Post on 26-Oct-2014
1
pay monthlymobile price guide
32 3
get more from Orange
When you join Orange you can
expect better value, easy-to-
understand costs and services
to suit your needs.
This price guide tells you all about
the services available to Orange pay
monthly customers and shows you
just how much they cost. For billing
and charging explanations please
visit orange.co.uk/payingforcalls.
If you would like more details about
any of our products or services,
further information can be found
on orange.co.uk or by calling
customers services free on 150 -
from your Orange phone.
4 5
6 animal plans
8 Canary
10 Racoon
12 Dolphin
14 Panther
16 Camel
18 multimedia services
19 iPhone plans
24 standard call charges
26 calls to premium rate and
other special numbers
30 Customer Services and
other important numbers
31 Your Group
32 message bundles
33 data services
36 BlackBerry bundles
37 using your phone abroad:
set up and costs
38 mobile data charges
40 Europe Traveller
41 World Traveller
42 International calling
43 Services
46 Network
performance promise
47 Early termination charge
contents
6
Animal plans
Orange has five packages that make choosing a phone plan simple:
Canary Racoon, Dolphin, Panther and Camel. Each package has been
designed around the lifestyles our customers lead, and how they use their
phones, providing a simple starting point for choosing the correct plan.
When you take an 18 month (or longer) contract we’ll give you a Magic
Number. Simply pick an Orange number and enjoy free unlimited calls as
part of your plan. Add another number every 6 months for as long as you
stay on an eligible package.
The talk plan allowances and prices detailed here are our standard high
street talk plans. Special deals and rates can be found online at shop.
orange.co.uk/shop/index
7
Canaryyou love keeping in touch
and stick to what you know
– talk and text.
Racoonyou need your phone to
keep in touch.
Dolphinyou love keeping in
touch, anyway you want
whether that’s by text,
email, facebook or
maybe even calling.
Pantheryou want it all – a plan
packed with inclusive
multimedia, text and
minutes and a great range
of handsets.
Camelyou get inclusive
international calls to friends
& family abroad.
The terms for all our animal plans, iPhone plans and Connected plans: Subject to any minimum term contract
stated. Monthly price subject to payment by direct debit and non-itemised billing. All services are for use in the UK
only, unless otherwise stated and subject to coverage and allowances as set out in your plan. If you choose a SIM only
plan, your phone may need to be unlocked by your old network, who may charge you. Unused benefits will not roll
over. Inclusive minutes for all plans: calls to UK landlines (beginning 01, 02, 03), UK mobile networks whilst in the
UK. Inclusive texts: person to person texts in the UK. Text message delivery notifications not included. Call usages
outside of inclusive allowance: Calls to call forwarding services (including those beginning 07), 05, 08 and 09
numbers are excluded from bundle. Calls to 0800 and 0808 will cost 20p/min, and calls to 0845 and 0870 will cost 40p/
min. For Panther Extra customers calls to 0800 and 0808 cost 7.4p/min, and calls to 0845 and 0870 cost 12.4p/min.
Other 08 numbers cost up to 76.6p/min. 070 numbers cost up to 76.6p/min. 09 numbers cost up to £2/min. Once your
allowance is used up, all calls are rounded to the nearest minute (except on Panther Extra where they’re rounded to
the nearest second and subject to a one minute minimum call charge). Calls to UK landlines and UK mobile networks
are charged at 35p per minute and 35p to answerphone on Animal plans; 35p per minute and 35p to answerphone on
6 month SIMO iPhone plans (answerphone is free on remaining iPhone plans in the UK); 25p per minute and 25p to
answerphone on Panther Extra. Texts are 12p each. Inclusive international calls: are calls made from your mobile
to mobiles and landlines in the countries listed at orange.co.uk/paymcamel. Fair usage policies: inclusive benefits
are subject to Orange fair usage policies which vary from time to time: Unlimited talk, texts and landlines - 3,000 texts
or minutes per month; Unlimited email - 500 MB per month; and Magic Numbers - 3 hours per Magic Number per
day. Usage above these amounts will constitute abuse and Orange may monitor usage and withdraw the benefit from
your account. WiFi: 3GB a month on all plans apart from Connected iPhone and iPad plans, where it’s 10GB a month
instead. Magic Numbers: Orange to Orange calls only, other terms apply, see orange.co.uk/terms These terms may
also apply to your plan and services, depending on which are included in your plan or selected by you to add to your
plan. Inclusive e-mail: UK use only and you’ll need a compatible phone. Email terms can be seen at www1.orange.
