Post on 21-Apr-2017
N E G O T I AT I N G C O N T R A C T S A S U S E R E X P E R I E N C E S
J A C O P O R O M E I - W I A D R O M E 2 0 1 6
@ J A C O P O R O M E I
S P L I T T I N G O R A N G E S
A L I F E B O AT ?W H A T D O Y O U R C O N T R A C T S F E E L L I K E ?
S A I L I N G B O AT ?W H A T D O Y O U R C O N T R A C T S F E E L L I K E ?
W O R K A R O U N DW H A T I S A B A D E X P E R I E N C E ?
C O N T R A C T S A R E C O N S T R A I N T S F O R Y O U R N E X T C O L L A B O R AT I O N S T O R Y
R A Y M O N D Q U E N E A U & 9 9 W A Y S T O T E L L T H E ‘ S A M E ’ S T O R Y
A M E T H O DH A R VA R D N E G O T I A T I O N P R O J E C T
I N T E R E S T S , N O T P O S I T I O N S .
Business NeedsTake the brief and identify the end-goal of the project in business terms.
Credits: @folletto
Credits: @folletto
H A R D O N P R O B L E M , S O F T O N P E O P L E .
– A L B E R T O M U C I G N AT ( W E L L … M AY B E A . C O O P E R )
“There is no average user.”
– D AV I D E ‘ F O L L E T T O ’ C A S A L I
“A design that doesn’t get used is a failed design by definition.”
D E V E L O P O P T I O N S F O R M U T U A L B E N E F I T
Y O U D E S I G N C O N T R A C T SN O E A R LY C O M M I T M E N T
Users Business❤
Stakeholder Stakeholder❤
Stake
holder
Stake
holderStakeholder
Stakeholder
Stak
eho
lder
Stak
eho
lder
I N S I S T O N O B J E C T I V E C R I T E R I A
H E R B C O H E N ’ S C H E C K L I S T
• Establish trust
• Obtain information
• Meet his needs
• Use his ideas
• Transform relationship to collaboration
• Take moderate risk
• Get his help
S P L … S H A R I N G O R A N G E S
G E T T R U S T E D A S S O O N A S Y O U C A N
do
observe
think
dotL OOP
The Dot Loop, the simplest process possible (2010) Credits: @folletto
– J O H N H A G E L I I I
“Abandon stocks, embrace flows”
T R U S T M U S T F L O W
B E H I G H O N O X Y T O C I NT H E B E S T E X P E R I E N C E
T H A N K Y O U
@ J A C O P O R O M E I
C R E D I T S
• Davide ‘Folletto’ Casali - @folletto
• https://pixabay.com/en/orange-food-juicy-fruit-188082
• https://www.flickr.com/photos/canorus/3051289707
• http://mangiarebuono.it/wp-content/uploads/2013/09/Fotolia_40283450_Subscription_Monthly_M.jpg
• https://www.flickr.com/photos/viatorius/5902690058/
• http://dthsg.com/what-is-design-thinking/
• http://blog.sendblaster.com/2014/08/07/top-key-performance-indicators-kpis-for-email-marketing/