Need help – Ask me!Swinburne – Kim Tairi

Kim Tairi Information Services Manager Librarian | Dr Who fan

@haikugirloz | haikugirloz.com librariesinteract.info

52% Google18% library website13% ask librarians6% ask others11% other

Survey March 2010

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We look at where we can add value…

Discovery - one search box to rule them all…

Image: Flickr tcp909

Liaison – relationship building | collection development | training | developing resources | bibliometrics | data management

Rovers - IT troubleshooters | service desk

Photo: Flickr pnoneric

Service Desk – borrowing | equipment | holds | room bookings

10Image: Flickr madnzany

Three Rs

Rapport RelationshipReference

(Stock 2010)

Photo: Flickr Alex Korting

Transforming information services

ChallengesOpen sourceRepositoriesData management Support for research/higher degreeSocial networkingElectronic

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ReferencesSlidesharewww.slideshare.net/haikugirl/need-help-ask-me  Marshall BreedingLibrary technology guideswww.librarytechnology.org/ VALA Conference 2010www.vala.org.au

Thank You