Post on 01-Feb-2018
1
54th Annual Convention & Exhibitors’ ShowcaseMay 2-6, 2009May 2-6, 2009JW Marriott Desert Springs Resort & SpaPalm Desert, CA
POWERFUL POWERFUL POSITIONINGPOSITIONING
FREEDistributor
Registration
(See page 2 for details)
2
In today’s uncertain world, it is important to maintain a position of strength, determination and resilience. Your customers need to know that you are going to provide essential material
handling solutions, not simply products. Your employees need to know that you are committed to their prosperity and that of the company. Your suppliers need to know that you are taking steps to continue to best represent their products.
MHEDA’s Annual Convention is designed to give you the tools to put you into a position of power and help you weather a challenging and ever changing economy.
Powerful Insights There are fi fteen presentations for you to choose from. The topics are what you asked for, including: customer service, understanding economic trends, sales, improving profi tability, negotiations, website optimization and much more.
Powerful NetworkingNow more than ever, networking is an important tool in keeping your business strong. Making the right connections with the right people will help you discover better ways to serve your customers. Attending MHEDA’s Convention gives you the opportunity to meet face-to-face with hundreds of your material handling industry peers.
Powerful Rejuvenation Of course, education and networking are important aspects of the convention….but so is enjoying local attractions so that you can return to the offi ce refreshed and rejuvenated. Enjoy the beauty of the desert with the excitement of discovering all that it has to off er.
We are looking forward to meeting you and experiencing four days of quality programming at Palm Desert’s beautiful JW Marriott Desert Springs Resort & Spa.
Duncan MurphyPresidentRiekes Equipment Company 2009 MHEDA President (Pictured: Duncan and Rozanne Murphy)
Greg Morrison Vice PresidentMorrison Industrial Equipment Company2009 Convention Chairman(Pictured: Greg and Barbara Morrison)
MHEDA’s 54th Annual Convention & Exhibitors’ Showcase
Powerful PositioningMay 2-6, 2009
JW Marriott Desert Springs Resort & SpaPalm Desert, CA
A Message from the ConventionA Message from the ConventionChairman & PresidentChairman & President
MHEDA is excited to off er you a FREE Registration for one person in your company who has NEVER been to convention
(with one paid registration). One FREE Distributor registration per company.•
Limited to the fi rst 50 distributors who respond to this off er.•
A way to expose one of your employees to MHEDA. •
Your company must be a MHEDA Distributor Member to redeem this off er.•
Questions about this off er? Call us at 847-680-3500.•
MHp
(
•
FREEDistributor
Registration
2009 Convention2009 ConventionScheduleScheduleSATURDAY, MAY 28:00 a.m. – 4:00 p.m. Registration
8:00 a.m. – 4:00 p.m. Internet Lounge
8:00 a.m. – 4:00 p.m. MHEDA-NET Lounge
9:00 a.m. – 12:00 p.m. Adventure Jeep Tour at the San Andreas Fault
SUNDAY, MAY 37:00 a.m. – 1:00 p.m. Golf Tournament at
The Palm Course, JW Marriott
8:00 a.m. – 4:00 p.m. Registration
8:00 a.m. – 4:00 p.m. Internet Lounge
8:00 a.m. – 4:00 p.m. MHEDA-NET Lounge
8:30 a.m. – 12:30 p.m. Palm Springs Aerial Tram Tour
9:00 a.m. – 4:00 p.m. Exhibitors Set-Up
4:30 p.m. – 5:00 p.m. Newcomers Orientation
5:15 p.m. – 5:45 p.m. Welcome Meeting
6:00 p.m. – 10:00 p.m. Opening Party at the Palm Springs Air Museum
MONDAY, MAY 46:30 a.m. – 8:00 a.m. Breakfast
7:00 a.m. – 4:00 p.m. Registration
7:00 a.m. – 4:00 p.m. Internet Lounge
7:00 a.m. – 4:00 p.m. MHEDA-NET Lounge
8:00 a.m. – 9:15 a.m. General Session: Customer Loyalty
9:30 a.m. – 12:30 p.m. Exhibitors’ Showcase
10:30 a.m. - 1:30 p.m. Spouse Activity: Tee & Tea
12:30 p.m. – 1:15 p.m. Networking Luncheon
1:15 p.m. – 2:15 p.m. General Session: Economic Trends
2:45 p.m. – 4:00 p.m. Networking Roundtables
4:00 p.m. – 5:00 p.m. Exhibitors Showcase Happy Hour
5:00 p.m. – 7:00 p.m. Exhibitors’ Tear Down
TUESDAY, MAY 56:30 a.m. – 8:00 a.m. Breakfast
7:00 a.m. – 3:30 p.m. Registration
7:00 a.m. – 3:30 p.m. Internet Lounge
7:00 a.m. – 3:30 p.m. MHEDA-NET Lounge
TUESDAY (continued)8:00 a.m. – 9:15 a.m. General Session:
Professional Relationships
9:30 a.m. – 1:00 p.m. Spouse Activity: Tour of the Living Desert
9:30 a.m. – 11:00 a.m. Educational Workshops
• Profi tability – Basic
• Credit & Collections – Part I
• Negotiations
• Sales Success
11:15 a.m. – 12:45 p.m. Educational Workshops
• Pricing Optimization
• Credit & Collections – Part II
• Relationships
• Customer Service
12:45 p.m. – 1:45 p.m. Networking Luncheon
1:45 p.m. – 3:15 p.m. Educational Workshops
• Profi tability – Advanced
• Solution Selling
• Sales Success
• Website Optimization
3:30 p.m. – 4:30 p.m. Closing Session: Inside the White House and Hollywood
7:00 p.m. – 11:00 p.m. Closing Party: Casino Night
WEDNESDAY, MAY 68:00 a.m. – 10:00 a.m. Farewell Breakfast
A Message from the ConventionChairman & President
3
4
What Will You Gain byWhat Will You Gain by Attending the Convention?
