#NALCEast 2017#NALCEast

#NALCEast

C

#NALCEast

Round 3 Track C:PROGRAM MANAGERS: Measure the Success of ERGs

FACILITATOR:Wendy Amengual Wark / Founder / Inclusion Strategy

PRESENTERS:

Nolan Melson / Senior Consultant | Custom Software Development / Capgemini (North American Co-Lead, Veterans ERG)

Leonard Musta / Sr. Technical Product Manager / Anthem (Culture Committee Member, African American Professional Exchange)

#NALCEast#NALCEast

Measure the Success of ERGs

What’s In It For Your Organization

(WIIFYO)

Wendy Amengual Wark – Inclusion Strategy

#NALCEast#NALCEast

Wendy Amengual Warkis the Founder of Inclusion Strategy, a MWBE certified consultancy, that delivers diversity and inclusion services to clients with a 20+ year record of creating success for corporations, nonprofits, and the public-sector by developing and implementing practical, sustainable workplace processes such as strategic diversity planning, inclusive communication, customized training, mentoring programs, employee resource groups, and EEO related services.

#NALCEast#NALCEast

Applications⸗ Number

⸗ Demographics

⸗ Work department

⸗ Work location

⸗ Title/function

⸗ Tenure

Measure the Success of ERGs

#NALCEast#NALCEast

Surveys

⸗ Members ⸗ throughout term

⸗ post term

⸗ Members’ Supervisors ⸗ post term

Measure the Success of ERGs

#NALCEast#NALCEast

Projects

⸗ Proposals

⸗ Progress Reports

⸗ Results⸗ On-time?

⸗ On-budget?

⸗ Goals met?

Measure the Success of ERGs

#NALCEast#NALCEast

Events

⸗ # of participants

⸗ # of partner organizations⸗ Internal

⸗ External

⸗ Participant evaluations

Measure the Success of ERGs

#NALCEast#NALCEast

ERG Member Development

⸗ Training

⸗ Promotions

⸗ Recruits

Measure the Success of ERGs

#NALCEast 2017#NALCEast

#NALCEast#NALCEast

Measuring ProcessDRIVES RESULTS

BY LEX MUSTA(Anthem’s African American Professional Exchange Culture Committee Member)

#NALCEast#NALCEast

WHAT DO

ResultsNOT TELL US?

#NALCEast#NALCEast

How aboutmeasuring the

PROCESSthat gets things done…

#NALCEast#NALCEast

FROM HINDSIGHT TO FORSIGHT

#NALCEast#NALCEast

For ExampleERGs eMail

PDFNewsletters

#NALCEast#NALCEast

social media measures how you are doing as you do it

#NALCEast#NALCEast

OR…

ERG Announcements

Become#Measureable#Conversations#Replies#Shares#Connections#Follows

#NALCEast#NALCEast

OR…

ERG Webinars

Become#Measureable#Many to Many Conversations#Replies#Shares#Ongoing Conversations#Available to Production Staff

#NALCEast#NALCEast

IF

MEASURING PROCESS

DRIVES RESULTS…

#NALCEast#NALCEast

MAKE YOUR PROCESSSES MEASURABLE…

Email as Notification

Ubiquitous Online

Planning Transparently

Organization as Intranets

#NALCEast 2017#NALCEast

Nolan MelsonSenior ConsultantCustom Software Development Capgemini (North American Co-Lead, Veterans ERG)

#NALCEast#NALCEast

Capgemini Employee Resource Group Score CardWhat is the ERG Score Card?

What is it designed to measure?Why is it important to your work as ERG Leaders?

How do you complete the Score Card?What results will you receive?

Review Veterans ERG ratings & activities.

Presented byCapgemini Veterans ERG North America Co-Lead, Nolan Melson

#NALCEast#NALCEast

What is the ERG Score Card? What is designed to measure?

#NALCEast#NALCEast

⸗ Provides objective measures for ERG current performance.

⸗ Highlights ERG strengths and opportunities.

⸗ Effective guide for planning ERG efforts.

Why is the ERG Score Card important to your work as ERG Leaders?

#NALCEast#NALCEast

Example of Score Card Content

COMMERCEFoundational 5

The ERG has a clear Commerce value proposition which has been communicated to ERG members

and stakeholders. 3

Executed 2 or more Commerce events. 1

Each live event had 20 or more attendees; virtual events had 100 or more attendees 1

#NALCEast#NALCEast

⸗ Let’s take a look at the Veterans Employee Resource Group (VERG) Score Card

What results will you receive?

#NALCEast#NALCEast

⸗ Career Fairs⸗ 3 Fort Hood Mega Career Fairs

⸗ Naval Station Great Lakes Job Fair

⸗ Kansas City Veterans Job Fair

⸗ SXSW Job Market

VERG Commerce & Community Events – 2016 & 2017

#NALCEast#NALCEast

⸗ SXSW Interactive 2016 & 2017

⸗ Merivis Foundation partnership

⸗ Marine Corps veteran, Ken Nuehs NA Co-Lead

⸗ St. Michael’s Learning Academy

⸗ SAP Veterans to Hire

VERG Commerce & Community Events – 2016 & 2017

#NALCEast#NALCEast

⸗ National Military Appreciation Month (May) Memorial Day, Veterans Day volunteering & awareness

⸗ VA hospital visits⸗ Aerospace & Defense contractor project 18% veterans hired⸗ Big win veteran hiring now a KPI at Capgemini for recruiters

VERG Commerce & Community Events – 2016 & 2017

#NALCEast#NALCEast

Questions?

#NALCEast#NALCEast

Round 3

A. EMERGING ERG (0-3 YEARS): Fuel a Diverse Talent Pipeline Rooms 3 & 4

B. EXPERIENCED ERG (4+ YEARS): Align ERGs to Business Goals & Upgrade

Business Impact Room 5

C. PROGRAM MANAGERS: Measure the Success of ERGs Kiyo Hall

D. INFLUENTIAL LEADERSHIP: Holding Senior Leaders Accountable Rooms 1 & 2

10:00am – 11:15am & 11:30am – 12:45pm

#NALCEast#NALCEast

Intersections of Inclusion Luncheon12:45 pm – 2:15 pm

Lissa Young, Ph.D.Assistant Professor of Leadership & Management

Department of BehavioralSciences & Leadership

United States Military Academy

Kiyo Hall, 3rd Floor