Post on 12-Aug-2019
pACE Setter A ce Re l o ca t io n
Sy s te m s, I n c . January 2016
In this issue:
Behind The Wheel 1
Main Street 1
Chuck’s Corner 2
Medical Exams 3
Winter Driving 3
Customer Support 4
Kathy’s Reminder 4
Ops/PVOs Meetings 5
Jim Hough Retires 5
Frontage Road 6
Important Dates 6
Our Space – HR Corner 7
Employee Spotlight 8
pACE Setter
Behind the Wheel - Jeff Beaumont, Ace 15
Jeff Beaumont resides in Springrun, PA with
his wife and two boys. He is the 4th genera-
tion of his family to be in the business. His
great grandfather owned a moving business
in the Philadelphia area. His grandfather was
partners in a moving business in Feasture-
ville, PA where he was an agent for Lyon
Van Lines. His father owned a moving com-
pany in Bucks County, PA where he was an
agent for Continental Van Lines and then
became an Atlas Van Lines agent.
At the age of 8, Jeff rode in a moving truck
as his family would take vacations to Disney-
land and the Grand Canyon in it.
Throughout high school he helped his dad in
the summer and on "educational trips". He
pursued a technical degree in heating and air
conditioning technologies while continuing
to do moves on his breaks. Although he
landed a job doing plumbing, heating, and air
conditioning, he didn’t feel the same satis-
faction that you get at the end of completing
a flawless move. Back to his dad’s company,
Jeff went and became a driver. After the
passing of his dad, and a company decline,
Jeff met Clay from Ace and joined our team!
Orlando $3,902,532.64
Maryland $6,398,585.31
Long Beach $2,297,747.14
Seattle $ 631,814.41
San
Diego $3,050,813.81
Chicago $1,996,022.60
San
Marcos $2,431,365.09
San Jose $4,508,349.63
Phoenix $1,876,059.32
When Jeff’s
at home he
enjoys
spending
time with
his family
and hanging
with his
boys. He
likes to
maintain his
truck and
collect toy
moving
trucks. He is also interested in classic cars.
Jeff enjoys stopping at the Texas Road
House on his long drives.
Jeff shared that “Ace operates seamlessly-
from dispatch to revenue processing.
They seem to search for finer and finer
improvements. Dispatch works with the
drivers, not against them”. On the road,
he is 100% focused on his work. To bring
great customer service he practices pa-
tience and good listening skills in order to
meet expectations.
Main Street - VP of Operations, Dan Lammers
Happy New Year. What will 2016 have in store for us? It's an election year,
so we will have some market uncertainty depending how the campaigning goes.
I’d like to look at the world with rose-colored glasses, but it’s my nature to be
cautious. The price of oil is decreasing which is great as a consumer but it
wreaks havoc on the world economy.
Ace has committed to 14 new Kentucky Trailers this year and we have secured
financing through our bank for additional power equipment. At the same time,
construction on the Illinois facility is nearing completion. We should be in our
new Chicago home by mid-February.
(Con’t on page 2)
2015 Hauling
(in dollars)
Please see the Video
Board for current Hauling
Excellence Numbers.
pACE Setter
FROM UNCLE CHUCK’S CORNER
SMOOTH OPERATOR AWARD
WINNERS FOR 2015
Long Haul: Josh Morton, Ace-64 Inspections-2, Violations-1, CSA Pts.-0,
Safety Points-0
Short Haul: Vince Conner , Ace-25
Inspections-1, Violations-0, CSA Pts.-0,
Safety Points-5
Local: Andy Pelman, Ace-25
Inspections-2, Violations-0, CSA Pts.-0,
Safety Points-0
Congratulations! For being the best in
Safety Compliance!
