Moldova National Public Opinion Survey on Remittances July ... · Cahul and Cantemir Ungheni, C...

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Moldova National Public Opinion Survey on Remittances

July, 2007

2 percentage pointsMargin of error

Moldovan, Romanian, Russian

Languages of interviews

December 16 –January 16, 2007

Dates of interviews

2,073 Moldovan adultsSample size

Methodology

96

Demographics of Remittance Recipients in Moldova

97

20%

25%

15%

12%

13%

20%

28%

21%

18%

27%

0% 10% 20% 30%

65 +

50-64

35-49

25-34

18-24

Adultpopulation*

Remittancerecipients

Age

*National Bureau of Statistics of the Republic of Moldova

98

61%

53%

39%

47%

0% 20% 40% 60% 80%

Remittancerecipients

Adultpopulation Male

Female

Gender

99

13%

16%

15%

23%

23%

15%

19%

14%

17%

22%

14%

10%

0% 5% 10% 15% 20% 25%

Don't know/No Answer

1751 lei or more

1201- 1750 lei

801-1200 lei

401- 800 lei

400 lei or less

Adultpopulation

Remittancerecipients

Monthly Household Income

Official exchange rate is US$0.079 to 1 leu, National Bank of Moldova

100

16%

27%

28%

13%

15%

15%

24%

29%

13%

17%

0% 10% 20% 30% 40%

University graduate or more

Some university or technical school

Completed secondary school

Some secondary school

Primary school or less

Adultpopulation

Remittancerecipients

Education

101

More than 90 percent of the Moldovan population resides in the 32 “raions,” 2 municipalities and the autonomous region of Gagauzia where polling was conducted.No interviews were conducted in Transnistria or the municipalities of Tiraspol, and Tighina / Bender.

Poll Sample

102

7%

8%

12%

6%

10%

18%

19%

1%

4%

5%

5%

7%

8%

8%

8%

8%

11%

13%

7%

5%

1%

4%

4%

21%

0% 5% 10% 15% 20% 25%

12 - Taraclia

11 - Găgăuzia

10 - Căuşeni, Ştefan Voda

9 - Cahul, Cantemir

8 - Ungheni, Călărasi, Nisporeni

7 - Briceni, Edinet, Ocniţa, Donduşeni

6 - Orhei, Rezina, Şoldăneşti, Teleneşti

5 - Basarabeasca, Hînceşti, Leova, Cimişlia

4 - Soroca, Drochia, Floreşti

3 - Aneii Noi, Criuleni, Dubăsari, Ialoveni, Străşeni

2 - Balti, Faleşti, Glodeni, Rişcani, Singereni

1- Chişinău

Adultpopulation

Remittancerecipients

Administrative Divisions (Raions)

103

RegionsNorth – Balti, Faleşti, Glodeni, Rişcani, Singereni, Soroca, Drochia, Briceni, Edinet, Ocniţa, Donduşeni and FloreştiCenter – Ungheni, Călărasi, Nisporeni, Orhei, Rezina, Şoldăneşti, Teleneşti, Chişinău, Aneii Noi, Criuleni, Dubăsari, Ialoveni and StrăşeniSouth – Cahul, Cantemir, Căuşeni, ŞtefanVoda, Găgăuzia, Taraclia, Basarabeasca, Hînceşti, Leova, Cimişlia

104

Regions

25%

44%

31%

23%

48%

29%

0% 10% 20% 30% 40% 50% 60%

South

Center

North

Adultpopulation

Remittancerecipients

105

Type of Locality

56%

11%

9%

24%

61%

8%

9%

22%

0% 10% 20% 30% 40% 50% 60% 70%

Rural

Town withpopulation less

than 15,000

Town withpopulation greater

than 15,000

Municipality

Adultpopulation

Remittancerecipients

106

Urban vs. Rural

56%

61%

44%

39%

0% 10% 20% 30% 40% 50% 60% 70%

Remittancerecipients

Adultpopulation Urban

Rural

107

Do you rent or own your home?

86%

90%

12%

8%

0% 20% 40% 60% 80% 100%

Remittancerecipients

Adultpopulation Rent

Own

108

Remittances to Moldova

109

48%52%

Yes

No

Do you have family members living in another country outside of Moldova?

110

31%

48%

21% Yes

No

Do not havefamily inanothercountry

Have any of your relatives living in another country outside of Moldova ever sent you money?

