NFTMO CONFERENCE 2010 Ursula Barrington

WATMOS COMMUNITY HOMES

Registered providerSet up in 2002 by eight Walsall TMO’S

Transferred 1828 homes from Walsall council 2003.

WATMOS has a fundamental commitment to Tenant Management.

We are committed to empowering Tenants and Residents to enable meaningful community control over services and estate regeneration.

Delegated responsibility manage and maintain their individual estates via a management agreement

Responsible for employing their own staff

Responsible for managing budgets any surplus retained by the TMO.

Eight TMO representativesFour independents

Overall group control rests with TMO’s.

Supportive partnership

Executive Human resources Information Technology Finance Asset management Housing- quality assurance, performance

management , tenant scrutiny Administration

Marketing and communicationLearning and development

Executive overall strategic direction

regulatorylegal

Asset managementplanned maintenance

void inspectionspost and pre inspection

surveying services

Human Resourcespolices and procedures

advice and guidanceInformation Technology

systemsmaintenance

Financeoverall group

external auditspolices and procedures

Housinglegal

polices/procedureschanges in legislation

monitoring and assistanceco-ordination group managers

meetings

quality assurance, performance management

tenant scrutinygroup tenant involvement

Marketing and communicationoverall group strategyassistance guidance

Learning and developmentjoint funding post

governancesuccession

Chairs groupTMO consultative committeeMentoringSharing good practicePartnership working- strategic objections