Onboarding New Residents

part 2

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BENEFITS OF ONBOARDING

NEW EMPLOYEES1. Positive lasting impression2. Assimilate into culture3. Set expectations4. Kick-start engagement5. Reduce turnover

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Reap the same benefits with new residents!

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ONBOARDING BEST PRACTICES

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CREATE A LASTING IMPRESSION

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1. Reserved parking space

2. Welcome sign in apartment home

3. Surprise pizza delivery

4. Paper goods

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“WHEN IN ROME”

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1. Team introductions2. Contact list3. What makes your

community such a great place to live?

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SETTING PROPER EXPECTATIONS

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1. CliffsNotes of community policies

2. Who to call when…3. Maintenance

emergencies4. Who’s responsible for

what5. Easy instructions

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LOOKING FORWARD TO THE FUTURE

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1. Calendar1. Events2. Projects/Inspections3. Area activities/Deals/Movies

2. Photos from previous events

3. Community team for charitable event

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CLOSE THE BACK DOOR

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1. Check in within 48 hours

2. 30-day call/email3. Make every

interaction a big deal

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Insite® Move In Survey1. Prevention/Recovery2. Customer Service

Safety Net3. Reinforce Positive 1st

Impressionsinfo@satisfacts.com

MOVE-IN

KEY TAKE-A-WAYS #insiteslive

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WELCOME WAGON

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THE NORMS

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RELATIONSHIP

THANK YOU!

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