co.uk/emailonyourphone/terms.html BlackBerry service is subject to further terms at orange.co.uk/business/bis/
terms Inclusive mobile internet and/or tethering: you’ll need a compatible phone and/or computer. Browsing is not
to be used for other activities (e.g. non-Orange internet based streaming services, voice or video over the internet,
instant messaging, peer to peer file sharing). Does not include event charges such as for ringtones or games (transport
costs for these events are included). Mobile Internet: A daily flat rate of £1 per day applies for out of bundle data
usage. This is subject to a daily fair usage allowance of 25MB, and a monthly download limit of 500MB. 25MB provides
enough data for normal levels of email usage and browsing. However, for customers who are planning to download
and stream data we would recommend that you take up one of our 500MB or 1GB data bundles. Please note, should
you regularly exceed the 25MB daily fair usage allowance and as a result, you reach your 500MB limit before the end
of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed
of transmission. Tethering: A daily flat rate of £1 per day applies for out of bundle use. If you’re on a plan that includes
mobile internet and tethering, you’ll pay £1 a day if you use tethering and £1 a day if you use mobile internet for out
of bundle use. This is subject to a daily fair usage allowance of 25MB tethering. Please note, should you reach your
500MB limit before the end of the monthly period, network protection controls may be applied to your service. This
may result in a reduced speed of transmission and/or disconnection. iPhone tethering bundles available on iphone
plans only. Inclusive WiFi: Inclusive WiFi on compatible phones or tablets gives you unlimited WiFi use each month
at BT Openzone hotspots in the UK (to find a hotspot, check out btopenzone.co.uk). If you go over your plan’s fair use
policy amount, we may monitor usage and restrict your data connection and/or data consumption and/or require you
to move to a service plan or bundle more appropriate to your use and/or disconnect you. As Orange isn’t the provider
of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that
service. We might swap your WiFi service to another provider in future, provided that you get the same experience.
Remember that BT’s terms, including those about acceptable use, will also apply to you when you use BT Openzone.
You can see these here: www.btopenzone.com/terms-and-conditions/index.jsp Inclusive Swapables for Panther
and Panther Connected customers (except Panther Extra and Panther SIMO): Swapables are multimedia
products and subject to the terms on page 18 below. Panther 24 month plans costing less than £20.50 a month
and Panther 18 month plans costing less than £26 a month can choose one Swapable at a time, all other Panther
customers can choose two. You can change each Swapable in Orange World once every 30 days. We might change
the range of Swapables available for you to pick from in future. Upgrading Swapables: You may be able to upgrade
an existing Swapable on your account for an additional charge. If you change a Swapable, we’ll remove the upgrade
at the same time. First month free: applies to multi-media products, where we say so, and where a product is taken
for the first time. Your First Month Free will last for 30 days and then automatically roll to a monthly charge unless you
tell us to stop it by following the procedure set out in the product or by calling 150 from your Orange phone before the
end of the 30 day free period. You can cancel your monthly subscription at any time in the same way. Panther Extra
plans are available on selected phones only. Connected plan: Answer Phone is included in allowance except on plans
costing £41 or more a month where its free. Inclusive mobile internet allowance for use on both your mobile broadband
device and phone. Unlimited Wifi: subject to 10GB fair use. Once you have used up any inclusive mobile internet and
tethering allowance across both your mobile broadband and phone you will be charged a daily flat rate of £2 per day
(subject to fair usage of 50MB per day) Just to be clear, the Orange Bill Promise doesn’t apply to your Connected plan.
Other terms apply, see orange.co.uk/terms
8
Canaryyou love keeping in touch and stick to what you know – talk and text.
9
30 days SIM only package
cost £10.50 £15.50 £20.50
minutes 100 300 600
texts unlimited
free Answer Phone –
Magic Number –
18 month package
cost £15.50 £20.50 £26.00 £31.00
minutes 100 200 300 500
texts 500 unlimited
free Answer Phone –
Magic Number yes
24 month package
cost £10.50 £15.50 £20.50 £26.00
minutes 100 200 300 500
texts 500 unlimited
free Answer Phone –
Magic Number yes
12 month SIM only package
cost £10.50 £15.50
minutes 300 600
texts unlimited
free Answer Phone –
Magic Number yes
Racoon
you need your phone to keep in touch.
10 11
18 month package
cost £20.50 £26.00 £31.00
minutes 50 200 400
benefit unlimited UK landline calls
free Answer Phone –
Magic Number yes
24 month package
cost £15.50 £20.50 £26.00
minutes 50 200 400
benefit unlimited UK landline calls
free Answer Phone –
Magic Number yes
30 days SIM only package
cost £15.50 £20.50
minutes 200 500
benefit unlimited UK landline calls
free Answer Phone –
Magic Number –
12 month SIM only package
cost £10.50 £15.50
minutes 200 500
benefit unlimited UK landline calls
free Answer Phone –
Magic Number yes
12
Dolphinyou love keeping in touch, anyway you want whether that’s by text, email, facebook or maybe even calling.
13
18 month package
cost £15.50 £20.50 £26.00 £31.00 £36.00 £41.00 £46.00
minutes 30 100 200 400 600 900 1200
texts 500 unlimited
anytime Mobile Internet 100MB 250MB
inclusive multimedia
services– push email
free Answer Phone – yes
Magic Number yes
24 month package
cost £10.50 £15.50 £20.50 £26.00 £31.00 £36.00 £41.00
minutes 30 100 200 400 600 900 1200
texts 500 unlimited
anytime Mobile Internet 100MB 250MB
inclusive multimedia
services– push email
free Answer Phone – yes
Magic Number yes
30 days SIM only package
cost £10.50 £15.50 £20.50 £26.00 £31.00
minutes 50 200 500 800 1000
texts unlimited
anytime Mobile Internet 100MB 100MB 250MB 250MB 250MB
free Answer Phone –
Magic Number –
12 month SIM only package
cost £7.00 £10.50 £15.50 £20.50 £26.00
minutes 150 200 500 800 1000
texts 500 unlimited
anytime Mobile Internet 100MB 100MB 250MB 250MB 250MB
free Answer Phone –
Magic Number yes
Panther
you want it all – a plan packed with inclusive multimedia, text and minutes and a great range of handsets.
