Ha My Hanh

Tong Phuoc Hoang Long

Hoang Minh

Le Thi Bich Nga

Vu Thi Thu Trang

English 1- International Banking- Class 46

CONTENTS

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1. What is motivation

“Motivation is a decision-making process through which a person chooses desired outcomes and behaves in ways that will lead to acquiring them.

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2. Kinds of motivationAchievement motivation Motivation from society- Affiliation Motivation Motivation from promised incentives Motivation from fear Motivation for change

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3. The importance of motivation

•To evaluate employees’ performance

•A good direction for managers

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To evaluate employees’ performance

Job performance

=f(ability)(motivation)

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3. The importance of motivation

•To evaluate employees’ performance

•A good direction for managers

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High motivation

Low motivation

Low skills

High skills

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4. Theories of motivation

1. Maslow’s Hierarchy of Needs

2. Herzberg’s Two Factor Theory

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Maslow’s Hierarchy of Needs

• Human beings are motivated by unsatisfied needs

• These needs can be divided into five levels

• Fundamental factors need to be satisfied first in order to pursue higher-level motivators

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Applying Maslow’s Theory

• Various employees will be motivated by completely different needs

• Leaders must understand the current level of needs of each employee

• Examples:

Physiological MotivatorsEsteem MotivatorsSelf-Actualization Motivators

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F. Herzberg’s Two Factor Theory

• Performances of people are influenced by two factors

Hygiene factors: ensure an employee does not become dissatisfied (working conditions, quality of supervision, salary, etc)

Motivation factors: motivate an employee into higher performance (achievement, recognition, growth, etc)

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F. Herzberg’s Two Factor Theory

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F. Herzberg’s Two Factor Theory

High Hygiene Low Hygiene

HighMotivation

• highly motivated • have few complaints

• motivated • a lot of complaints

Low Motivation

• few complaints • not highly motivated• The job is perceived as a paycheck

• unmotivated • lots of complaints

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5. Motivation techniques

How can a leader and manager motivate their staff?

How can an employee can motivate himself?

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How can a leader/manager motivate their staff??

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#1. ASK

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#2. Listen

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#3. Regular Recognition

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# 4. Have A Little Fun

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#5. Foster Fair Competition

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#6. Be Friendly With Everyone, But Don’t Become Friends

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#7. Sharing

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#8. Coach And Accept Coaching

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How can an employee can motivate himself

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Self-motivation

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How to motivate yourself

Take inspiration from othersThink positivelyReward yourselfSeeking supportDo something different