Post on 01-Nov-2014
description
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December Quality Report
Monthly Quality Report of AIESEC in Colombia
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NPS
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National Condition - General
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunAverage NPS 60 50 38 57 59 71Responses 139 28 29 136 164 48
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
6050
38
57 59
71
Responses Monthly average
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National Condition –Monthly Average NPS
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
IGIP 25 0 0 100 23 0OGIP -25 0 0 -50 0 0
IGCDP 64 69 38 25 78 0OGCDP 58 40 40 50 40 0
TMP 68 20 -100 75 63 88TLP 50 0 57 56 68 68
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
IGIP OGIP IGCDP OGCDP TLP TMP
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National Condition – MC term Average NPS
Program average NPS (2012-07-01 to 2012-12-31)
Program Code Response Detractor Passive Promoter NPSGIP 28 8 9 11 11
GCDP 168 17 43 108 54TMP 220 18 47 155 62TLP 131 8 31 92 64
Total 547 51 130 366 58
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National Condition – Monthly Comment Summary
IGIP
Promoter issues N/A
Detractor issues N/A
(No answers)
OGIP
Promoter issues N/A
Detractor issues N/A
(No answers)
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National Condition – Monthly Comment Summary
IGCDP
Promoter issues N/A
Detractor issues N/A
(No answers)
OGCDP
Promoter issues N/A
Detractor issues N/A
(No answers)
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National Condition – Monthly Comment Summary
TLP
Top Promoter issues Experience
Working for a team purpose (36%) Collaborative team environment (36%)
Activities to become a better leader Clarity on role and contribution to
AIESEC’s ambition (45%) Global Network
Collaborative learning environment (100%)
Top Detractor issues Experience
Working for a team purpose (50%) Collaborative team environment (50%)
Activities to become a better leader Connection to the external world
(100%)
TMP
Top Promoter issues Overall Development
Defined learning objectives (64%) Experience
Working for a team purpose (61%) Activities to become a better leader
Connection to the external world (37%)
Top Detractor issues Overall Development
Defined learning objectives(100%) Experience
Working for a team purpose (67%) Global Network
Collaborative learning environment (100%)
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Firefighting - General
GCDP GIP TLP TMP
Open cases left 150 66 196 173
In process 14 10 1 1
Closed cases 39 20 20 17
Promoter collected 6 0 0 0Detractor collected 5 4 0 0
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LC Name Last Login Monthly Av. NPS Responses All open case since 12-01-01 All closed case
Andes 13-01-04 0 0 48 5
Bucaramanga 12-12-10 75 4 22 1
Cali 13-01-04 0 2 36 1
Cartagena 13-01-03 0 0 15 2
EAFIT 13-01-14 75 4 50 5
EAN 13-01-11 83 6 31 2
ECI 13-01-11 100 3 21 1
EIA 13-01-13 100 6 42 4
Javeriana 13-01-11 -50 2 41 1
Manizales 12-12-10 100 2 33 3
Pereira 12-12-28 0 0 23 1
Rosario 13-01-04 100 2 21 4
Santa Marta 12-12-10 0 0 16 2
Tolima 13-01-11 0 0 20 2
Uniatlantico 12-12-10 0 1 15 0
Uninorte 13-01-10 80 10 85 7
Valledupar 13-01-07 57 7 9 9
Local Condition
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ICX TN Taker feedback
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National Condition
Last Month This Month Growth
Average NPS N/A N/A N/A
Responses N/A N/A N/A
GCDP N/A N/A N/A
GIP N/A N/A N/A
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National Condition
Promoter issues
N/A
Detractor issues
N/A
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LC Name Needed Received % of completion NPS Issues
Andes
Bucaramanga
Cali
Cartagena
EAFIT
EAN
ECI
EIA
Javeriana
Manizales
Pereira
Rosario
Santa Marta
Tolima
Uninorte
Uniatlantico
Valledupar
Local Condition
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NCB
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National Condition
Consultant
N/A
Cases report
N/A