Powerful Insights The heart of the MHEDA Convention is its strong programming. We bring together the best speakers to address the most critical issues impacting the health of your organization. By attending the convention, you have the opportunity to sit front row and uncover powerful insights on the following topics:
MORE
DETAILSon pages 5-7
MORE
DETAILSon pages 8-9
MORE
DETAILS
on pages 10-11
Economic Trends• Customer Loyalty• Profi tability• Credit & Collections• Negotiations• Pricing Optimization •
Relationships• Customer Service• Selling• Professional • RelationshipsWebsite Optimization•
Powerful NetworkingThe old cliché, “It’s not what you know, it’s who you know,” has never been more true than it is today. People want to do business with those they know, like and trust. Attending the convention gives you face-to-face time with other material handling professionals that will help you get the job done. Although networking takes place in every corner of the convention, the following events are designed for optimal interactions:
Exhibitors’ Showcase• Networking Roundtables• Palm Springs Air Museum Opening Party• Casino Night Closing Party •
Powerful Rejuvenation You work hard, so you deserve to play hard. MHEDA has planned a variety of unique tours and activities for you:
Golf Tournament • Adventure Jeep Tour at the San Andreas Fault• Palm Springs Aerial Tram• Tee & Tea • The Living Desert•
IMPORTANT DEADLINE DATESExhibitors: Product Guide Text Due January 20Early Bird Discount February 2Hotel Reservations March 23Convention Registration March 23Registration Cancellation April 3
5
Powerful Insights:Powerful Insights:General SessionsGeneral SessionsHow often do you take a step back and look at the big picture? MHEDA’s General Sessions help you to get a big picture of what really matters in business and in life.
Customer Loyalty Ordinary customer service doesn’t work in a Post 911 economy. It’s Customer Empathy™—the art of understanding the customer’s emotional state before, during, and after the transaction that will ensure long term growth and loyalty. In this program, you’ll learn exactly how to implement Customer Empathy™ as well as the top changes you need to make to win your customer’s long term loyalty.
Presented by Ross Shafer, author and motivational speaker on Monday, May 4th from 8:00 a.m. – 9:15 a.m.
Economic Trends At the 2008 MHEDA Convention, speaker Brian Beaulieu provided an economic forecast for convention attendees. In 2009, Brian’s twin brother Alan Beaulieu will provide economic information with a practical application to current and future business plans. This is your opportunity to hear specifi c forecasts and management objectives so you can plan and prosper through the ups and downs of every phase of the business cycle.
Presented by Alan Beaulieu, Economist for the Institute for Trend Research, on Monday, May 4th from 1:15 p.m. – 2:15 p.m.
Professional RelationshipsRelationship Economics isn’t about networking, it’s about learning how to invest in people for an extraordinary return. It’s about exchanging Relationship Currency®, accumulating Reputation Capital® and building your Professional Net Worth®. It’s about learning the art and science of relationships. The results from implementing these methodologies provide the participant with changed behavioral skills in seeking contacts aggressively, fi nding ways to help others and capitalizing on diverse relationships.
Presented by David Nour, Founder of Relationship Economics, on Tuesday, May 5th from 8:00 a.m. – 9:15 a.m.
Inside the White House and HollywoodSteve Ford will share the tools of his own success in Hollywood as an accomplished actor, and those of his parents, former President Gerald Ford & Betty Ford. Steve’s presentation will focus on such issues as leadership, overcoming adversity, the value of a strong family unit, living with values and character, setting and juggling priorities, and making the right choices in life.
Presented by Steve Ford, professional actor and motivational speaker, on Tuesday, May 5th from 3:30 p.m. – 4:30 p.m.
6
Powerful Insights:Powerful Insights:Educational WorkshopsEducational Workshops
Profi tability BASIC: Using results from MHEDA’s Distributor Performance Benchmarking Report, this session will walk you through every fi nancial aspect of your business, including sales, gross margin, expenses, inventory and accounts receivable. In each area you will be given specifi c targets and a road map for reaching those targets. The program emphasizes two essential concepts: “Planning Profi ts First” and “Setting Profi t Priorities.”
