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To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Managing Technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Operations Information systemIn India And the Global
Environment
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
OIS In today’s Global Environment
Areas of application:-
1. Supply chain management
2. Freight operations
3. Inventory control systems
4. e – governance
5. e – procurement
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
• Supply chain management has been the cornerstone to Wal-Mart’s success.
• Emphasizes on visibility of their SCM by sharing information with their suppliers. (real time operations)
Supplier Management: Retail Link Decision support system. It is a bridge between Wal-Mart and its suppliers. It is an address you can visit via Internet to retrieve the
salesdata, inventory data, information on its development.
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Inventory Management: RFID (Radio Frequency Identification)
Automated Data collection based
on an electronics – not a barcode Tag can be imbedded in the
product or stuck on the exterior case or pallet
Reader instead of a barcode scanner
Allows fully automated data collection with the use of portals
Can read many ID tags at a time
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
INVENTORY MANAGEMENT of
• Dell chose i2 Technologies for
its SCM system. • i2 serves almost 70% of the
SCM market.• Every 20 sec the S/W aggregates orders, analyzes material
requirements ,compares Dell’s on-hand inventory with its suppliers’ inventory and then creates a supplier bill of material to meet its order needs .
• Instead of forecasting the daily supply needed, Dell receives the exact material every two hours to fulfill actual customer orders.
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
OIS in the Indian scenarioCentre for Railway Information Systems (CRIS) CRIS designs, develops, implements and maintains large
information systems for the Indian Railways.
Some of the important projects handled by CRIS:- o The computerisation of the Freight Operation Information System of Indian
Railways. FOIS enables management and control of freight movement, optimisation of asset utilisation, and generation of freight invoices.
o National Train Enquiry System for latest train running timings.o E-Procurement system provides a secure, fair, and transparent method of
procurement of material by the Railways through a web-based interface. o SLAM - Software for Locomotive Asset Management is a software system
under development at CRIS which shall cater for Locomotive Asset Management on Indian Railways.
o The Internet based E-ticketing reservation system
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
o Railway crew management in India CMS, is software which provides information regarding railway crew at all times.
o Control Office Application(COA) is a software which provides a solution for the rail traffic Controllers of each Division to manage the trains running over the track.
e – governance
Focuses on :-o The use of Information and communication technologies, and
particularly the Internet, as a tool to achieve better government.o The use of information and communication technologies in all facets
of the operations of the organization of the government.o The continuous optimization of service delivery, constituency
participation and governance by transforming internal and external relationships through technology, the Internet and new media.
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Suppliers
Process Technologies along Supply Chains
Purchasing• Communication• Transportation• EDI• Materials handling• Testing• Storage• Office technology• Information
technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Suppliers
Process Technologies along Supply Chains
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Suppliers
Process Technologies along Supply ChainsService
Operations• Basic processes• Testing• Materials
handling• Office
technology• Information
technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Service Operations
• Basic processes• Testing• Materials
handling• Office
technology• Information
technology
Suppliers
Process Technologies along Supply Chains
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Service Operations
• Basic processes• Testing• Materials
handling• Office
technology• Information
technology
Suppliers
Process Technologies along Supply Chains
Manufacturing Operations• Basic processes• CIM (computer-
integrated manufacturing)
• Materials handling• Office technology• Information technology• Materials technology• Testing• Storage
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Manufacturing Operations
• Basic processes• CIM (computer-
integrated manufacturing)
• Materials handling
• Office technology
• Information technology
• Materials technology
• Testing• Storage
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Service Operations
• Basic processes• Testing• Materials
handling• Office
technology• Information
technology
Suppliers
Process Technologies along Supply Chains
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Manufacturing Operations
• Basic processes• CIM (computer-
integrated manufacturing)
• Materials handling
• Office technology
• Information technology
• Materials technology
• Testing• Storage
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Service Operations
• Basic processes• Testing• Materials
handling• Office
technology• Information
technology
Suppliers
Process Technologies along Supply ChainsDistribution
• Communication• Transportation• EDI• Materials handling• Packaging• Storage• Office technology• Information
technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Manufacturing Operations
• Basic processes• CIM (computer-
integrated manufacturing)
• Materials handling
• Office technology
• Information technology
• Materials technology
• Testing• Storage
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Service Operations
• Basic processes• Testing• Materials
handling• Office
technology• Information
technology
Distribution• Communication• Transportation• EDI• Materials
handling• Packaging• Storage• Office
technology• Information
technology
Suppliers
Process Technologies along Supply Chains
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Manufacturing Operations
• Basic processes• CIM (computer-
integrated manufacturing)
• Materials handling
• Office technology
• Information technology
• Materials technology
• Testing• Storage
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Service Operations
• Basic processes• Testing• Materials
handling• Office
technology• Information
technology
Distribution• Communication• Transportation• EDI• Materials
handling• Packaging• Storage• Office
technology• Information
technology
SuppliersCustomers
Process Technologies along Supply Chains
Marketing and Sales
• Communication• Media technology• Electronic commerce• Testing• Office technology• Information technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Manufacturing Operations
• Basic processes• CIM (computer-
integrated manufacturing)
• Materials handling
• Office technology
• Information technology
• Materials technology
• Testing• Storage
Purchasing• Communication• Transportation• EDI• Materials
handling• Testing• Storage• Office
technology• Information
technology
Service Operations
• Basic processes• Testing• Materials
handling• Office
technology• Information
technology
Distribution• Communication• Transportation• EDI• Materials
handling• Packaging• Storage• Office
technology• Information
technology
Marketing and Sales
• Communication• Media
technology• Electronic
commerce• Testing• Office
technology• Information
technology
Suppliers Customers
Process Technologies along Supply Chains
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
. Recent development in Supply chain management software is:
• . 1. Base Rate, Carrier select & match pay (version 2.0) developed by Distribution Sciences Inc. which is useful for computing freight costs, compares transportation mode rates, analyze cost and service effectiveness of carrier.