14 15
18 month package
cost £20.50 £26.00 £31.00 £36.00 £41.00 £46.00 £51.00 £66.00
minutes 50 100 200 400 600 900 1200 3000
text unlimited
anytime Mobile Internet browsing & tethering
250MB 500MB 750MB 1GB 2GB
inclusive multimedia services
push email & unlimited WiFi
Swapable benefit 1 2
free Answer Phone – yes
Magic Number yes
additional benefit –
dedicated Customer Service, itemised
billing
24 month package
cost £15.50 £20.50 £26.00 £31.00 £36.00 £41.00 £46.00 £61.00
minutes 50 100 200 400 600 900 1200 3000
text unlimited
anytime Mobile Internet
browsing & tethering250MB 500MB 750MB 1GB 2GB
inclusive multimedia services
push email & unlimited WiFi
Swapable benefit 1 2
free Answer Phone – yes
Magic Number yes
additional benefit –
dedicated Customer Service, itemised
billing
Panther extra 24 month package
cost £25 £35
minutes 500 1000
text unlimited
anytime Mobile Internet 500MB 750MB
inclusive multimedia services
push email & unlimited WiFi
Swapable benefit –
free Answer Phone –
Magic Number yes
optional benefitFree for the first 30 days for one of the service (New & upgrade customer only):
sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Game Zone charged £5 per month unless cancelled.
you get inclusive international calls to friends & family abroad.
16 17
30 days SIM Only package
cost £20.50
minutes 400
text unlimited
benefit 100 International minutes
Magic Number –
30 days SIM only package
cost £15.50 £20.50 £26.00 £31.00 £36.00
minutes 100 300 600 900 1200
text unlimited
anytime Mobile Internet
browsing & tethering250MB 500MB 500MB 750MB 1GB
inclusive multimedia
servicespush email & unlimited WiFi
free Answer Phone –
Magic Number –
12 month SIM only package
cost £10.50 £15.50 £20.50 £26.00 £31.00
minutes 100 300 600 900 1200
text unlimited
anytime Mobile Internet
browsing & tethering1 250MB 500MB 500MB 750MB 1GB
inclusive multimedia
servicespush email & unlimited WiFi
free Answer Phone –
Magic Number yes
24 month package
cost £31 £36 £41 £46
minutes 400 600 900 1200
text unlimited
Mobile Internet
browsing & tethering1.5GB 2GB 2GB 2GB
inclusive multimedia
servicespush email & unlimited WiFi
Swapable benefit 2 2 2 2
free Answer Phone – – yes
Magic Number yes
*WiFi: BT Openzone hotspots in the UK. 1 Mobile internet: UK mobile browsing only. Data allowance shared across mobile devices.
^ Subject to 10GB per month fair usage policy.
Connected Panther plan
1918
Compatible phone required. Some products are available to buy for a one-off download charge; other products will have a monthly subscription charge
which will continue until you tell us to stop it by calling 150 from your Orange phone. Data charges may apply. Use is subject to coverage and the fair use
policies for mobile internet and WiFi set out on page 7. Other terms apply to each multimedia product, check them out in Orange World.
chargeable options
£3.00 £4.00 £4.99 £5.00 £6.00 £8.99 £9.99Various prices
Russell
Grant
Astrolgy
MTV
Mobile TV
(Starter
Pack)
Go Commute
Sky News
and
Sports
Mobile TV
Max Pack
Deezer
Premium+Book Club
247 Sport
Navigon Mobile
Sat Nav
Games Zone
Whatever plan you’re on, you can add a multimedia service
from £3 a month and get your social life sorted. If you already
have a multimedia service in your plan and want to set it up, or
add another one, visit orange.co.uk/youraccount
19
iPhone plansGet the most out of your iPhone with specially designed plans
including generous mobile internet on our network and at WiFi
hotspots in the UK.
18 month package
cost £31.00 £36.00 £41.00 £46.00
minutes 200 600 900 1200
text 250 500
Mobile Internet 500MB 750MB
WiFi unlimited
Magic Number yes
free Answer Phone yes
itemised paper billing £1.54 per month
tethering from £1 per day
24 month package
cost £41
device Phone Tablet
minutes 200 –
text unlimited –
Mobile Internet browsing
& tethering2GB
WiFi1 unlimited2
*Selected devices only.1WiFi: BT Openzone hotspots in the UK.2Subject to fair usage policy of 10GB per month per device.
Connected Orange plan*
24 25
Standard call charges (exclude Panther extra)
You get loads of minutes and texts in your package, but if you use these up, the following charges apply.
All voice calls outside allowance will be subject to minimum call charge of 1 minute and then charged per minute.
Calls are calculated per second in bundle.
price per minute cost per minute
standard UK landline (01, 02, 03 numbers) 35p
calls to other Orange customers 35p
calls to other mobile operators including calls to T-Mobile customers
35p
Answer Phone retrieval1 35p
Standard text Messaging 12p per message
Text Message delivery receipt 1p*
Photo Messaging 30.6p per message
Video Messaging 51.1p per message
Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers
35p (min 0p)
51.1p (min 0p)
1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not included within talk plan text message allowance.