Presented by Dr. Al BatesChairman and President of Profi t Planning Group
ADVANCED: Too often ideas about improving results are based on vignettes, war stories or urban myths. The emphasis here will be to identify what really works and what doesn’t. The intent is to help participants develop a plan that will result in high-profi t performance in a three- to fi ve-year time frame.
Presented by Dr. Al BatesChairman and President of Profi t Planning Group
Sales SuccessLearn the four keys to sales success: 1) How to build the “Perfect Seller.” 2) What can managers do to make their Sellers more eff ective? 3) How to make eff ective cold-calls. 4) Ways to leverage existing accounts.
Presented by David RubinsteinSales Trainer, Sell Like Hell Sales System
MHEDA’s Convention workshops are designed to provide you with the tools for operating your business. Workshops are interactive and in-tune to what is happening in material handling businesses today.
and P
Workshop
Scheduleon page 7
7
Credit & CollectionsTHE PROFIT SYSTEM OF B2B CREDIT MANAGEMENT developed and copyrighted by Abe WalkingBear Sanchez is a unique and well-proven set of methodologies recognized as the most signifi cant revolution in Business to Business Credit Management in the last 50 years. This program takes you through the entire process from credit sales initiation to A/R asset monitoring and management.
Presented by Abe WalkingBear Sanchez President of www.abewalkingbear.com
Negotiations This session will address the components of the negotiation process, and how that process is used in a multitude of situations. Primary focus will be on the “supplier – customer” relationship, but emphasis will be placed on linking the concepts to other situations such as operating relationships between superiors and subordinates and personal situations.
Presented by Dr. Lloyd RhinehartProfessor at the University of Tennessee
Pricing OptimizationEven though most distributors understand external drivers of pricing such as competition and market structure, understanding and implementing a holistic approach to pricing has always been diffi cult. This workshop will address practical methods to set and manage prices using existing information in order to maximize profi tability.
Presented by Dr. Barry LawrenceDirector of the Industrial Distribution Program, Texas A&M University
Website OptimizationThis session will focus on website optimization including analysis and recommendations for participants to optimize their own websites.
Presented by Mark JuelichExecutive Director of American Warehouse Systems
RelationshipsThis workshop will delight you as it takes a more in-depth look at global best practices in intentional, strategic and thus quantifi able business relationships.
Presented by David NourFounder of Relationship Economics
Customer ServiceBetween the challenges of escalating competition and demanding customers, if you don’t excel in every aspect of the customer experience, they will take their buying power elsewhere. Gain valuable insight and share ideas from organizations known for outstanding sales and service cultures.
Presented by Christine CorelliPresident of Christine Corelli and Associates
Solution SellingThis session will take participants through a tutorial on how to apply the tools of Six Sigma quality to better serve customers and get away from price-based relationships and enter into the “fl at world” of robust solution selling—solving both customer and internal problems along the way.
Presented by Mike Ensby, DirectorEngineering and Global Operations Management, Clarkson University
9:30 a.m. - 11:00 a.m.Profi tability – Basic • Sales Success• Credit & Collections- Part I• Negotiations•
11:15 a.m. - 12:45 p.m. Pricing Optimization • Credit & Collections - Part II• Relationships• Customer Service•
1:45 p.m. - 3:15 p.m.Profi tability - Advanced• Solution Selling • Sales Success (repeated)• Website Optimization•
Workshop Schedule: Tuesday, May 5th
Register Online at www.mheda.org.
8
Networking Roundtables On Monday, May 4th from 2:45 p.m. – 4:00 p.m. MHEDA will have over 40 networking roundtables set up for you to choose from. This is your opportunity to sit down and uncover issues such as manufacturer-distributor relationships, sales compensation, eff ective marketing methods, technology and more with nine other individuals at your table. A list of discussion topics will be provided, along with a table facilitator. You will have over an hour of uninterrupted time to discuss challenges and opportunities that matter most to you, and learn how others in the industry are handling these same issues.
The Networking Roundtables are sponsored by MHEDA-NET, which is a free networking program available only to MHEDA Members. To learn more, visit www.mheda.org and click on “Networking.”
Convention Opening & Closing PartiesThe Opening and Closing Parties at Convention bring together all convention attendees and their spouses. The mood is festive and conducive to getting to know other material handling professionals in a social and relaxed setting.
PALM SPRINGS AIR MUSEUM
The Palm Springs Air Museum exhibits, educates and eternalizes the role of the World War II combat aircraft and the role the pilots and American citizens had in achieving this great victory. In addition to fl ying aircrafts, related artifacts, artwork, and library sources are used to perpetuate American history. Just as the memories of this pivotal time in our nation’s history live on, you will long remember this uplifting night of nostalgia and pride. Includes dinner. Sunday, May 3, 6:00 p.m. – 10:00 p.m.