Smooth Operator Award Criteria
Months in service-12, Missing logs with
Atlas or Ace-0
Safety Points- 50 or Less, CSA Points-15
or Less
Roadside Inspections-1 or More,
Violations-1 or Less
Out of Service Violations-0,
Suspensions-0
DRIVER HIGHLIGHTS
Safe Driving Awards
Ray Toliver (Ace-66)
350,000 Miles
Scott Marconi (Ace-15)
350,000 Miles
Mike Smith (Ace-08)
200,000 Miles
Art Watkins (Ace-15)
100,000 Miles
Clean Level 1 Inspections
Gilberto Tapia (Ace-75)
Roberto Araujo (Ace-75)
Juan Luna (Ace-25)
New ELDs Installed
Jason Price (Ace-15)
Aaron Huamani (Ace-15)
(con’t New ELDs Added)
Rod Knott (Ace-25)
Brett Scott (Ace-62)
Brian Fortin (Ace-96)
ROOM FOR
IMPROVEMENT
Rule 4 Administration Fees
Delinquent Log Charges -
$1400.00
Log Book -$5500.00
Using unqualified Driver -
$550.00
2015 Late Log Charges-
$27,295.00
2015 Other Rule 4 Charges-
$21,199.00
Page 2
(Main Street – con’t from page 1)
As we continue to invest in this industry, we must also see that our business partners remain healthy as well. Our
relocation company clients, the direct contract business, the private consumer and our Contract PVO's must suc-
ceed simultaneously. A lot of things must happen at the same time in order for this to work.
We've committed in operations to reduce waste and capitalize on opportunities each day. Our Operations Man-
agers are headed to San Diego for our Semi-Annual Operations meeting on Feb 29th, March 1st and 2nd. Also
our 2nd annual Operations Week is planned for March 14th-18th. We will be focusing on being better than our
competition and providing a high value customer experience. - Dan Lammers
WINTER TRUCK DRIVING TIPS
Volume Page 3
Maintain your vehicle and have it “winterized” by a professional.
Do a proper pre-trip inspection to make sure all systems are working properly.
Keep the fuel tanks as full as possible. A half-full tank can lead to water condensation in the fuel line.
Carry some extra fuel treatment and use when needed to help prevent the diesel from gelling.
Stock your vehicle with basic supplies like warm clothing, blankets, flashlights, extra food, bottled water,
road flares and a first aid kit.
SLOW DOWN and adjust your speed appropriately for the road conditions.
Allow extra distance between you and the vehicles ahead of you.
Avoid using cruise control.
Use extra caution when traveling across bridges and overpasses as they freeze before the road.
Listen to weather reports and allow extra time BEFORE you head out.
Clear snow and ice from all windows, hood and roof, including your trailer.
Make sure headlights and taillights are cleaned frequently.
PLAN AHEAD and know where truck stops are, so you can stop should the weather turn bad.
Carry the correct amount of tire chains required.
If the time comes and chains are needed . . . STOP!
We are still having a problem with PVO’s waiting until the last minute to complete
their new DOT physical.
Obtain the new medical examination at least one month prior to the expiration date of the current medical
examination.
If at all possible, obtain the new medical examination in your domiciled state.
The medical examiner used to obtain the medical examination MUST be listed on the National Registry
of Certified Medical Examiners (NRCME). If you need help in finding a certified clinic call Ace Safety.
Submit a copy of both the medical examination form and the medical examiner’s certificate to Ace Safe-
ty and we will review it for you to ensure the medical examiner’s certificate is completed in full and then
submit to Atlas for you.
You must submit a copy of the medical card to the state DMV immediately after obtaining the new
medical examination.
The copy of the medical examiner’s certificate must be submitted to the state DMV within 5 days of
obtaining the medical examination.
Once received by the state, the van operator’s driving record is to be updated with the current medical
information within 10 days.
MEDICAL EXAMINATION/DOT PHYSICALS
pACE Setter Page 4
Happy New Year!
As I sat at my desk wondering what the best way
would be to start this article, I thought to myself- how
to we convey an attitude of gratitude towards our
PVO’s and Contractors? Then it came to me… I will
start with a simple “THANK YOU”.
To all our Professional Van Operators and contractors,
thank you. We appreciate all you do (on and off the
record) to make sure our customers receive the best
possible service; you are the heart and soul of Ace,
and we owe you a debt of gratitude.
New this year, we will be sharing information, as well
as reminders, to hopefully make your job easier! For
our inaugural launch, I will leave you with these 9 tips
to providing excellent customer service:
-Know Your Product/Service – Know what it takes to
do the job inside and out.
-Be Friendly – A warm handshake and a smile can go
a long way when someone is under stress. Keep your-
self open and friendly.
-Say Thank You – Offer an attitude of gratitude, it
goes a long way in the eyes of the customer.
-Train your staff – Train your helpers and give them
clear expectations.
-Show Respect – Offer respect to the customer with-
out them having to earn it.