Calls to premium rate and special numbers
number prefix
Call charges if using
an Orange phone
(per min/text)
Minimum charge
calls to charity helplines Free. Visit orange.co.uk/charity for full details
calls to 0808 20.0p 20.0p
calls to 0800, 0500 20.0p 20.0p
calls to 0845 and 0870 40.0p 40.0p
calls to 056 20.4p 20.4p
calls to call forwarding services* 20.4p 20.4p
calls to 0844 followed by 477 10.2p 10.2p
calls to 0844 followed by
428, 462 or 56676.6p 76.6p
calls to all other 0844 and 0843 numbers 12.3p 12.3p
calls to 0871, 0872, 0873 35.7p 35.7p
calls to personal number services beginning with 070
76.6p 76.6p
satellite calls £5.87 13.2p
satellite text message £1.50 £1.50
076 paging number service up to 76.6p up to 76.6p
calls to personal number services beginning with 070
76.6 76.6
calls to 055 10.2p 10.2p
Premium rate numbers (09)
For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and
download the ’09 Premium rate number’ guide The call will be charged between £1 and £2
per minute or as a fixed charge.
09 numbers charged per minute are rounded for the first minute and billed per second
thereafter (if applicable).
International premium rate numbers (Calls to premium rate services operating on international prefixes)
£1.54
* Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf
26 27
* Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf
calls to premium rate and other special numbers
number prefix
Call charges if using
an Orange phone
(per min/text)
Minimum charge
calls to charity helplines Free. Visit orange.co.uk/charity for full details
calls to 0808 15.3p 15.3p
calls to 08001, 0500 15.3p 15.3p
calls to 0845 and 0870 20.4p 20.4p
calls to 056 20.4p 20.4p
calls to call forwarding services* 20.4p 20.4p
calls to 0844 followed by 477 10.2p 10.2p
calls to 0844 followed by
428, 462 or 56676.6p 76.6p
calls to all other 0844 and 0843 numbers 12.3p 12.3p
calls to 0871, 0872, 0873 35.7p 35.7p
calls to personal number services beginning with 070
76.6p 76.6p
satellite calls £5.87 13.2p
satellite text message £1.50 £1.50
076 paging number service up to 76.6p up to 76.6p
calls to 055 10.2p 10.2p
Standard call charges for Panther Extra planAll voice calls outside allowance will be subject to minimum call charge of 1 minute, then charge per second.
zone cost per minute
standard UK landline (01, 02, 03 numbers) 25p
calls to other Orange customers 25p
calls to other mobile operators including calls to T-Mobile customers 25p
Answer Phone retrieval1 25p
Standard text Messaging 12p per message
Text Message delivery receipt 1p*
Photo Messaging 30.6p per message
Video Messaging 51.1p per message
Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers
30.6p (min 0p)
51.1p (min 0p)
1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not included within talk plan text message allowance.
From 25 August 2011, new call charges will be applied to the following number
ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more
information, please find details below.
number prefix
Call charges if
using an Orange
phone (per min)
Minimum call
charge
calls to 0808 7.4p 7.4p
calls to 08001, 0500 7.4p 7.4p
calls to 0845 and 0870 12.4p 12.4p
¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February 2011.
Please find detail at: orange.co.uk/dwp
28 29
number prefixcall charges if using an Orange phone
(per minute)
premium rate numbers (09)
For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and download the ’09 Premium rate number’ guide
The call will be charged between £1 and £2 per minute or as a fixed charge.
09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable)
International premium rate numbers ( calls to premium rate services operating on international prefixes)
£1.54
calls to premium rate and other special numbers
continued
For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at orange.co.uk/
codesofpractice.
1 A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February 2011.
Please find detail at: orange.co.uk/dwp
Customer Services and other important numbers
call charges in the UK to
call charges if using
an Orange phone
(per minute)
number to
call from
an Orange
phone
number to
call from any
other mobile
Orange customer and
operator servicesfree 150 07973 100 150
emergency services free 999/112 999/112
Orange Credit Card
customer Service¹5.1p 850 –
if you call these numbers from any other network, you will be charged at that network’s
rate
administration and other charges
payment related charges
non-direct debit paymentper mobile
number£3.58
payment failure – direct debit per failure £5.00
late payment – a charge for paying your bill late in any one month per bill £5.00
The cost of the telecommunications services remain the same irrespective of the payment method.
Late payment charges are not subject to VAT on consumer price plans
30 31
■ enjoy unlimited free calls within the UK between all the
phones in your Group, regardless of whether they are
pay monthly or pay as you go customers
■ one bill for everyone in Your Group
■ convenient weekly or monthly pay as you go top-ups
from a minimum of £2.50 per week or £10 per month
■ Reserve Tank for pay as you go customers
Terms and conditions apply. For further details go to orange.co.uk/yourgroup or call customer services on 150.
Your Group
Enjoy unlimited free calls between phones in your household and an easy
way to keep on top of the bills with Your Group from Orange. Calls to other
Your Group users on the same account are subject to a fair usage policy
of 3000 minutes per month per user.
Pay as you go customers must have at least 10p available airtime credit
to make free calls to other Your Group subscribers on the same account.
message bundles
Adding a text bundle to your package can save you up to 75% off on
standard text rates. To add text or photography bundles to your account
call customer services free on 150.
Unused text or photography bundles do not roll over so make sure you use
them up each month.
Along with great savings on photo messaging, the 50 and 100 message
photography bundles include unlimited free uploading to Orange Album.
text bundle cost per month
30 messages £3.06
100 messages £5.10
unlimited messages1 £5.10
photography bundle cost per month
15 messages £3.06
50 messages £5
100 messages £7.50
¹Unlimited offer is subject to fair usage.
32 33
data services
Mobile Internet
Using a phone that supports GPRS or 3G, you can have an “always on”
connection to services via the Mobile Internet to visit sites including Google,
Yahoo!, eBay and Amazon or send and receive your personal e-mail including
Yahoo! Mail and many others.
