Post on 27-Jun-2018
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 1
Performance-Driven Learning
Closing the Loop
Steven Parker, SPHR
Vice President, HR Solution Strategy
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 2
(800) 263-6317 or (805) 690-5753
Tweeting? Please mention: #ClosetheLoop
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 3
For More Info / To Register / To Access Archive:
Search “Webinars” or “On Demand” at TrainingIndustry.com
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 4
Steve is a former HR executive and a vice president at SumTotal Systems, where he uses his background and deep understanding of successful HR strategies, processes, and technologies to deliver remarkable results to customers.
He has directly helped organizations of all sizes, including numerous small businesses and nearly half of the Fortune 100, achieve better results through their people, and has global experience in every industry. He has redesigned HR processes and technology for some of the world's best places to work, and has led efforts to drive HR solution education and awareness globally.
Steve has developed his unique, cross-functional HR perspective from leading several strategic HR functions and initiatives for various organizations throughout his career, including Talent Acquisition, Performance Management & Leadership Development, Talent Management & Succession, and HR Operations. He is a former member of the United States Army Special Operations Command, a Senior Professional in Human Resources (SPHR), a certified Human Capital Strategist (HCS), and sometimes travels the world in search of adventure like Cane from Kung Fu.
About the Presenter
Steve Parker, SPHR
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 5
① Learning’s Resurgence
② 4 Steps to Closing the Loop
③ Q&A
Agenda
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 6
Learning’s Resurgence
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 7
Our World is More Complex Than Ever…
You
Rapid
Globalization Global workforce, increased
diversity, decentralization
Increasing
Regulation Functional, industry, and
regional complexities
Do More With Less Increased focus on driving
efficiencies and productivity
War for Talent Attracting, retaining and
motivating the right talent
Source: Gartner HR Trends and PwC Global HR Study
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 8
Of CEOs say the lack of
the right skills is their
biggest talent challenge 66%
Source: Corporate Leadership Council, 2012
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 9
Report a high negative
impact on their ability to
meet client needs 1/5
Source: PWC 2012 Global CEO Survey
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 10
0 5 10 15 20 25 30 35 40 45 50
We cancelled or delayed a strategic initiative
We were unable to pursue a market opportunity
We weren't able to innovate effectively
We couldn't achieve growth forecasts overseas
We couldn't achieve growth forecasts where we are based
Our quality standards fell
Our talent-related expenses rose more than expected
All
US
Question: How have talent constraints impacted your company’s
growth and profitability over the past 12 months?
Source: PWC 2012 Global CEO Survey
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 11
On-Boarding
Goal Setting
Performance Management
Development Planning
Succession Planning
Internal Mobility
Who else in the
organization should
I be working with?
What should I do to
improve my
performance in this
specific area now?
What learning will help me fill
in the gaps in my new role?
What new skills, training ,
or certifications are
required?
What specific
activities have
helped others be
successful?
What learning activities
will most effectively
increase my
readiness?
Learning
Learning Drives the Success of all Talent
Processes
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 12
Organizations with integrated
learning and talent systems are twice
as likely to have strong business
results 2x
Source: Bersin By Deloitte, 2012
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 13
Source: Penn Schoen Berland, 2012
Don’t think talent and
learning management
software helps them do
their jobs better 67%
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 14
What’s the highest level of value you are getting from your
talent and learning systems infrastructure today?
① Little Or Unclear
② Automates Important Functions & Processes
③ Provides Cross-Functional Insight
④ Helps People Be Better At Their Jobs & Drives Performance
Poll Question
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 15
Closing the Loop
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 16
Design your processes with your
intended outcome in mind
#1
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 17
Performance
Management
Outstanding
Performance
How What
.5-2x ROI
HR Efficiency
• % of Performance
Reviews Completed
8-10x ROI
Business
Enablement
• Productivity
• Revenue Growth
Typical Talent Management Focuses on
Process, not Outcomes
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 18
What They’re Saying
“Effective performance management is a series
of ongoing activities – goal-setting and revising,
managing and coaching, development planning,
and rewarding and recognizing – with performance
appraisal events interspersed throughout.”