CASINO NIGHT AT THE MARRIOTT
Enjoy a casino night to celebrate the last night of convention. The evening will start with a reception, followed by an elegant meal, live band, dancing and of course casino fun. Prizes for the night will include a variety of hotel gift certifi cates, dining and more! Winner must be present to collect prizes. Tuesday, May 5, 7:00 p.m. -11:00 p.m.
Where can you go to meet with hundreds of your material handling peers under one roof? MHEDA’s Convention provides endless networking opportunities.
Powerful Networking:Powerful Networking:Roundtables, Parties Roundtables, Parties and Showcaseand Showcase
9
Monday, May 4th from 9:30 a.m. to 12:30 p.m.
MHEDA’s Annual Exhibitors’ Showcase is a tabletop showcase of the material handling industry’s best companies. The showcase provides suppliers with the opportunity to network with distributors across the globe that have the buying power and interest unparalleled to your average trade show attendee.
Showcase Happy HourThe doors of the Exhibitors’ Showcase will open once again from 4:00 p.m. - 5:00 p.m. giving you another hour to network, learn about the latest products and services and share a toast with your new business partners. During the Happy Hour enjoy refreshments, prize drawings, music and more. Spouses are also invited to this event.
Exhibitor List*
Exhibitors’ ShowcaseExhibitors’ Showcase
Activant SolutionsAtlas Lift TruckAutoquip CorporationAWP Industries, Inc.Battery Filling SystemsBEB Fleet SourceBeumerBeyond Products, Inc.Bluff ManufacturingBorroughs CorporationCalco Lift Guard/EPIC Carer SNCCBH TechnologyColumbia ParCar Corp.Continental TireCrown BatteryDe Lage Landen Financial ServicesDecker Forklifts Dematic CorpDIS CorporationDoosan Infracore AmericaDouglas Battery Eagle PneumaticEast Penn/DekaEdgerton Corp eliftruck.comEnerSysEnlighten.Net, Inc.Equipment Data AssociatesEquipSoftETEC Minit ChargeFairview InsuranceFlight Systems Industrial ProductsFlow-Rite ControlsGNB Ind Power div Exide
Technologies
GPX International TireHamilton Caster Handle-It, Inc.HawkerHeli AmericasI.D. Systems, Inc.InCordITC, Inc.J & D AssociatesJ&L Wire Cloth LLCKonstantLandoll Corp.Leggett & Platt Storage ProductsLester ElectricalMallard Mfg.Metzgar ConveyorsModern Equipment Company, Inc.Morse Mfg CompanyNarrow Aisle Nashville WirePalamatic Handling Systems Inc.PosiChargePresto Lifts PricewaterhouseCoopers E-LKE
ServicesProducts For IndustryQuick CableRapid RackRepublic Storage Systems Ridg-U-Rak, Inc.RightlineRMI Corp.Scott IndustriesSoftbase Development Inc.Solideal USA IncSpaceRak div of Tarpon IndustriesSteel King IndustriesStellana US
Superior Tire & Rubber Corp.Systems Automated Systems Material Handling CoTennsco CorpTGW-ERMANCO INC.The Kennedy GroupThombert, IncTrelleborg Wheel Systems
AmericasUnarco Material HandlingUNEX Mfg WennSoftWesley InternationalWest Point Rack, Inc.Western Pacifi c StorageWildeckWirecrafters LLCZurich
* as of October 30, 2008
10
JW Marriott Desert SpringsResort & SpaRejuvenate in the stylish elegance of this California desert premier resort. If you love fi ne dining, memorable night-life, luxurious pools, and even a hot sushi bar, this hotel is just for you!
$246 Single/Double, call before March 23, 2009
Please note, this rate is good until March 23 or until room block is sold out.
PH: 888-538-9459 or 800-228-929074855 Country Club DrivePalm Desert, CA 92260
About Palm DesertSparkling pools, championship golf courses, and stunning attractions await. Surrounded by three magnifi cent mountain ranges, Palm Desert is sheltered from coastal air pollution and inclement weather. With 350 days of sunshine a year, there is seldom reason to postpone outdoor fun. For more details, visit www.palm-desert.org.
Travel DISCOUNTS
American Airlines: Save 5% on your air travel. This discount is good for the following airports: Palm Springs (PSP), LA/Ontario (ONT), Los Angeles (LAX), John Wayne Orange County (SNA) and Burbank Airport (BUR). To make reservations between April 25 – May 13, 2009, call 1-800-433-1790 and refer to MHEDA’s authorization number: A7449AJ.
Avis Rent-A-Car: Save on your car rental. To make individual reservations, call 800-331-1600 and give the agent the code: AWD# D087994. Or go to www.avis.com and enter this number in the AWD# fi eld.
AIRPORTS
11 Miles—Palm Springs (PSP)78 Miles— LA/Ontario International
Airport (ONT)130 Miles—Los Angeles (LAX)
Powerful Rejuvenation:Powerful Rejuvenation:Hotel & TravelHotel & Travel Get away from it all at the JW Marriott Desert Springs Resort & Spa. Enjoy breathtaking mountain views, onsite golf courses, relaxing spa and so much more.
