely in the long run. Risk Assessment
Workshops were held wherein the identified risks were assessed
in terms of their magnitude and likelihood and were prioritised
basis their rankings in discussion with the process and control
owners. Subsequently, PKC Advisory prepared a comprehensive
Risk Management Matrix, containing details of various perceived
risks in order of their ranking.
The Value We Added
The exercise allowed the Client to identify top twenty risks out of
a pool of more than hundred risks with high probability and high
impact, which could then be used to design suitable response
strategies for their mitigation.
Our Client
Large technical services company based in KSA.
The Business Situation
The Client was contemplating acquisition of a company operating
a casual dining restaurant in Dubai, UAE. In this regard, the Client
approached PKC Advisory to undertake financial due diligence,
physical asset verification and valuation of the target company.
Our Role
PKC Advisory undertook a review of audited financials,
management accounts, budgets and other available information
to evaluate the robustness of target business. A site visit was
undertaken for management discussion and physical asset
verification. Review of financial accounting practices and
supporting documents was also undertaken. This was followed by
financial benchmarking of the target vis-à-vis its peers. PKC
Advisory noted all its findings in a Due Diligence Note submitted
to the Client. The next phase of the assignment involved
assessing the fair value of the target. PKC Advisory projected the
target financials for next five years, arrived at an indicative value
using intrinsic as well as relative valuation approaches and
submitted a Valuation Note to the Client.
The Value We Added
PKC Advisory assisted the Client in planning its move for the
proposed acquisition by providing comprehensive corporate
finance advisory service including financial due diligence, physical
asset verification and fair value assessment of the target
business.
16PKC Advisory
Case Studies (Contd…)
Banking operations policies and procedures for a
commercial bank
Our Client
Leading commercial bank based in Kuwait.
The Business Situation
The objective of the assignment was to undertake a
comprehensive review of existing policy and procedure
documents related to entire banking operations and subsequently
update of the same.
Our Role
PKC Advisory undertook a systematic review of existing
processes to identify the design and control gaps between the
documented policies and procedures vis-à-vis the best practices.
Subsequent to the gap assessment, detailed discussions with the
process owners, control owners and the senior management
were performed and adequate controls for the identified risks
were suggested.
On the basis of review and discussions, the policies and
procedures were updated with clearly stated roles and
responsibilities, departmental interfaces, timelines, and control
documents (Input/ Output) arising out of the activities.
The Value We Added
The exercise enabled the Bank to update the policy and
procedure documents by eliminating process redundancies,
incorporating new processes and consolidating policies and
procedures at department and unit level.
Our Client
Largest Oil and Gas company of Ras-Al-Khaimah.
The Business Situation
The Client was looking for streamlining its procurement operations
and in this context, the objective of the assignment was to undertake
the development of a comprehensive Standard Operating Procedure
(SOP) manual for its Contracts & Procurement function.
Our Role
We undertook detailed discussions with the Client to understand the
current procurement procedures being followed and identified gaps
in existing practices vis-à-vis the industry best practices. Based on
the understanding, we designed a procurement charter for
identifying suitable procurement routes to be taken basis the nature
and value of the procurement. We also suggested development of a
contract grid for easy identification of suitable terms and conditions
to be attached to the Purchase Orders/ contracts.
The Value We Added
The exercise allowed the Client to have a comprehensive and
scalable SOP manual for its Contracts & Procurement function,
which helped in standardizing and streamlining of the processes and
served as standard reference documents for its purchase
operations.
Design and Development of SOP Manual and templates for
a leading Oil & Gas Company
17PKC Advisory
Case Studies (Contd…)
Standard operating procedures manuals for the largest
distributor of ambient foods
Our Client
Largest distributor of ambient foods (part of a reputed diversified
group) in the Kingdom of Saudi Arabia.
The Business Situation
The objective of the assignment was to undertake development of
SOP manual documents for six (6) of the business functions,
namely, Finance & Accounts, Sales, Marketing, Supply Chain,
Human Resources, and Administration.