Josh Bersin
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 19
Succession Planning Talent Mobility
How What
.5-2x ROI
HR Efficiency
• % of Positions with
Succession Plan
8-10x ROI
Business
Enablement
• Capability Increase /
Readiness
• Promotions
Typical Talent Management Focuses on
Process, not Outcomes
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 20
Talent Acquisition Create talent pools
dynamically and assign
development activities for
critical positions
Leadership &
Succession Provide targeted, practical
development to drive
readiness for your critical
roles
Workforce
Management Schedule your best
resources based on skills and
certifications
Performance
Management Provide real-time training that
improves competencies and
skill gaps
Learning is the Core of Your Business
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 21
Use real time, personalized
learning to drive engagement and
performance
#2
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 22
Environment + Individual Attributes =
Performance
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 23
Autonomy
• People want to have control over their work
Mastery • People want to get
better at what they do
Purpose
• People want to be part of something that is bigger than they are
Components of Engagement
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 24
The new generation of workers want:
Growth opportunities
Job flexibility
Ability to drive their own learning and receive role
specific information
Up-to-date technology that allow them to work fast
Source: Forrester Research, “Transform Strategic Processes for Talent Management and Employee Engagement,” 2012
Employee Expectations
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 25
influencer of job satisfaction is the
opportunity to use skills and
abilities #1
Source: SHRM, 2012
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 26
What They’re Saying
One size fits all doesn’t work. We thought off-
the-shelf was easier, but now companies are
realizing that off-the-shelf practices are more
difficult to see real results from and not geared
toward a fast-paced, constantly changing business
environment.
Towers Watson
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 27
In-context learning and development
Instant collaboration with experts
Targeted, practical career development
Productivity
200%
40% Engagement
75% Promotions
Personalization Drives Results
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 28
Leverage technology to deliver
real-time, personalized learning in
context
#3
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 29
Of all L&D spending is
now spent on “non-
classroom” content and
programs 60%
Source: Brandon Hall Group, 2013
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 30
Of organizations state
learners need to connect
with learning resources on
a daily basis to effectively
perform their job
20%
Source: Brandon Hall Group, 2013
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 31
It’s Time for the Next Technology Evolution
Increased performance
Improved adoption and
engagement
Nearly triple the ROI
1980 2000 2012
Talent Expansion
Talent & Learning
Management
Traditional
HCM
Core Tracking +
Reporting + Improved UI
+ Context &
Pervasiveness
ROI
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 32
USABILITY
Be easy to use = Typical
UX
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 33
Talent
Expansio
n
UX
USABILITY
Be easy to use + = +
CONTEXT
Deliver immediate
value to the end
user
PERVASIVENESS
Be available where &
how users already
work
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 34
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 35
Context-Aware Performance Improvement
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 36
Pervasive Access Field Sales
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 37
0
1
2
3
4
5
6
7
8
9
1973 1993 2013
#
(in
bil
lio
ns)
Population
Mobile
PC
TV
Mobile is Here
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 38
Of workers use their own
smart phone for work, and
this number is expected to
rise 62%
Source: Brandon Hall Group, 2013
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 39
Dr. Conrad Gottfredson’s 5 Moments of
Learning Need
Knowledge
Acquisition
1. When learning for the
first time
2. When wanting to learn
more
Knowledge
Application
1. Trying to remember
2. When things change
3. When something goes
wrong
Perfect Fit
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 40
“I could not
do my job
without it.”
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 41
Relentlessly focus on
measurement
#4
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 42
What They’re Saying
Workforce analytics has become an essential
business tool for leading companies that view
workforce performance as the key to improving
company results.
