Post on 21-Dec-2014
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A N G E L A T H O M P S O N , S E P S 3 0 2CHAPTER 6:CONTROLLING
CHAPTER OUTCOMES
• Describe the Control Process• Contrast Two Types of Corrective Action• Compare Preventive, Concurrent, & Corrective• Explain how a Supervisor can Reduce Cost• List the Characteristics of an Effective Control
System
CHAPTER OUTCOMES
• Explain Potential Negatives that Controls can Create• Explain Just-in-Time Inventory Systems• Explain Value Chain Management• Identify the Ethical Dilemmas in Employee
Monitoring• Explain Employee Theft and its Effects on
Organizations
IMPORTANT TERMS
• Basic Corrective Action
• Cause-Effect Diagram• Concurrent Control• Control by Exception• Control Chart• Control Process• Corrective Control• Flow Chart• Immediate Corrective
Action • Just-in-time Inventory
System (JIT)• Kanban• Preventive Control• Range of Variation• Scatter Diagram• Supply Chain
Management• Value Chain
Management
THE CONTROL PROCESSWhat is the Control Process?
THE CONTROL PROCESSWays to Measure Actual Performance
Personal Observation
THE CONTROL PROCESSWays to Measure Actual Performance
Statistical Reports
THE CONTROL PROCESSWays to Measure Actual Performance
Oral Reports
THE CONTROL PROCESSWays to Measure Actual Performance
Written Reports
THE CONTROL PROCESSWhat to Measure in an Actual Performance
THE CONTROL PROCESSHow do you compare results with standards?
Determining Acceptable Ranges
Goal Actual +/-
Machine A 5 4 -1
Machine B 7 3 -4
Machine C 8 9 +1
Machine D 7 7 0
27 23 -4
Which Machine has an Acceptable Range?
THE CONTROL PROCESSHow do you compare results with standards?
Special Measurement Tools: Cause and Effect Diagrams
Fishbone Diagram
THE CONTROL PROCESSHow do you compare results with standards?
Special Measurement Tools: Flow Charts
Event 1
Event 2
Event 3
Event 4
Event 5
THE CONTROL PROCESSHow do you compare results with standards?
Special Measurement Tools: Scatter Diagrams
THE CONTROL PROCESSHow do you compare results with standards?
Special Measurement Tools: Control Charts