London Advice Conference

Refat Naz Dhar

Research and Development Manager

REDUCING UNMANAGEABLE DEBT IN THE UK

CIncreasing the

quality and quantity of money advice in the UK by optimally supporting advisers

FWorking for an

optimal environment for clients & money

advisers & encouraging

responsible lending

ABringing income

into the sector and ensuring it is used

effectively

DPromoting the role

of the money advice sector & enhancing

understanding of the debt and credit

environment

BDelivering high-quality money

advice viaNational Debtline,

Business Debtline & My Money Steps

EBeing a catalyst for

partners to work more closely

together

• Launched November 2010

• Interactive online advice channel

• Self help with option recognising other channels

http://www.barclaycard.com/templates/corporate_social_responsability.html

• Online interactive advice service

• Who can use My Money Steps

• Empowering the client

http://www.barclaycard.com/templates/corporate_social_responsability.html

• Generates advice suggestions based on the user’s financial circumstances

• Advice is generated by using over 300 rules and calculations

• Repeat usage encouraged to ensure interactive

advice

http://www.barclaycard.com/templates/corporate_social_responsability.html

http://www.barclaycard.com/templates/corporate_social_responsability.html

http://www.barclaycard.com/templates/corporate_social_responsability.html

• Anyone who wants to deal with their debts themselves

• Ideal for those who are confident about using internet tools

• My Money Steps identifies where a referral is more appropriate

Using My Money Steps to manage debts

Visit www.mymoneysteps.org

Contact the My Money Steps team on mms@moneyadvicetrust.org