5 wrong ways to implement NPS

1.

After contacting help desk

In stead ask..Customer Effort Score CES

or

if the issue was resolved and if the customer is happy with the help desk

experience

2.

Conducting NPS multiple times a day

for the same customer

3.

At first login

4.

Using a scale other than 0 to 10

5.

Only asking the score

To know why the customer gave the score you need also an open-ended question

Here is an example of a good NPS question set

How likely are you to recommend XYZ to a family member, friend or colleague? 0 - 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10

Why did you give that specific score?

etuma