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STRATEGIC MANAGEMENT & BUSINESS POLICY11TH EDITION

THOMAS L. WHEELEN J. DAVID HUNGER

CHAPTER 10 Strategy Implementation: Staffing & Directing

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Staffing & Directing

Staffing –

Hiring new people with new skills; firing people w/ inappropriate skills; training existing employees to learn new skills

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Staffing & Directing

Staffing follows strategy –

–Training & Development•Higher productivity•Reduction in waste•Overall cost savings

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Staffing & Directing

Staffing follows strategy –

–Matching manager to strategy•Executive type•Dynamic industry expert•Analytical portfolio manager•Cautions profit planner

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Staffing & Directing

Staffing follows strategy –

–Matching manager to strategy•Turnaround specialist•Professional liquidator

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Staffing & Directing

Selection & Management Development –

–Executive Succession•Insiders•Outsiders

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Staffing & Directing

Selection & Management Development –

–Identifying Abilities and Potential•Performance appraisal system•Assessment centers•Job rotation

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Staffing & Directing

Problems in Retrenchment–

–Downsizing•Eliminate unnecessary work•Contract out work for cost savings•Plan for long-run efficiencies•Communicate reasons for action•Invest in remaining employees•Develop value-added jobs

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Staffing & Directing

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Staffing & Directing

Managing Corporate Culture–

–Assessing Strategy – Culture Compatibility•Compatible with current culture?•Cultural flexibility •Organizational change possible•Commitment to strategy implementation

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Staffing & Directing

Managing Diverse Cultures–

–Integration–Assimilation–Separation–Deculturation

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Staffing & Directing

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Action Plan Example

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Staffing & Directing

Management By Objectives –

–Establish objectives–Setting individual objectives–Action plan–Periodic performance review

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Staffing & Directing

Total Quality Management (TQM) –

–Less variable quality –Less variable response in processes–Greater flexibility–Lower cost

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Staffing & Directing

Total Quality Management (TQM) –

–Intense focus on customer satisfaction–Internal as well as external customers–Accurate measurement–continuous improvement–Trust and teamwork

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Staffing & Directing

International considerations in Leading –

–Power distance (PD)–Uncertainty avoidance (UA)–Individualism-collectivism (I-C)–Masculinity-femininity (M-F)–Long-term orientation (LT)