11
OptionalOptionalActivitiesActivitiesAdventure Jeep Tour at the San Andreas Fault You will be entertained and enthralled as your expert Naturalist Guide brings the desert and its geology to life. Steep canyons will dwarf you as we wind through the terrain created by the awesome power of the San Andreas Fault. Learn how tectonic forces created the slanted, vertical and wave-like structures that have been described as the most tortured landscape on earth. Note: children under 6 are not permitted. Saturday, May 2—9:00am - 12:00pm$130 per person
Golf Tournament - The Palm Course, JW Marriott The Palm Course at Desert Springs Golf Club, is an 18 hole championship golf course set among towering mountains and sprawling lakes designed by highly acclaimed architect Ted Robinson, who is called the “King of Waterscapes.” True to his signature style, the course off er golfers beautifully landscaped waterways and rolling fairways to challenge their skills, with exceptional views of the Santa Rosa Mountains in the distance. Sunday, May 3—7:00am - 1:00pm$195 per person
Palm Springs Aerial Tram The Palm Springs Aerial Tramway is the largest double reversible tramway in the world. Marvel at amazing desert views as you ascend 8,516 feet to the top of Mt. San Jacinto. Once atop the mountain, you will enjoy a guided walk. Note: approximately 40 minutes from hotel. Sunday, May 3—8:30am - 12:30pm$85 per person
Tee & Tea on the Greens at Desert Springs SPOUSE ACTIVITY
A fun, interactive Tee & Tea party, on property at the JW Marriott, Palm Desert. Created to provide golfers of all ages and abilities an enjoyable and unique golf experience, the 18-hole championship putting course is the perfect solution. The nation’s fi rst all natural turf putting course combines all aspects of a full length course: sand bunkers, water hazards, strategically placed trees, and rolling “fairways” all played with just one club, the putter. Following golf, you can sit back, relax, and sip your tea while enjoying delicious tea time treats. Monday, May 4—10:30am - 1:30pm$85 per person
Tour of the Living Desert SPOUSE ACTIVITY
The desert’s many facets will be explored in this fascinating caravan journey at the Living Desert Wildlife and Botanical Park. Upon arrival you will enjoy the “Wildlife Wonders” show in the Living Desert’s covered amphitheater. A visit through the 26,000 square foot state-of-the-art Eagle Canyon exhibit includes encounters with golden eagles, mountain lions, foxes, javelina and more. A stop not to be missed is The Giraff e Exhibit where you will enjoy hand feeding the graceful giraff es. Tuesday, May 5—9:30am - 1:00pm $75 per person
12
Dr. Al BatesDr. Albert D. Bates, Chairman and President, is the founder of the Profi t Planning Group, a research and executive education fi rm headquartered in Boulder, Colorado. He makes approximately 100 presentations each year on topics such as Improving the Bottom Line and Pricing for Profi t. Profi t Planning Group creates MHEDA’s industry benchmarking reports.
Alan BeaulieuTrend researcher and economist Alan Beaulieu has been with the Institute for Trend Research since 1990. He has been consulting and advising companies throughout the US, Europe, and Japan on how to plan for and prosper through the business cycle. Mr. Beaulieu has been providing workshops and economic analysis seminars across the US to thousands of business owners and executives for the last 15 years.
Christine CorelliAuthor, consultant and facilitator Christine Corelli is best known as the author of the popular book, Wake Up and Smell the Competition, and The ART of Infl uencing Customers to BUY from YOU. Corelli has a no-nonsense, cut-to-the-chase approach to public speaking and management consulting. She has been a featured guest on numerous radio and TV interviews, and has been published in a multitude of business journals and trade publications.
Mike EnsbyMike Ensby has been an instructor at Clarkson University since retiring from the Air Force in 1997. He holds masters degrees in Procurement and Acquisition Management and Engineering and Manufacturing Management and is a certifi ed Project Management Professional through PMI. Since 2006, he has been MHEDA’s faculty representative to MHIA’s College Industry Council on Material Handling Education (CICMHE), supporting project management initiatives.
Steve FordOn August 9, 1974 Gerald R. Ford assumed the reins of the presidency following the resignation of Richard Nixon. Suddenly, Steve Ford was thrust into the role of “First Son.” Steve’s unique perspective on life as the President’s son encompasses a broad range of fascinating subjects: being 18 years old and having 10 Secret Service agents; his father’s pardon of President Nixon to help put an end to the infamous Watergate aff air; his mother’s bouts with alcoholism and breast cancer. Today, Steve is an accomplished TV and movie actor.
Mark JuelichMark Juelich is the Executive Director of American Warehouse Systems, a material handling systems integrator specializing in federal government storage and distribution facilities. Juelich began marketing his company through the internet in 1996 when the idea of search engine optimization and search engine marketing (SEO/SEM) was still fairly young. His 12 year history with internet marketing has helped guide American Warehouse Systems to become a leader in the material handling industry.
