On earning respect and doing what we love - Interaction South America 2013

M EM B E R

On earning respect and doing what we loveDesign professionalism, leadership, entrepreneurship

Santiago BusteloIxDA Latin America Regional CoordinatorDesign Director, Keikendo@sbustelo

Interaction14Interaction South America 2013UX2013

Professional respect

“It’s time we got respect.Bruce Tognazzini, 2003

M EM B E R

The respect staircase

↗Universal respect↗ Sponsors respect↗Management respect↗ Cross-functional respect↗ Colleague’s respect↗ Respect the discipline

José Allona

Professionalism

Leadership:achieving resultswith others

Entrepreneurship:bringing something new to the world

Professionalismfrom dealing with artifacts,

to dealing with people

1. Acceptance criteria

Technical Professional

2. Professional, effective communication

LISTEN

INFORMATION FEELINGS

Understand

Explain Express

Empathize

3. Planning and management

C O S T

Quality

SCHEDULE

S C O P E

4. Don’t get attached to decisions & results

Leadershipachieving results with others

1. Speak the language

Understand & specify

context of use

Specify UX objectives & requirements

Create user support &

training materials

Provide user support & training

Stakeholder Sponsor Domainleader

User voice Final user

UX SpecialistAnalyst

UX DesignerDeveloper Design UX Design Interaction components

Tester UX Tester Review UX design Prepare usability testing

Conduct usability testing

User model

Tasks model

UX Goal User support & training

document

UX Concept

Prototype Storyboard User flow

Andrés Rodríguez: OpenUP/MMU-ISO

2. Keeping problems out of the relationship

3. Responsibility and the art of saying “no”

3. Yes1. Yes 2. No

William Ury: The Power of a Positive No

4. Dealing with difficult people

Normal zone

Get it right

Get along

Get it done

Get appreciated

TASK FOCUS

PEOPLE FOCUS

PASSIVE AGGRESSIVE

Rick Brinkman & Rick Kirschner: Dealing with Difficult People

Entrepreneurshipbring something new to the world

1. Establishing a vision

The world we want– The world we have

The work ahead

2. Establishing client and offer

3. Management styles

Command and Control

Econ 101 Identity Management

Joel Spolsky: Three Management Methods

4. The cycle of interaction with clients

4. Prepare

3. Assurance

1. Offer

2. Realization

Client SupplierClient’s interests

Juan Carlos Lucas - Hacer Historia

Designingour career

ProductData

MEASURE

Individual efforts Collective efforts

ixda.org/local

M EM B E R

Thank you!On earning respect and doing what we love: Design professionalism, leadership, entrepreneurship

Santiago BusteloIxDA Latin America Regional CoordinatorDesign Director, Keikendo

Illustrations:

Webalys User Interface Design Framework

Military Rank designed by Kon Issara from The Noun Project

Handshake designed by Nicholas Menghini from The Noun Project

Stop designed by Marcio Duarte from The Noun Project

Stopwatch designed by Lemon Liu from The Noun Project

Money designed by Rob Gill from The Noun Project

On earning respect and doing what we love - Interaction South America 2013

Design

Transcript of On earning respect and doing what we love - Interaction South America 2013

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