With a mobile internet pack you can:
■ access amazing content and downloads via Orange World
■ browse the whole of the Mobile Internet
■ send and receive your personal email (either via Orange World or direct
to your phone’s inbox, depending on email provider and handset)
megabytes explained
The number of megabytes (MB) you use per month will depend on what you
do on the Mobile Internet or how many emails you send and receive (which will
determine the best value bundle for you).
For example, 4MB of data means you could do all of the following in one
month:
■ browse 250 colour pages, including picture galleries,
sports action, live news, maps and more
■ download two wallpapers each month
■ download two ringtones each month
■ download one film trailer or video clip each month
As a general guide, sending 100 short emails each containing 100 words
is approximately equivalent to 1MB.
Orange Mobile Broadband
With an Orange Mobile Broadband dongle you can gain access to the web
and email on your laptop while you’re out and about. For Orange Mobile
Broadband pricing please go to orange.co.uk/mobilebroadband or call 150
from your Orange phone.
Pay as you use without a data bundle
From 6th September 2011, all customers who join in animal 18-month or
24-month talk plans there will be £1/day tethering data charge applied when
tethering is chargeable.
As of the 1st April 2011, we introduced a daily flat rate of £1 per day in
replacement of the daily cap (see table below). This will apply automatically to
new customers from 1st April 2011 for out of bundle data usage. Upgrading
customers moving to a new talk plan will also get the new £1 per day flat
rate automatically from 1st April 2011. Existing customers will receive a SMS
notifying them of when the new daily flat rate will apply to them.
Mobile Internet browsing bundles from April 2011
Mobile Internet cost information
out of
bundle
cost
availability
Anytime Monthly
Browsing Bundle (500MB)
£5 per
month
500MB anytime
allowance per month
£1
per dayAll PAY monthly customers
Anytime Monthly
Browsing Bundle (1GB)
£10.21
per
month
1GB anytime
allowance per month
£1
per dayAll PAY monthly customers
A daily flat rate of £1 per day applies for out of bundle data usage. This is a limited data bundle, which is subject to a daily fair use limit of 25MB or
500MB per month. 25MB provides enough data for normal levels of email usage and browsing, however for those customers who are planning to
download and stream data we would recommend that they take up one of our 500MB or 1GB bundles
Existing customers can op-Out from the 61.3p rate by contacting customer services and move to £1 cap. New customers from 1st April 2011 or
upgrading ones going onto new talk plans from 1st April 2011 will get the £1 daily rate as default and not be entitled to opt out.
WiFi Bundles
bundle cost bundle elements bundle duration
£2 unlimited WiFi* 30 days
*Subject to 3GB fair usage per month.
34 35
BlackBerry bundles
You can enjoy unlimited access to your email for free on Panther plans. If you’re
on another plan you can bring your BlackBerry to life for only £5 a month.
BlackBerry bundles
Pay monthly plan Panther plans other plans
unlimited email access free £5 per month
Unlimited UK data is subject to an Orange fair usage. For more information please go to orange.co.uk/blackberryfairusage’
Pay as you use without a data bundle
continued
Mobile Internet browsing bundles
Mobile Internet cost information
out of
bundle
cost
availability
Daily bundle*£1.02
per day
Mobile internet access
for one day. Valid until
23:59:59 on day of purchase
– All PAY monthly customers
Prior to 1st March 2010, if you do not want to buy an internet bundle you
can pay as you use for £3/MB. The Daily Cap is automatically available to
new customers, however, existing customers will need to request the service,
Daily Cap will ensure that you will never spend more than £1.54 per day when
browsing. You can buy a daily bundle for £1.02.
*Should not to be used for Internet Tethering (E.g. Using your handset as a modem)
As of the 1st March 2010, we introduced a daily flat rate of 61.3p per day in
replacement of the daily cap (see table below). This will apply automatically to
new customers from 31 March 2010 for out of bundle data usage. Upgrading
customers moving to a new talk plan will also get the new 61.3p per day flat
rate automatically from April 30 2010. Existing customers will receive a SMS
notifying them of when the new daily flat rate will apply to them.
A daily flat rate of 61.3p per day applies for out of bundle data usage. This is a limited data bundle, which is subject to a daily fair use limit of 25MB.
25MB provides enough data for normal levels of email usage and browsing, however for those customers who are planning to download and stream
data we would recommend that they take up one of our 500MB or 1GB bundles. Existing customers can op-Out from the 61.3p rate by contacting
customer services and go back to the £1.54 cap. New customers from March 31 2010 or upgrading ones going onto new talk plans from April 30th
will get the 61.3p daily rate as default and not be entitled to opt out.
Mobile Internet browsing bundles from March 2010
Mobile Internet cost information
out of
bundle
cost
availability
Anytime monthly
browsing bundle (500MB)
£5 per
month
500MB anytime
allowance per month
61.3p
per dayAll PAY monthly customers
Anytime monthly
browsing bundle (1GB)
£10.21
per
month
1GB anytime
allowance per month
61.3p
per dayAll PAY monthly customers
36 37
using your phone abroad: set up and costs
Using your phone abroad is as simple as using it at home. 24 hours before you
travel, call 150 to enable international calling. To set up your Answer Phone
PIN call 123 from your Orange phone (this will enable you to retrieve messages
from your Answer Phone whilst abroad).