2. A new software programme developed by Ross systems Inc. called Supply Chain planning which is used for demand forecasting, replenishment & manufacturing tools for accurate planning and scheduling of activities.
3. P&G distributing company and Saber decision Technologies resulted in a software system called Transportation Network optimization for streamlining the bidding and award process.
4. Logitility planning solution was recently introduced to provide a programme capable managing the entire supply chain.
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
Operations
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology
• Office technology• Electronic
commerce
Accounting
Operations
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
Accounting
Operations
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
• Product technology• Office technology• Information technology• Process technology• Pilot-plant technology• Computer-aided design (CAD)
Accounting
Engineering
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
• Product technology
• Office technology• Information
technology• Process
technology• Pilot-plant
technology• Computer-aided
design (CAD)
Accounting
Engineering
Operations
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
• Product technology
• Office technology• Information
technology• Process
technology• Pilot-plant
technology• Computer-aided
design (CAD)
• Planning and budgeting technology
• Office technology• Online databases• Information technology
Accounting
Engineering
Finance
Operations
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
• Product technology
• Office technology• Information
technology• Process
technology• Pilot-plant
technology• Computer-aided
design (CAD)
• Planning and budgeting technology
• Office technology• Online databases• Information technology
Accounting
Engineering
Finance
Operations
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
• Product technology
• Office technology• Information
technology• Process
technology• Pilot-plant
technology• Computer-aided
design (CAD)
• Planning and budgeting technology
• Office technology• Online databases• Information technology
Accounting
Engineering
Finance
Operations
Human Resources
• Training technology• Office technology• Performance evaluation• Motivational research• Information technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
• Training technology• Office technology• Performance evaluation• Motivational research• Information technology
• Product technology
• Office technology• Information
technology• Process
technology• Pilot-plant
technology• Computer-aided
design (CAD)
• Planning and budgeting technology
• Office technology• Online databases• Information technology
Accounting
Engineering
Finance
Operations
Human Resources
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
• Training technology• Office technology• Performance evaluation• Motivational research• Information technology
• Product technology
• Office technology• Information
technology• Process
technology• Pilot-plant
technology• Computer-aided
design (CAD)
• Planning and budgeting technology
• Office technology• Online databases• Information technology
Accounting
Engineering
Finance
Operations
Human Resources
Management Information
Systems
• Hardware• Databases• Software• Telecommunications
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Technologies for Other Functional Areas
• Hardware• Databases• Software• Telecommunications
• Planning and budgeting technology
• Electronic data interchange (EDI)
• Information technology• Office technology• Electronic commerce
• Training technology• Office technology• Performance evaluation• Motivational research• Information technology
• Product technology
• Office technology• Information
technology• Process
technology• Pilot-plant
technology• Computer-aided
design (CAD)
• Planning and budgeting technology
• Office technology• Online databases• Information technology
Accounting
Engineering
Finance
Operations
Human Resources
Management Information
Systems
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
MSS
EIS - Market Research - SPSS
DSS - Budget - SAP
EISLocation - GISNetwork - Feasibility Tool
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
OSS
TPS - Supply Chain - SAP / ERP
Network installation - GIS / GPS / NMS
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
OSS
PCS - Monitoring - NMS / Putty
Fault - GIS / GPS / /NMS ECS -
Communication - Clarity / mail/ Net Meeting
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.
Data
Functional - Portal (Gayan Mandir)
Operational - Clarity
Normal - Excel