Not All Players are Created Equal - Ville Heijari, PlayHaven

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Presented at the Mobile Monetization Summit 2013 http://www.mmsummit.com

Transcript of Not All Players are Created Equal - Ville Heijari, PlayHaven

Not All Players Are Created Equal

Mobile Monetization Summit – December 17, 2013

About PlayHaven

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San FranciscoPortland

Buenos Aires

Berlin

Manage Your Player Lifecycles

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Find new players for your game

Keep them engaged & spending money

Bring them back after they’ve left

The Good Old Days…

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Costs < Revenue = Profit

Premium Business Model With

Single Price

ADMITONE0

00

12

34

00

01

23

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Equal Customers

Today…

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Customer ≠ Transaction

Free to Play Business Model

WhereInteract with Each Customer to

Over Time

Build a Relationship

Relationships = Communication

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Relationships = Communication

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Relationships = Communication

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Segments and Lifetime ValueEngage your audience at every point in your players’ lifecycle.

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Retention Focus on IAP’sRe-

engagementCross-Promotion

Monetize w/ Ads

Engagem

ent

Valu

e

(reset the LTV curve in new game)

TimeDay 1 User Churn

Meaningful, Targeted Messages

???

Meaningful, Targeted Messages

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Free! $0.99+ $9.99+ $19.99++

Tips to engage and monetize your entire user base effectively

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Maximize ROI with IAP Strategy

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Maximize ROI with IAP Strategy

50% non-payers converted

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Maximize ROI with IAP Strategy

50% non-payers converted

+175-250% purchase conversions

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Build Relationships Outside of Game

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Build Relationships Outside of Game

+66%Reach

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Build Relationships Outside of Game

+66%Reach

Lower UA Costs with Cross-Promotion

Lower UA Costs with Cross-Promotion

90% of beta testers

from in-game messaging

Push Notifications

Push Can Drive Up to 50% of DAU

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 230%

2%

4%

6%

8%

10%

12%

14%

0%

10%

20%

30%

40%

50%

60%

iOS Push Effectiveness

DAU From Push Cumulative DAU From Push

Hours From Push Send

% O

f D

AU

WH

o R

ece

ived P

ush

Cum

ula

tive %

Of

DA

U W

ho R

ece

ived

Push

Relevant Push Notifications

Targeted push campaigns.

Relevant Push Notifications

Targeted push campaigns.

Paired with relevant content to improve player retention, engagement and monetization.

Rewards

Announcements

Opt-In Data

Collection

Ranking and Ratings

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Keep it relevant!

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Keep it generous!

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Keep on giving!

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Keep in touch!

Thank You!

Questions? Concerns? Ideas?!

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Email: ville@playhaven.comTwitter: @heijari