PC Compliance in the Cloud - ControlCase · ControlCase Annual Conference –Miami, Florida USA...

ControlCase Annual Conference – Miami, Florida USA 2017

ConnectWise Strategy

Mark Smith

• ConnectWise Today

• ConnectWise Tomorrow

• Questions

Agenda

ConnectWise Today

• CRM – Ticketing and CRM System with workflow built for MSP industry› Automation of service delivery

› Real-Time Visibility of customer service status

› Achieve faster resolution time

› Increase customer satisfaction

• Customer Support Portal

ConnectWise Today

• Status Email Notification

ConnectWise Today

• Consolidated Ticket Status Report

ConnectWise Today

• Real Time Monitoring of Activity

ConnectWise Tomorrow

• Customer Satisfaction Score

• GRC Portal – Connectwise Integration Phase 1 (Dec 2017)› Clicking on ticket number opens Support Portal in new window

• GRC Portal – Connectwise Integration Phase 1› Clicking on ticket number opens Support Portal in new window

• GRC Portal – Connectwise Integration Phase 2

› Enable ticket creation and update within GRC Portal

• No second login to Support Portal

• Disabling support@controlcase.com 1 Jan 2018

› All tickets updates and communications through Support Portal

or GRC portal

Questions

PC Compliance in the Cloud - ControlCase · ControlCase Annual Conference –Miami, Florida USA...

Documents

Transcript of PC Compliance in the Cloud - ControlCase · ControlCase Annual Conference –Miami, Florida USA...

StorageCraft ConnectWise PSA User Guide

SOC 2 COMPLIANCE CHECKLIST - ControlCase

ConnectWise User Guide -ps

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ConnectWise User Guide - ChannelOnlineConnectWise User Guide Page 2 6. Create products in the ConnectWise database when the category, sub-category and manufacturer name are present

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Fueling growth by coupling ConnectWise with marketing automation & crm systems

arcserve UDP Cloud Direct connectwise integration guide · to the appropriate APIs. This account can be used to set up the integration. • Launch the ConnectWise Internet Client.

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ConnectWise North East User Group USMR

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ConnectWise Profitability

Integration of Cyberoam Central Console with ConnectWise PSA

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PCI DSS 3 - ControlCase · ControlCase Annual Conference –Miami, Florida USA 2017 PCI DSS 3.2 Speaker Name: Pramod Deshmane, SVP ControlCase

User Guide- ConnectWise Integration

Welcome ControlCase Conference ControlCase Conference ... Support PCI DSS, PA-DSS, PCI P2PE, GDPR, SOC1, SOC2, ISO 27001, MS SSPA, ... - ISO 27002 - CERT-IN