-Listen – Make sure to listen to what the customer is
saying by using your interpersonal skills.
-Be responsive – Make sure to respond in a timely
fashion. Even if you don’t know the answer, let them
know you will it find out.
-Ask for Feedback – Ask the customer if you per-
formed to their expectations.
-Use Feedback to your advantage – Good or bad, take
the feedback into consideration.
We will be here cheering you on throughout 2016 and
beyond!
-Nancy Fiechtner, Customer Service Manager
MESSAGE FROM CUSTOMER SUPPORT
KATHY’S REMINDER
Remember to get your own Weight Ticket when picking up a Military Shipment from a NTS warehouse.
Any warehouse you pick up from, you need to have your own scale ticket. You CAN NOT use the
warehouse’s scale ticket. You must also RIDER the shipment from the inventory they provide to you for
that shipment. Happy & Prosperous New Year to everyone!
Page 5 Volume
The 2016 Professional Van Operator/Operations Man-
agement meeting schedule has been determined. Due
to the coming ELD mandate, proposed and expected
enhancements in the CSA program and changes in the
governmental van operator qualification requirements,
it is extremely important for all available van operators
and agency operations staff to attend one of the meet-
ings.
After the safety discussion, the meetings will address
operations, company overview, claims, customer satis-
faction, and other van lines topics expected to be of
interest.
The meetings will begin at 8 am and conclude around
1 pm, with a light breakfast served before the meetings
and a lunch provided during the meeting.
The dates and locations of the 2016 meetings are:
Tustin, CA Saturday, January 23, 2016 Alexander’s Mobility Services (207)
2942 Dow Avenue
Tustin, CA 92780
Phone: 714-731-1658
Atlanta, GA Saturday, February 20, 2016
Atlantic Relocation Systems (1037)
1314 Chattahoochee Ave., NW
Atlanta, GA 30318
Phone: 404-351-5311
Evansville, IN Saturday, April 2, 2016
Atlas Corporate Headquarters/Annex Building
1212 St George Road
Evansville IN 47711
Phone: 800-638-9797, Extensions #2450,
#2809
Carrollton, TX Saturday, March 5, 2016
(Dallas) Nelson Westerberg (1511)
3214 Commander Drive
Carrollton, TX 75006
Phone: 972-447-0040
Naperville, IL Saturday, April 9, 2016
(Chicago) Prager Moving & Storage Co.
(1555)
155 Fort Hill Drive
Naperville, IL 60540
Phone: 630-276-1200
Upper Marlboro, MD Saturday, April 23, 2016
(Baltimore) Ace Relocation Services (15)
1400 Commerce Drive
Upper Marlboro, MD 20774
Phone: 301-867-0400
2016 PVO & Operations Management Meetings
Jim Hough Retires!
Jim spent the last 10 years of his career at
Ace 66 and has done everything from sales to
surveys to quality control. He is officially
retiring so he can now concentrate
100% on his wood working capabilities! Enjoy your
retirement Jim, and thanks for your great work!
Happy New Year from Phoenix!
2015 was a tremendous growth year for Ace 96 and
we look to continue the pattern in 2016. With the ad-
dition of Mande Moses and John Stodder to our sales
team, our objective is to take back the market share
with Private client business. Realtors continue to be
our focus and Scott Bennett is leading the way back
into the Commercial marketplace as well. We are
actively recruiting for OTR and Local Contractors as
we begin the preparation for the upcoming season.
Our Goal remains “To Meet or Exceed the Level of
Expectation” with all our clients. The more
education and training we can do before the season,
the better prepared we will be.
We service all four corners of Arizona, for the most
part, so please keep us in mind for shipments in
Albuquerque, Las Cruces, El Paso, Yuma, Tucson
and Las Vegas.
None would be possible without the support, culture
and great attitude of everyone in the Ace Family,
and for that, we Thank You. To a prosperous and
rewarding 2016 from your Cactus
office….Cheers!
-Tad Allies , GM
Frontage Road - David Wood and Staff at Ace 15 Page 6
Frontage Road - Tad Allies and Staff at Ace 96
pACE Setter
Check the video bulletin board at any Ace branch office
for the latest Hauling Excellence ratings and reviews!
HOW ARE WE DOING?
IMPORTANT DATES TO REMEMBER
Martin Luther King Day - Monday, January 18th
Operations Management Meeting in Tustin, CA - January 23rd. See page 5 for all meeting dates.