Our Role
PKC Advisory undertook detailed discussions with the Client to
obtain ‘As-Is’ process understanding, had internal brainstorming
sessions, conducted research on industry best practices, and
subsequently identified gaps in the existing processes vis-à-vis
the best practices.
Based on the consolidated learnings, PKC Advisory developed
comprehensive SOP manuals for the business functions with well
defined key activities, segregated roles & responsibilities,
quantified frequency & timelines, clearly specified documentation
requirements, and streamlined inter-departmental interfaces. PKC
Advisory also developed process maps for the functions providing
clear and concise process overview, simplified complex
procedures, and logically aligned activities.
The Value We Added
The exercise allowed the Client to have comprehensive SOP
manual documents for its business functions.
Development of standard operating procedure manuals for
a leading educational group
Our Client
Reputed educational group based in the UAE.
The Business Situation
The client was looking for streamlining its operations and in this
context, the objective of the assignment was to undertake
development of comprehensive standard operating procedures
(SOP) manuals for the Corporate Office and the K-12 Schools
operated by the client.
Our Role
Detailed discussions were undertaken with the Client to
understand procedures being followed and gaps were identified in
existing practices vis-à-vis the industry best practices.
Subsequently, PKC Advisory developed comprehensive SOP
Manuals with clearly defined roles and responsibilities for the
Budgeting, Finance & Accounts and Human Resource functions
at the Corporate level, and an SOP manual for the School
Operations covering critical areas such as Procurement, Canteen,
Housekeeping, Stores, Transportation, Facilities, Nursery and
Office Management.
The Value We Added
The exercise allowed the Client to have comprehensive and
scalable SOP manuals for its Corporate Office and School
Operations, which helped in standardizing and streamlining of the
processes and served as standard reference documents for
future schools.
18PKC Advisory
Case Studies (Contd…)
Development of organization structure, JDs, KPIs, key
departmental interfaces, and DoA framework for a real
estate development company
Our Client
One of the largest real estate development companies in the
MENA region.
The Business Situation
The Client was seeking assistance in getting its organization
structure aligned, preparing job descriptions for key positions and
designing Departmental KPIs and a Delegation of Authority (DoA)
framework. PKC Advisory was mandated to assist the company
management in this exercise.
Our Role
After assessing the organization structure requirements based on
the go-forward strategies, requirement analysis, assessment of
roles and responsibilities of the key personnel,
PKC Advisory came up with a suitable organization structure,
detailed job descriptions for key positions, departmental KPIs,
and a DoA Framework clearly defining segregation of duties and
roles and responsibilities for each given activity thereby
optimizing the overall organizational design and effectiveness.
The Value We Added
The exercise provided the client with a robust organisation
structure, Job Descriptions, departmental KPIs along with a
Delegation of Authority Framework which were all aligned to its
go-forward strategies.
Our Client
Largest insurance service provider based out of Kuwait.
The Business Situation
The Client assigned PKC Advisory the task of designing and
documenting the Standard Operating Procedures (SOP) manual for
its Reinsurance, Medical, Marine & Aviation, New Product
Development, Sales, Strategy & Project Management, Human
Resource, Procurement, Marketing, Finance & Accounts,
Information Technology and Legal Affairs functions.
Our Role
PKC Advisory undertook detailed discussions with the relevant
process owners at the corporate office to understand the procedures
of the operating functions, sales and support service functions.
Further, the team had internal brainstorming sessions, and
conducted secondary research for understanding the industry
leading practices. Based on the consolidated learnings, gaps
between existing practices vis-à-vis leading practices were identified
and discussed with all the relevant stakeholders. Finally, upon
agreement on future practices, PKC Advisory developed a
comprehensive SOP manuals with clearly defined roles and
responsibilities.
The Value We Added
The exercise allowed the Client to have comprehensive and
scalable SOP manuals for its operating, sales and support service
functions, which helped in standardizing and streamlining of the
processes and served as standard reference documents in future.
Development of standard operating procedure manual for
a leading Insurance service provider
Email : info@pkcadvisory.com Website : www.pkcadvisory.com