If you need to know how much a call is going to be whilst you’re away,
you can text “FROM [COUNTRY]” to 159 and we’ll let you know the cost.
Don’t forget this is FREE.
calling
from zoneRepublic of Ireland
Channel Islands& Isle of
Man
Europe 1*
Europe 2
AustraliaUSA & Canada
Rest of World 1
Rest of World 2
calling the
UK, Ireland
& Channel
Islands or
Europe 1
36.6p 30.5p 36.6p £1.30 85p £1.10 £1.45 £1.75
calling any
other zone40.9p 40.9p 71.5p £1.30 85p £1.10 £1.45 £1.75
receiving
calls11.5p 9.5p 11.5p 70p 70p 70p 90p £1.00
sending
texts10.2p 10.2p 10.2p 40p 40p 40p 50p 50p
photo
messaging (less than 50KB)
61.3p 61.3p 61.3p 61p £1.02 £1.02 £1.02 £1.02
photo
messaging (over 50KB
including video
messaging)
76.6p 76.6p 76.6p 77p £1.53 £1.53 £1.53 £1.53
listen to
answer
phone36.6p 36.6p 36.6p £1.33 87p £1.12 £1.48 £1.79
* Calls to customer services are free from your Orange phone. All call rates above are pence per minute (ppm) In EEA countries Iceland, Liechten-
stein & Norway, French Guiana, Gibraltar, Guadeloupe (inc St Barthelemy and St Martin), Martinique, Reunion you will be charged 30.5p to make a
call and 9.5p to receive a call from Ireland and Channel Islands zone and Europe 1 zone. Prices apply to all networks in all countries and zones.
All calls made whilst in Ireland & Channel Islands and Europe 1 will be charged per second with a 30 second minimum call charge; and calls
received whilst abroad will be charged per second for all zones (No minimum call charge). All the SMS sent whilst in Ireland & Channel Islands
and Europe 1 will be charge 10.2p per message.
For more information regarding call charge in aircraft, please go to orange.co.uk/aircraft.
For more information regarding call charge in ship services, please go to orange.co.uk/ship.
Travel Data bundles make it easy to access the information you want and stay
in touch while you’re away. Sign up for one of our bundles to enjoy discounted
rates on data while travelling. These bundles are perfect for browsing the
internet on your phone.
mobile data charges
If you’re not sure how often you’ll need data, you may prefer to pay for the
data you use as you use it: this now costs as little as £3.07/MB (1MB on your
mobile gives you approximately 100 WAP pages or 100 emails or lets you
send 10 pictures).
Data used from zoneGPRS/3G data
- per MB
Ireland & Channel Islands £3.07
Europe 1 £3.07
Europe 2, Australia, USA & Canada, Rest of World 1, Rest of World 2
£8
Travel in Countries in Ireland & Channel Islands and Europe 1 zones
bundle cost bundle elements bundle durationout of bundle charges
per MB
£3.00 30MB 1 day* £3.07
£15.00 30MB 30 days £3.07
£50.00 150MB 30 days £3.07
£150.00 500MB 30 days £3.07
£15.00 30MB monthly £3.07
£50.00 150MB monthly £3.07
£150.00 500MB monthly £3.07
* Once you opt in, the bundle begins automatically, as soon as you start using data in Ireland and Channel Islands zone or Europe 1 zone. You will be
charged the bundle fee each day for any data you use up until the allowance has been used. If you use more than the bundle allowance, costs revert
to £3.07 per MB. The bundle will last up until midnight of that same day (local time).
38 39
Travel all around the world*
bundle cost bundle elements bundle duration out of bundle charges per MB
£8.17 4MB 30 days EU £3.07 / The rest of world £8**
£15.32 10MB 30 days EU £3.07 / The rest of world £8**
£61.28 50MB 30 days EU £3.07 / The rest of world £8**
£137.87 200MB 30 days EU £3.07 / The rest of world £8**
£8.17 4MB monthly EU £3.07 / The rest of world £8**
£15.32 10MB monthly EU £3.07 / The rest of world £8**
£61.28 50MB monthly EU £3.07 / The rest of world £8**
Travel in USA or Canada
bundle cost bundle elements bundle durationout of bundle charges
per MB
£5.10 4MB 30 days £8
£12.25 10MB 30 days £8
£61.27 50MB 30 days £8
£5.10 4MB monthly £8
£12.25 10MB monthly £8
£61.27 50MB monthly £8
* Bundles are available in Ireland & Channel Islands, Europe 1 (include France and Spain), Europe 2 (include Turkey and Croatia), Australia, USA &
Canada, Rest of World 1 and Rest of World 2 zones.
**To find out relevant region country list(s), please go to orange.co.uk/abroad for further information.
Europe Traveller 30 day – holiday bundle Monthly – frequent traveller
cost £5.10 £10.22
allowance
200 Mins @27.50p/min to make calls
200 Mins @ to receive calls for free
in all countries in Europe
1000 Mins @27.50p/min to make calls
1000 Mins to receive calls for free
in all countries in Europe
Europe Traveller
Get 25% off standard roaming rates in Europe with a Europe Traveller bundle.
mobile data charges
continued
40 41
World Traveller
For £5.10 a month get unlimited discounts on all your calls and texts when
travelling in top international destinations such as the USA & Canada,
Australia, Turkey, Egypt and many more.