Harvard Business Review
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 43
Obstacles to Better Use of Workforce
Analytics
① Outdated or Insufficient Technology
② Little or No Integration of HR Systems With Other
Systems
Source: Harvard Business Review, Connecting Workforce Analytics to Better Business Results,
2013
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 44
Outdated Technology
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 45
Predictive & Prescriptive
Actionable Intelligence
Continuous Improvement
Predictive What-if Scenario Simulations
Strategic
Target and Benchmarking
Top & Bottom Performers
Proactive Strategy and Planning
Visibility & Analysis
Dashboards
Key Performance Indicators
Trend Analysis
Descriptive
Current Status Reporting
Pre-built Reports
Self-Service Ad-hoc Reporting
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 46
Source: Cedar Crestone, 2013 HR Systems Survey
92%
44%
43%
26%
25%
15%
15%
15%
We Can Pull Data for Reports
We Can Provide Dashboards
We Have the Data to Compare to External Benchmarks
Our Data and Analytics are Only Used by Analysts
Our Data and Analytics are Available "Real Time"
Our Data and Analytics Capabilities are Available for Direct Access by Managers
We Integrate Data from Non-HR Systems to Provide Correlations
We Have Contextual Embedded Analytics in HR
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 47
Imbedded Prescriptive Analytics Manager Coaching
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 48
Little or No Integration
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 49
Keep Three Things in Mind
① How Easy is it to Access Cross-Functional Data?
② How Easy is it to Access Cross-Platform Data?
③ How Easy is it to Access Information from Outside Your
Infrastructure?
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 50
Of organizations use more
than three HR systems 75%
Source: Forrester Research, 2011
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 51
LACK OF INTEGRATED VISIBILITY AND ANALYTICS
HIGH COMPLIANCE AND OWNERSHIP COSTS
LACK OF INTEGRATED HR PROCESSES
LACK OF A “SINGLE SOURCE OF TRUTH” OF TALENT
LMS
RECRUITING
COMPENSATION CAREER DEV
SUCCESSION
PAYROLL
HRIS
PERFORMANCE
FINANCIALS
ERP
SUPPLY CHAIN
CRM
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 52
What’s the state of your people data today?
① What data?
② We have multiple systems and lack a single source of truth
③ We have multiple systems and sources of data, but they’re
integrated
④ We have a single source of truth and a comprehensive view of our
people
Poll Question
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 53
Data mapping is
70% of project cost
Average HR
technology
consolidation
Cost: $6 million
Time: 3 years
Technology Vendors:
“The only way to get
information & value is to
buy everything from us.”
Organizations:
“We’ll continue to need
multiple systems into the
foreseeable future.”
Systems Consolidation Isn’t the Answer
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 54
OTHER BUSINESS SYSTEMS
ERP/CRM LEGACY TALENT/ 3RD PARTY
CORE HRIS + WORKFORCE
Your Existing Systems
& Infrastructure
CLOUD SYSTEMS
elixHR PlatformTM
Extending & Linking
HR Data & Processes
• 150+ Connectors • Custom Integrations • Web Services
Reporting and Analytics • Insights with Impact
• Process • Consolidate • Standardize
• Comprehensive Employee Data
Master Data Management Virtual Source of Truth
Talent Learn Work
Integrated Talent
Expansion Suite
Context-Aware User
Experience
Portal Widgets Mobile Analytics
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 55
About SumTotal
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 56
LEARNING TALENT WORKFORCE PAYROLL &
EXPENSE
3,500 Customers | $250M+ Revenue | Nearly 30 Years in HR
45M Users | 17M Cloud Users | 95% Customer Retention
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 57
SumTotal Is The Leading Independent HR
Technology Provider
#1 in Learning #3 in Integrated Talent
Estimated Global LMS Market Share
Bersin, 2012
Integrated Talent Management Management
Systems Market Share, Bersin, 2012
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 58
Questions?
sparker@sumtotalsystems.com @stevenjparker @sumtotalsystems www.sumtotalsystems.com
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 59
For free resources visit us at
www.sumtotalsystems.com
Learning in 2014: 5 Trends to Accelerate Business Performance Context Aware HR Technology: Information
and Actions That Matter, Where and When They Matter
SumTotal Live Demos (www.sumtotalsystems.com/livedemos)
Performance-Driving Learning: 3 Methods to Develop Employee Skills
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 60
Upcoming Webinars
For More Info / To Register / To Access Archive:
Search “Webinars” or “On Demand” at TrainingIndustry.com
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 61
Executive Seminar Series
Learn more at TrainingIndustry.com
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 62
Thank You
On behalf of TrainingIndustry.com, thanks to:
Today’s Speaker: Steve Parker
Today’s Sponsor: SumTotal Systems
All of you for attending
Questions or Comments?
Please contact Nabeel Jaitapker:
njaitapker@trainingindustry.com
Twitter: @NabyJ