Meet theMeet the SpeakersSpeakers
13
Meet theMeet the SpeakersSpeakers
Barry LawrenceDr. Barry Lawrence is the Program Director of the Industrial Distribution Program, the Director of the Thomas and Joan Read Center for Distribution Research and Education, the Director of the Supply Chain Systems Laboratory, and an Associate Professor at Texas A&M University. His teaching activities surround classes in Lean Distribution, Supply Chain Management, and Optimizing Profi tability.
David Nour David Nour is a social networking strategist and considered by many as one of the foremost thought leaders on the quantifi able value of business relationships. In a global economy where we are becoming increasingly disconnected, David makes powerful arguments for concepts such as Relationship Currency™. David is the author of Relationship Economics (Wiley, 2008), a senior management advisor, and a featured speaker for corporate, association and academic forums.
Lloyd RinehartLloyd M. Rinehart is an Associate Professor of Marketing and Logistics in the College of Business Administration at The University of Tennessee, Knoxville. Over the past 20 years he has taught inter-organizational management concepts, logistics and transportation operations, and transaction and relationship negotiation processes. He has helped numerous fi rms improve their negotiation positioning with suppliers and customers in a variety of industries.
David Rubinstein David Rubinstein is a graduate of the University of Maryland. After teaching in the Baltimore City Public School System, David began his sales career in 1975 selling season tickets for the Baltimore Orioles. “Sell Like Hell Sales System,” a sales training company, was established in 1996. Since then more than 24,000 sellers in a myriad of industries have partaken of SLH.
Abe WalkingBear SanchezAbe WalkingBear Sanchez is founder and President of A/R Management Group, Inc. and co-founder of the Profi t InnerCircle, LLC. Since entering the training and consulting fi eld in 1982, he has revolutionized the way that business managers think. During his career he has worked with many companies across industry lines, has taught in universities, and has written hundreds of business articles.
Ross ShaferAs his friend Jay Leno put it, “Finally a motivational speaker, without the speech!” Surprising, but true, Ross is also a published author. He practically invented the genre of comedy cookbooks with Cook Like A Stud, featuring 38 recipes men can prepare in the garage using their own power tools. He also wrote Nobody Moved Your Cheese! – How to Ignore the Experts and Trust Your Gut and his latest book, The Customer Shouts Back – 10 Things You Must Know If You Want Their Lifetime Loyalty.
Questions? Call MHEDA at (847) 680-3500
14
Reg
istr
atio
nR
egis
trat
ion
Fees
& C
odes
Fees
& C
odes
Pow
erfu
l Off e
r for
MH
EDA
Dis
trib
utor
Mem
bers
MH
EDA
is e
xcite
d to
off e
r you
a
FREE
Dis
trib
utor
Reg
istr
atio
n fo
r on
e pe
rson
in y
our c
ompa
ny w
ho h
as
NEV
ER b
een
to c
onve
ntio
n (w
ith o
ne
paid
regi
stra
tion)
.
One
FRE
E D
istr
ibut
or re
gist
ratio
n pe
r com
pany
•
Lim
ited
to th
e fi r
st 5
0 di
strib
utor
s w
ho re
spon
d •
to th
is o
ff er
A w
ay to
exp
ose
one
of y
our e
mpl
oyee
s to
MH
EDA
. •
Your
com
pany
mus
t be
a M
HED
A D
istr
ibut
or
• M
embe
r to
rede
em th
is o
ff er.
Que
stio
ns a
bout
this
off e
r? C
all u
s at
847
-680
-350
0.•
Regi
stra
tion
Code
sCo
de
Regi
stra
tion
Type
s Re
gist
ratio
n Fe
esA
. Ea
rly B
ird
Mem
ber
Reg
istr
atio
n (b
y Fe
b. 2
nd)
$995
B.
Mem
ber
Reg
istr
atio
n (a
fter
Feb
. 2nd
) $1
195
C.
Non
-Mem
ber
Reg
istr
atio
n $1
695
D.
2nd
Pers
on in
Boo
th in
the
Ex
hibi
tors
’ Sho
wca
se
$495
E.
FREE
Dis
trib
utor
Reg
istr
atio
n (f
or p
erso
n w
ho h
as n
ever
bee
n to
con
v)
FREE
F.
Early
Bir
d Sp
ouse
Reg
istr
atio
n
(by
Feb.
2nd
) $6
25
G.
Spou
se R
egis
trat
ion
Fee
(a
fter
Feb
. 2nd
) $6
95
Opt
iona
l Act
iviti
es &
Fee
s1.
A
dven
ture
Jeep
Tou
r $1
30
2.
Gol
f Tou
rnam
ent
$195
3.
Aer
ial T
ram
$8
5
4.
Spou
ses:
Tee
& T
ea
$85
5.
Spou
ses:
Liv
ing
Des
ert
$75
QU
ESTI
ON
S?
