THREE DAYS TO LAUNCH NYC TECH SUPPORT CENTER - JAN 2021NYC Department of Health and Mental Hygiene

Hour 0: Confirm ScopeDefined channels, technology, workflows & scripting.

Hour 24: Workforce Ready

Hour 48: Call Center Live 500 agents live with spare agent capacity ready to respond to demand surges.

Hour 72: Call Center OptimizedRefine tech configuration, scripting, & training.

MTX SafeVax Call Center Help Desk with Case ManagementCustomize, integrate, and scale efficiently with an on-demand call center and help desk that quickly addresses the unique challenges of administering a vaccine. Support patients who need help with online scheduling, do not have access to mobile devices, data plans, or language barriers.

Drawing from a network of over 350,000 pre-screened, highly-skilled agents in the U.S. in any industry, including healthcare and medically trained agents.

10,000s of Experienced Agents

Agents work seamlessly to ensure a best-in-class experience for citizens, with data-driven monitoring & dashboards to track compliance with workflows, policies and proactively flag issues.

Tech & Workflow Interoperability

Flex up or down agent capacity to supplement your existing team or operate your end-to-end vaccination support center.

Flexible Volumes & Surge Support

Extensive agent network & advanced technology enable rapid call center launches - from initial scoping to fully operation in under 48 hours.

Implementation Speed

CALL CENTER HELP DESKFEATURES & BENEFITS

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MTX SafeVax Plug-in-Play ModulesEasy to Set Up.Easy to Use.