calling
from zone
making
calls
abroad
standard%
discount
receiving
calls
abroad
standard%
discount
sending
texts
abroad
standard%
discount
Ireland &
Channel
Islands
32.9p 36.6p 11% 10.4p 11.5p 14% 9.2p 10.2p 10%
Europe 1
(inc. France,
Spain)
32.9p 36.6p 11% 10.4p 11.5p 14% 9.2p 10.2p 10%
Europe 2
(inc. Turkey,
Croatia)
91p £1.30 30% 49p 70p 30% 28p 40p 30%
Australia 60p 85p 30% 49p 70p 30% 28p 40p 30%
USA &
Canada77p £1.10 30% 49p 70p 30% 28p 40p 30%
Rest of
World 1£1.16 £1.45 20% 72p 90p 20% 40p 50p 20%
Rest of
World 2£1.40 £1.75 20% 80p £1.00 20% 40p 50p 20%
■ calls to customer services are free from your Orange phone
■ prices apply to all networks in all countries and zones
■ where a discount rate is not applicable (some zones, products),
standard charges will apply
■ all calls made whilst in Ireland, Channel Islands & Europe 1 will be
charged per second with a 30 second minimum call charge, and all calls
made whilst abroad other than Ireland, Channel Islands & Europe 1 will
be charged in 60 second increments
■ all calls received whilst abroad will be charged in per second
■ in countries where VAT is applicable, VAT is included in the above rates
International Calling
Calling abroad from the UK
Flat rate charges from the UK means great value all day long, so you pay the
same all day, every day, whether you are calling a landline or mobile.
For a list of countries and which zone they are in visit orange.co.uk/
international
or call customer services on 150.
Call abroad Subscription
Get our Call Abroad Subscription for £2.56 a month and benefit from
discounts to all our international calling zones.
Calling abroad from the UKTexting
abroad from
the UK
photo
messaging
abroad from
the UK -
under/over
50KB
Making an
international
video call
Receiving an
international
video callstandard rates
Call Abroad
Subscription
rate
Orange Zone 60p 18p
20.4p 30.6p 51.1p free
Europe 1 60p 20p
Europe 2 60p 25p
Ireland 30p 15p
Australia 60p 28p
USA 40p 12p
Rest of World 1 £1.20 75p
Rest of World 2 £1.20 80p
Calling abroad
from the UK
Texting abroad
from the UK
photo messaging
abroad from
the UK - under/
over 50KB
Making an
international
video call
Receiving an
international
video call
Orange Zone 45p
20p 30.6p 51.1p free
Europe 1 45p
Europe 2 50p
Ireland 15p
Australia 50p
USA 30p
Rest of World 1 90p
Rest of World 2 £1
International calling charge for Camel SIM only tariff
42 43
Services
service description cost further information
Orange Care
Worldwide cover for your phone against loss, theft, damage as well as developing a fault, subject to Orange Care General Terms and Conditions. Any claim accepted will be subject to an administration fee (currently £15). Replacement is usually within 24 hours of a claim being accepted
£6 per month per phone including Insurance Premium Tax, not applicable to certain high value devices
£12 per month per phone including Insurance Premium Tax, applicable to certain high value devices
To arrange or request a copy of Orange Care Genernal Terms and Conditions (OCGTCs), please call 150 free from your Orange phone, or 07973100150 from any other phone
Orange Care is the insurance and warranty for your Orange device. The Orange Care General Terms and Conditions can be seen by visiting our website orange.co.uk.
Copy and Keep
Copy and Keep service, copies SMSs, photos, music downloads and videos (only media which is copyright free will be transferred) from phone to phone or to USB stick
Free for New and Existing Orange Care Customers or £6 as a stand alone charge (per transaction)
to use the Copy and Keep Service, visit an Orange Shop
118 000
Orange Directory Enquires service UK
To request a UK national phone number
89p per call. Maximum of 3 numbers per call. It is free to receive the searched number text. 30.6p per minute onward call connection
call customer services on 150 or visit orange.co.uk/118000
118 000 Information finder Directory Enquiries by text
Ask any type of question or request a directory listing by text
texts to 118000 - standard out of bundle rate; texts from 118000 - £1.02
call customer services on 150 or visit orange.co.uk/118000
Other 118’s Third party Directory Enquiries
–Prices to call other 118 numbers other than Orange may vary
Please call customer services on 150 or visit orange.co.uk/directoryenquiries
195 Accessibility Directory Enquiry service
blind/disabled directory enquiries
calls to this service are free for the first 90 seconds, then are charged at 20p per minute for onward call connections
call 195/150 to register for access call 07973 100 195 from any other mobile to access the service
Orange Text alerts
You can choose from a range of categories: sports, news, weather, horoscopes, lottery results, text messaging games and jokes, financial news, body and soul and entertainment alerts
From 12.3p per message received
call 277 for details
service description cost further information
Orange Maps
Orange Maps gives you the best of mobile maps and in-car navigation all on your mobile phone
£5visit orange.co.uk/orangemaps
Orange Postcards
Use your phone to take a photograph and send it by MMS shortcode 80247 to be turned into a postcard that will be delivered by the Royal Mail
£1.79 in the UK
£2.24 overseas
standard WAP charges apply
visit orange.co.uk/mms
Orange Mobile TV
Orange TV lets you watch channels you all know and love, as well as some exciting new ones on your 3G phone
It costs £5 per month for regular TV packs, or £10 per month for the Max pack. Alternatively pay as you watch for 40p per minute
visit orange.co.uk/tv
Monkey tariff
Call 247 or 079 7310 0247 to listen to a friends playlist by entering their unique 7-digit Monkey playlist number
5p per minute from the UK. Standard roaming charges apply if calling from abroad
visit orange.co.uk/monkey
Music PlayerDownload songs from hundreds of artists straight to your phone
Tracks usually cost £1.54 per track or buy a bundle of 3 for £3.07. The cost is added to your monthly bill
visit orange.co.uk
Orange Email and Organise
View your emails on your handset via POP clients or Orange World. Have your third party email accounts and Orange email in one place by registering online to Orange Email Manager. Receive SMS email notifications or listen to your emails on Orange Answer Phone
Normal data charges apply
Email is included within the Orange World bundle allowance
SMS alerts are free
20.4p per minute to listen to your emails
visit orange.co.uk/emailandorganise
Answer Fax
Orange Answer fax lets you receive faxes directly to your phone while you’re out and about and forward them to a convenient fax machine for printing
charged at normal Answer Phone rate (additional charges may apply)
call customer services on 150
Fax and data services
Send and receive faxes and emails, even browse the internet while you’re on the move
Data calls to freephone numbers will be charged at standard rates, depending on your service plan
go to an Orange Shop or call 156
44 45
Services
service description cost further information
Local Number
If you don’t want people to know you are using a mobile phone, you can have a local number. Available for London, Birmingham, Liverpool and Manchester dialling codes
No initial charge.