Call
the
MH
EDA
offi
ce a
t •
(847
) 68
0-35
00
Emai
l con
nect
@m
heda
.org
• Vi
sit w
ww
.mhe
da.o
rg•
Mem
ber R
egis
trat
ion
$995
per
per
son
by F
ebru
ary
2$1
195
per p
erso
n af
ter F
ebru
ary
2
Incl
udes
: Four
Gen
eral
Ses
sion
s•
Educ
atio
nal W
orks
hops
• A
dmitt
ance
to th
e •
Exhi
bito
rs’ S
how
case
&
Hap
py H
our
Rec
eptio
nA
ll pl
anne
d m
eal f
unct
ions
•
and
brea
ks, i
nclu
ding
(3)
B
reak
fast
s, (
2) L
unch
eons
, (2
) D
inne
rs (
Ope
ning
and
C
losi
ng P
artie
s)
Non
-Mem
ber R
egis
trat
ion
$1,6
95 p
er p
erso
n
• In
clud
es a
ll fu
nctio
ns li
sted
un
der
Mem
ber
Reg
istr
atio
n
Spou
se R
egis
trat
ion*
$6
25 p
er p
erso
n by
Feb
ruar
y 2
$695
per
per
son
afte
r Feb
ruar
y 2
Incl
udes
: Adm
ittan
ce to
Mon
day
and
• Tu
esda
y G
ener
al S
essi
ons
Adm
ittan
ce to
the
• Ex
hibi
tors
’ Sho
wca
se &
H
appy
Hou
r R
ecep
tion
(3)
Bre
akfa
sts,
(2)
Din
ners
•
(Ope
ning
& C
losi
ng P
artie
s)*
Doe
s no
t inc
lude
Spo
uses
’ Opt
iona
l Tou
rs
on M
onda
y &
Tue
sday
2nd P
erso
n in
Boo
th a
t Exh
ibito
rs’ S
how
case
$495
per
per
son
Incl
udes
: Adm
ittan
ce to
Sun
day’
s M
embe
rshi
p W
elco
me
• M
eetin
g &
Ope
ning
Par
ty
Adm
ittan
ce to
all
Mon
day,
May
4•
th p
rogr
ams
and
Exhi
bito
rs’ S
how
case
In
clud
es M
onda
y B
reak
fast
, Lun
ch, R
efre
shm
ent
• B
reak
s an
d H
appy
Hou
r R
ecep
tion
This
spe
cial
off e
r is
limite
d to
one
per
son
per b
ooth
.• *
Not
e, in
ord
er to
qua
lify
for t
his
regi
strat
ion
disc
ount
, you
r com
pany
m
ust h
ave
a bo
oth
in th
e Ex
hibi
tors’
Sho
wca
se a
nd o
ne p
erso
n fro
m y
our
com
pany
mus
t be
regi
ster
ed a
s a
full
Mem
ber.
Canc
ella
tion
Polic
ies
REG
ISTR
ATIO
N F
EE
(Mem
ber,
Non
-Mem
ber,
Spou
se, 2
nd P
erso
n in
boo
th a
t Ex
hibi
tors
’ Sho
wca
se)
The
full
amou
nt w
ill b
e re
fund
ed if
you
can
cel n
o la
ter
than
Fr
iday
, Apr
il 3,
200
9. C
ance
llatio
ns r
ecei
ved
afte
r th
at d
ate
but b
efor
e th
e st
art o
f the
con
vent
ion,
will
be
char
ged
a $2
00 a
dmin
istr
atio
n fe
e pe
r pe
rson
. No
refu
nds
will
be
give
n fo
r “n
o sh
ows.
”
EXH
IBIT
OR
S’ S
HO
WC
ASE
Th
ere
is a
$50
0 no
n-re
fund
able
per
boo
th d
epos
it. If
you
ca
ncel
you
r bo
oth
afte
r A
pril
3, 2
009
you
will
be
char
ged
the
full
boot
h fe
e.
TOU
RS
AN
D G
OLF
TO
UR
NA
MEN
TTh
e fu
ll am
ount
will
be
refu
nded
if y
ou c
ance
l no
late
r tha
n Fr
iday
, Apr
il 3,
200
9. N
O R
EFU
ND
S fo
r tou
r(s)
or g
olf
tour
nam
ent c
ance
llatio
ns a
fter t
his
date
or d
urin
g Co
nven
tion.
Yo
u w
ill b
e re
spon
sibl
e fo
r the
full
tour
or g
olf f
ee.
P M FR one
NEV
ER
i
n
FREE
Dis
trib
utor
Regi
stra
tion
14
Regi
stra
tion
Form
Pow
erfu
l Pos
ition
ing
By
regi
ster
ing
for t
he 2
009
Conv
entio
n, M
HED
A h
as th
e rig
ht to
use
yo
ur p
hoto
for f
utur
e pr
omot
iona
l mat
eria
l. If
you
have
a d
isab
ility
, re
quire
spe
cial
acc
omm
odat
ions
or h
ave
diet
ary
rest
rictio
ns, p
leas
e ca
ll 84
7-68
0-35
00. W
e w
ill d
o ou
r bes
t to
acco
mm
odat
e yo
u.
