Post on 08-May-2015
Nonverbal Communication
Prepared by : Ruquia Batool
Definition of nonverbal communication Types Characteristics Classificaton
Contents
Bodily actions and vocal qualities that typically accompany a verbal message.Nonverbal communication also termed as NVC
Definition
♦ only 7% of a message’s effect is carried by words ; listeners receive the other 93% through non -verbal means, according to Communication researcher Mehrabian.
♦Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally.
IMPORTANCE OF NON-VERBAL COMMUNICATION
Mehrabian’s model
Non verbal communication
Meta communication Kinesic Communication Leakage
Types of NVC
Meta communication is an implied meaning conveyed by the Choice of words Tone of voice Fumbling Silence or Omission
Meta communication
It is not through words but along words .Meta communication can be intentional or unintentionalFor exampleAt least try to reach in examination hall on time
Meta communication, Cont.
Kinesic communication is a message conveyed through non verbal acts, Kinesic include Eye contact Facial Expression Emotions Gesture Posture Touch
Kinesic Communication
Kinesic communication is also known as body language or body talk. It include the entire non verbal behavior of the communicator unconsciously. It transmits the unstated feelings, attitude and hidden intentions of the speaker.
Kinesic Communication,Cont.
A non verbal message conveyed through bodily movements is known as Leakage.messages ‘slipping out’ in spite of our attempts to control them – ensures that high credibility is given to non-verbal cues in the area of feeling, emotion and attitude puts a lot of power in the hands of a skilled communicator
Leakage
It include Instrumental body movements Can be Intentional & unintentional Continuous and never ending More convincing Indicator of reality
Characteristics of NVC
According to Ekman’s classification is Emblems Illustrators Body manipulators Facial expressions Regulators – Eye movements
Ekman’s Classification of NVC
EmblemsGestures that can substitute for words
Illustrators Illustrators are movements of hands and arms for representing size, shape, frequency and speed of something
Body manipulatorsActs of touching without reason one’s
own body or an object also known as unintentional acts using manipulators is often a sign of discomfort not always
Facial expressionsThe arrangements of facial muscles to communicate emotional states or
reaction to messageRegulators-Eye movements
Eye movements shows interest, involvement, rejection and annoyance etc
What does this symbol mean to you?
In the United States it is a symbol for good job
In Germany the number one
In Japan the number five In Ghana an insult In Malaysia the thumb is
used to point rather than a finger
17
Symbols of body language Face facts Gesture
Other Classification
Body language
In interview, negotiation or in one to one meeting smiling face create pleasant relation
Face facts
Include Positive gesture Negative Sign of Nervousness Gesture showing aggressiveness Gesture showing rudeness Gesture showing self importance Gesture showing lack of good sense Gesture showing superiority
Gestures
Creating a climate that facilitates learning and
retention demands good nonverbal
skills.