Monthly charges:
a number local to your billing address £18
a number not local to your billing address £32.94 cost per incoming call 10.20p (pm)
call customer services on 150
Memorable Numbers
You can also choose a phone number that everyone can remember
One off charge and then monthly charges depend on your service plan
bronze Orange number - £58.75
silver Orange number - £235
gold Orange number - £360
bronze local number - £88.13
silver local number - £117.50
gold local number - £146.88
call customer services on 150
Your Account onlineManage your Orange account online
– visit orange.co.uk
Bills and Statements Itemised bills £1.54call customer services on 150
Copies of bills
Copies of itemised bills £3.60 per copycall customer services on 150
Payment typeCharge for not paying by Direct Debit
£3.58 per numberFurther information: call customer services on 150
Bills in large print, Braille or Audio
–call customer services on 150
call customer services on 150
Phone unlocking charge
If you want to use your phone on an alternative network you can have your phone unlocked
£20.42. If you are still within the minimum term of your contract you must also pay the remainder of your monthly charges of your contract
call customer services on 150
Text delivery reportsReceive a text informing you whether your message was successfully delivered
1p per receiptcall customer services on 150
network performance promise –
we’ll give you credit if you’re cut off
Orange is the only network to give you up to a minute of talk time back, in the
unlikely event that you’re cut off during a call.
■ call the same number back within five minutes, and before calling
anyone else, and we’ll credit your account
■ redialled calls must last longer than three seconds for credit to be added
■ calls to fixed charge numbers, like Orange Directory Enquiries,
will be credited as a call at your standard rate
■ on Talkshare accounts the credit will be available for the rest
of the group to use
■ calls lost by a third party don’t qualify for credit
Our network promise doesn’t apply to 3G, international calls, calls made whilst
abroad, calls made whilst national roaming or freephone 0800 numbers.
46 47
early termination charge price guide information
■ If you wish to terminate your contract early you are required to pay the
remaining monthly line rental charges to cover your minimum contract
period. However, you could be eligible for a discount, as explained below.
■ Orange pays money to other networks when you make calls and send
texts and receives money when you receive calls and texts. So if Orange
usually pays more than it receives, we’ll make a saving if you terminate
your contract early.
■ Orange has looked at the average calls and texts made and received on
a range of tariffs and calculated whether on average we will save money
if you terminate early and if so, how much. That average saving is the
discount which you will receive.
■ It varies according to tariff and therefore the table below sets the discount
which will be applied to any tariff which falls within a particular band of
tariffs according to the cost of the monthly line rental.
Your Early Termination Charge is worked out by: subtracting the appropriate
discount (see table above) from your monthly line rental (Exc VAT). This is then
divided by 30 to give a daily Early Termination Charge, and multiplied by the
number of days left on your contract.
If you are on Everyday 50 a different calculation is used. Your Early Termination
charge is calculated by subtracting the appropriate discount (see table above)
from 0.43p. This number is then multiplied by the number of days left on your
contract and divided by 30.
Example: Dolphin 35 customer with 120 days left on contract. £3.62 (discount) is subtracted from £29.79 (monthly line rental Exc VAT) = £26.17.
This number is then divided by 30 to give daily Early Termination Charge £26.17 ÷ 30 = £0.87, and multiplied by 120 days left on the contract.
Total Early Termination Charge is: 0.87 x 120 = £104.68
from to discount
£0.00 £10.21 0
£10.22 £20.42 22p
£20.43 £30.64 £1.45
£30.65 £40.85 £3.62
from to discount
£40.86 £51.06 £7.16
£51.07 £61.27 £11.24
£61.28 £71.48 £19.08
£71.50 £81.70 £14.70
line rental including VAT
48
For further information about Orange and our products and services please
visit our website at orange.co.uk
The information contained within this booklet is correct at the time of going to press,
but Orange reserves the right to make subsequent changes to it, and services may be
modified, supplemented or withdrawn. For up to date information on the latest prices
please visit orange.co.uk
All prices include VAT unless otherwise stated.
© Everything Everywhere, UK registered company 02382161.
Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW
orange.co.uk
All other trademarks are acknowledged.
TAG 57009459/190412
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