Com
pany
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
❑ D
istr
ibut
or
❑
Sup
plie
r/A
ssoc
iate
❑ F
acto
ry O
wne
d B
ranc
h/M
anuf
actu
rer’s
Rep
❑ N
on-M
embe
r
Add
ress
___
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
City
___
____
____
____
____
____
____
____
____
____
____
____
____
_St
ate
____
____
___
Zip
____
____
____
____
___
Phon
e _
____
____
____
____
____
____
____
____
____
____
____
____
_Fa
x ___
____
____
____
____
____
____
____
____
Paym
ent I
nfor
mat
ion
Cred
it Ca
rd:
❑
Visa
❑
Mas
terC
ard
❑
Am
eric
an E
xpre
ss ❑
D
isco
ver
Num
ber _
____
____
____
____
____
____
____
____
____
____
____
____
____
____
Exp.
Dat
e __
____
____
____
____
___
Card
Hol
der’
s N
ame
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
Sign
atur
e ___
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
Add
ress
this
Car
d is
Bill
ed T
o __
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
Firs
t Tim
e Re
gist
ratio
n To
tal
Regi
stra
nt/E
-mai
l A
tten
dee?
Y/N
Co
des
Am
ount
Exam
ple:
___
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
_ __
____
___
____
____
_ __
____
___
Reg
istr
ant #
1: _
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
____
____
_ __
____
___
____
____
_
Reg
istr
ant #
1 E-
Mai
l: __
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
Add
ress
s (i
f diff
eren
t tha
n ab
ove)
: ___
____
____
____
____
____
____
____
____
____
____
____
____
____
_
Spou
se #
1: _
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
____
____
_ __
____
___
____
____
_
Reg
istr
ant #
2: _
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
____
____
_ __
____
___
____
____
_
Reg
istr
ant #
2 E-
Mai
l: __
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
Add
ress
s (i
f diff
eren
t tha
n ab
ove)
: ___
____
____
____
____
____
____
____
____
____
____
____
____
____
_
Spou
se #
2: _
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
____
____
_ __
____
___
____
____
_
John
Smith
JSm
ith@
xyz.
com
YA
,1,3
$1,2
10
Regi
stra
tion
Tota
l
Que
stio
ns?
Call
MH
EDA
at (
847)
680
-350
0
Com
plet
e th
e re
gist
ratio
n fo
rm a
nd re
turn
to M
HED
A w
ith
your
regi
stra
tion
fee
by M
onda
y, M
arch
23,
200
9.
Paym
ent m
ust b
e re
ceiv
ed b
y M
HED
A in
ord
er fo
r you
r Co
nven
tion,
Tou
r(s)
, Gol
f Tou
rnam
ent r
egis
trat
ions
to b
e pr
oces
sed.
Regi
ster
Onl
ine:
ww
w.m
heda
.org
|
Fax
: (84
7) 3
62-6
989
Mai
l: 20
1 U
.S. H
ighw
ay 4
5, V
erno
n H
ills,
IL 6
0061
-239
8
Offi
ce u
se o
nly
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
_
Refe
rred
by
(if a
pplic
able
)
May
2 –
6, 2
009
JW M
arrio
tt D
eser
t Spr
ings
, Pal
m D
eser
t, C
A
1515
201
U.S
. Hig
hway
45
Vern
on H
ills,
IL 6
0061
-239
8
Gol
dGol
d
Casc
ade
Corp
.D
ata
Key
Com
mun
icat
ions
Dek
a/Ea
st P
enn
Mfg
r Co
., In
c.
Ener
Sys
Fede
rate
d In
sura
nce
Gro
upH
ytro
l Con
veyo
r Co
.J &
D A
ssoc
iate
sJu
nghe
inri
ch L
ift T
ruck
Cor
p.Ko
nsta
ntSy
stem
s M
ater
ial H
andl
ing
(SM
H)
Trel
lebo
rg W
heel
Sys
tem
s A
mer
icas
Ya
le M
ater
ials
Han
dlin
g
Pla
tinu
mPla
tinu
m
Bol
zoni
-Aur
amo
Calc
o Li
ft G
uard
/EPI
CED
A
FKI L
ogis
tex
J & L
Wir
e C
loth
Nar
row
Isle
Wes
t Poi
nt R
ack
Yello
w T
rans
port
atio
nZ
uric
h
As
of N
ovem
ber 7
, 200
8
Sil
ver
Sil
ver
Bro
nze
Bro
nze
Tha
nk Y
ou
Tha
nk Y
ou
20
09
Con
vent
ion
20
09
Con
vent
ion
Spo
nsor
s!Spo
nsor
s!Co
ntac
t Kat
hy C
otte
r at
(63
0) 9
15-8
405
for
info
rmat
ion
on s
pons
orsh
ips.