TRANSFORM. ADOPT. FOCUS.

CPI AIMS • Increase Client Satisfaction

• Increase Employee Satisfaction

• Increase Efficiency

• Eliminate Waste

• And Reduce Risk

POWERFUL. TRANSFORMATIVE.

FORTUNE 500, FORTUNE 1000, GLOBAL 500.

FACES. STORIES. INVESTMENTS.

#1#1#1

A GREAT AND LONG HISTORY

PART OF THE SOLUTION

STRONG CAPITAL POSITION

COMPLEXITY AND COST

ADJUSTING TO THE NEW NORMAL

2,OOO COMPANIES, 25 MILLION SHAREHOLDERS

TRANSFORM

>

4 SECONDS, NO MANUAL INTERVENTION

SAVINGS, HIGHER SERVICE QUALITY

FROM MANY TO ONE – A SINGLE INQUIRY PLATFROM

THE NEED TO DO MORE

POCKETS OF EXCELLENCE TO BEST PRACTICES

ACHIEVING SERVICE QUALITY AND PRODUCTIVITY LEADERSHIP

DEFINE, MEASURE, ANALYZE, IMPROVE, CONTROL

DIAGNOSE

DESIGN

IMPLEMENT

CPI IS NOT ONE SIZE FITS ALL

SHOULD WE BE DOING THIS?

WHY ARE WE DOING THIS?

WHO DO WE DO IT FOR?

TWO TEAM APPROACH

A CENTRALIZED TEAM

A DECENTRALIZED TEAM

DATA. DATA. DATA.

DATA. DATA. DATA.

CPI AIMS • Increase Client Satisfaction

• Increase Employee Satisfaction

• Increase Efficiency

• Eliminate Waste

• And Reduce Risk

230 YEARS YOUNG