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Chapter 15 Human Resources Management

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Why It’s ImportantWhy It’s Important

To get the most out of its workforce, a business has to find the right employees, properly train them, and evaluate their performances.

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Employees: The Key to Success Employees: The Key to Success A business’s human resource is the people who work for it.

These employees provide the skills, knowledge, labor, and experience needed to make a business productive.

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Finding Employees Finding Employees Human resources management is the process of finding, selecting, training, and evaluating employees.

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Job Description Job Description A job description is a detailed outline of the duties, qualifications, and conditions required to do a specific job.

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Figure15.1 WANT AD

This job description lists the duties and responsibilities of a records assistant.

What qualifications must a person have for this position?

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Job Description Job Description Compensation is how much the job pays and the benefits offered.

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Employee Benefits Employee Benefits You might evaluate a job opportunity based on the benefits package.

Pay attention to the health care, retirement benefits, and specific needs of your family.

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Employee Benefits Employee Benefits The three types of retirement plans are:

• Pension• Profit-sharing• 401k

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Job Recruitment Job Recruitment Recruitment means actively looking for qualified people to fill a job.

One way to recruit people is by placing ads in newspapers, in magazines, at schools, or on the Internet.

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Job Recruitment Job Recruitment Employment agencies, employees’ recommendations, or conventions are also ways to find qualified people.

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The Selection Process The Selection Process There are four steps to selecting the right person or candidate for the job.

• Job application• Interview• Testing• References

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The Selection Process The Selection Process The job description gives a clear picture of what the job requires.

It will be your task to convince an employer that you can do everything in the job description well.

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The Selection Process The Selection Process Human resources managers want employees who can communicate well both in writing and orally.

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The Selection Process The Selection Process Employees must know how to do business in other countries.

You may find knowledge you have about other countries to be a selling point for you someday.

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Graphic OrganizerThe Staffing ProcessThe Staffing Process

Graphic OrganizerGraphic Organizer

Job AnalysisJob Analysis

ForecastingForecasting

RecruitmentRecruitment

ScreeningScreening

SelectionSelection

OrientationOrientation

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Developing Employees Developing Employees To develop employees, they need to be oriented, trained, and evaluated.

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Orientation Orientation Orientation is the process of helping new employees adjust to a company.

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Orientation Orientation Orientation includes:

• Meeting other employees• Group orientation session• Receiving an employee manual• Reading the company’s code of

ethics

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Training Training On-the-job training involves learning a new job by actually doing it.

On-the-job-training is usually done under the guidance of a supervisor.

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Training Training Group training involves learning a new task or skill with a group of other employees like a class.

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Evaluating Employees Evaluating Employees A performance appraisal is an evaluation of how well an employee is performing.

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Evaluating Employees Evaluating Employees The performance appraisal is used to determine whether an employee should get a raise, a promotion, or new training.

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PromotionPromotionA promotion is a move to a higher-level job with more authority, responsibility, and pay.

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PromotionPromotionIn promotions, it’s important to consider not only how an employee performs in the current job, but also how he or she will adapt to a new one.

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PromotionPromotionThe Peter Principle states that it is possible for employees to be promoted until they reach a level at which they can no longer perform.

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TransferTransferA transfer is a move to another job within a company at the same level and pay.

An employee is usually transferred because the company moves or opens a new office.

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SeparationSeparationSeparation means leaving a company for any reason.

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SeparationSeparationA voluntary separation occurs when an employee resigns.

Involuntary separations include layoffs and terminations.

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SeparationSeparationA company that is losing money may need to downsize, or reduce the number of employees.

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SeparationSeparationLayoffs are often temporary and an employees may be brought back if conditions improve.

If a layoff is permanent, a company might help employees find new jobs.

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SeparationSeparationAn employee can be fired, or terminated, for being late all the time, doing a poor job, or breaking company rules.

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SeparationSeparationWhen training, counseling, and disciplinary action fail, termination is necessary.

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SeparationSeparationTermination wastes company resources and the time invested in hiring and training an individual.