Valentine’s Day - Sunday, February 14th
Operations Management Meeting in Atlanta, GA - February 20th. See page 5 for all meeting dates.
Operations Staff, from left to right:
Tad Allies, Roger Smith, Marty Proffitt, Debbie Kennard
Sales Staff, from left to right:
Scott Bennett, Mande Moses, Jennifer Neal,
John Stodder
Page 7 Volume
Get in Slow Lane
Does your inner voice keep saying, slow down?
You’d like to, but can’t find the time with nonstop deadlines, child care, places to be and people to text. Getting a lot done isn’t bad, but feeling constantly rushed is. During this busy season, give yourself permission to move into the slow lane. Here are 3 simple practices:
Pause. Say you’re sur rounded by traffic jams, chattering people or noisy crowds consciously shift your focus from these annoyances to the tangible things around you such as light, air and objects.
Observing the stillness of these elements can pro-vide a brief reprieve from rushing thoughts.
Retreat. Enjoy time-outs. Take a short walk and breathe in fresh air. Have a quiet lunch or
spend a few minutes reading. Meditate. Try it r ight now: Take a deep breath and relax your facial muscles. Lower your shoulders and arms, and loosen up your hands and wrists. If seated, uncross your legs or ankles; you’ll feel your thighs sinking into your chair, and your calves be-coming heavy. Now slowly breathe in and out. You’ve just activated your relaxation response.
Ease off the gas pedal and welcome the calm.
Make some new habits in 2016!
Good Sleep Runs
In The Family
Modern families face many barriers to getting quality
sleep. They’re busier and more dependent on smart devic-
es than ever before. In the 2014 National Sleep Foundation
(NSF) poll, parents cited evening and homework as the
most common reasons for missing sleep.
The poll also found that electronic devices, including TVs,
smartphones, tablets and laptops, are pervasive in bed-
rooms; 72% of children have at least 1 device in their bed-
room. Smart devices can disturb sleep through light and
noise, as well as use up time needed for sleep.
More than 90% of parents polled believe in the importance
of sleep for their family’s health. Yet 45% of kids age 6 to
17 aren’t getting the 9 hours of nightly sleep needed
through childhood and adolescence.
Ongoing sleep deprivation raises our risk for serious mala-
dies, including type 2 diabetes, obesity and cardiovascular
disease. For children, sleep is critical to brain development
and emotional health.
Besides poor concentration and performance, sleep-
deprived kids are more likely to be depressed, sick or
obese and have behavior problems.
Here’s advice from the NSF:
1. Set regular bedtimes and enforce them.
2. Be a role model; practice good bedtime habits.
3. Experts advise removing TVs and all screen devices
from bedrooms. Children need to stop using electronic
devices at least 1 hour before they go to sleep.
4. Ask your child’s teacher about any related behavior,
such as alertness problems or falling asleep in class.
5. Talk to your child about the importance of sleep.
6. Try to ensure that your child’s homework and activities
can be completed without interfering with the routine
bedtime.
GET IN THE SLOW LANE!
pACE Setter Page 8
https://twitter.com/acerelocation
https://twitter.com/AceReloPVO
https://www.facebook.com/acerelocation
https://www.linkedin.com/company/ace-relocation-systems
Joe Nasca has been the
local dispatcher at Orlan-
do since May of
2015. He was born and
spent 10 years in Buffalo,
NY. He lives with his
wife and two children,
and has a grandmother
Kathy Fleming has been
working at Ace for 8 years,
starting out in local dis-
patch, and is currently in
transition from Interstate
Dispatch to becoming the
operations manager for 43
on February 1. She was
born and spent the first 12 years of her life on
Long Island, NY, and her two daughters and five
grandchildren live in Florida. Her favorite non-
work activity is going to the casinos. Kathy says
the best things about Ace are the people and diver-
sity of the many hats she wears. She holds to this
day the Pompano Beach High School record in
440 track. We wish Kathy success in
her new position.
and two uncles close by in Florida. Joe likes working
with his team in Orlando. He spends his free time
participating in BBQ competitions and is headed to
Sonny’s Smokin Showdown along with 80 other teams
at the end of this month. Joe and his team will prepare
tasty masterpieces in four categories:
Chicken, pork ribs, pulled pork and beef
brisket. Good luck Joe!