111

19%

20%

21%

22%

23%

30%

32%

19%

17%

8%

15%

16%

0% 5% 10% 15% 20% 25% 30% 35%

Taraclia

Soroca, Drochia and Floreşti

Căuşeni and Ştefan Voda

Găgăuzia

Aneii Noi, Criuleni, Dubăsari, Ioloveni, andStrăşeni

Chişinău

Briceni, Edinet, Ocniţa, and Donduşeni

Cahul and Cantemir

Ungheni, Călărasi, and Nisporeni

Orhei, Rezina, Şoldăneşti, Teleneşti

Balti, Faleşti, Glodeni, Rişcani, Singereni

Basarabeasca, Hînceşti, Leova and Cimişlia

Remittance RecipientsBy Location

112

26%

16%

0% 5% 10% 15% 20% 25% 30%

More than 800 lei

800 lei or less

Remittance RecipientsBy Monthly Household Income

113

Twenty-one percent of Moldovan adults – approximately 580,000people – received remittances on a regular basis during 2006.

Major Findings

114

2%

3%

3%

4%

14%

33%

41%

0% 10% 20% 30% 40% 50%

Other

Eastern Europe**

USA

Turkey / Israel

Western Europe*

Italy

Russia

In which countries does the family member who sends you money live in?

*France, Germany, Belgium, England, Ireland, Greece, Spain, Portugal

**Ukraine, Czech Republic, Romania

115

1%1%1%1%1%1%1%1%1%2%2%4%

9%73%

0% 20% 40% 60% 80%

Don't know/No answerSiberia

Far EasternNorth Western

UralRostov

NoyabrskSalekhard

TambovMurmansk

VolgaCentral

Saint PetersburgMoscow

In what city or region of Russia does your family member or relative live?

116

10%

37%

19%

17%

17%

0% 10% 20% 30% 40%

Aunt / Uncle /Cousin / Other

Son orDaughter

Husband orWife

Sister orBrother

Father orMother

What is your relationship to the person who sends you money?

117

18%

3%

36%

4%

17%

22%

0% 10% 20% 30% 40%

Don't know/No answer

About once a year

Every 4 to 6 months

Every 2 to 3 months

Once a month

2 times a month or more

How frequently does your family member or relative send you money?

118

How frequently does your family member or relative send you money?By Country of Origin of Remittance

22%

27%

32%

14%

1%5%

14%

20%

43%

18%

3%

31%

21%

17%

22%

0% 10% 20% 30% 40% 50%

About once ayear

Every 4 to 6months

Every 2 to 3months

Once a month

2 times a monthor more

Russia

Italy

Other

119

The average Moldovan remittance recipient receives money 6 times a year.

Major Findings

120

21%

15%

17%

45%

0% 10% 20% 30% 40% 50%

More than fiveyears

Between threeand five years

Between oneand three years

Less than oneyear

For how many years has this family member or relative been sending you money?

121

11%

7%

5%

3%

8%

28%

39%

0% 10% 20% 30% 40% 50%

Don't know / No answer

More than $500

$401 to $500

$301 to $400

$201 to $300

$101 to $200

$100 or less

How much money - on average - does your family member or relative send to you each time?In US dollars

122

The average remittance to Moldova is US$171.

Major Findings

123

The survey indicates that Moldova received approximately US$595 millionor €440 million during 2006.

Major Findings

124

Remittances

€13 millionEastern Europe€8 millionOther€440 millionTotal

€13 millionUSA€18 millionTurkey / Israel€62 millionWestern Europe€145 millionItaly€181 millionRussia

Amount in remittancesCountry of family member

125

The Remittance Process

126

21%

48%

16%

1%

5%

9%

0% 10% 20% 30% 40% 50% 60%

Don't know / No answer

Other

At a remittance company

By courier

Family member or friendtraveling to Moldova

At a bank

How do you receive this money?

127

40%

3%

9%

16%

18%

53%

29%

9%

8%

14%

0% 10% 20% 30% 40% 50% 60%

Other

At a remittancecompany

Family member or friend traveling to /

from Moldova

By courier

At a bank

18-49

50+

How do you receive this money?By Age

128

How do you receive this money?By Gender

53%

8%

13%

19%

21%

38%

22%

6%

4%

14%

0% 10% 20% 30% 40% 50% 60%

Other

At a remittancecompany

Family member or friend traveling to /

from Moldova

By courier

At a bank

Male

Female

129

How do you receive this money?By Country of Family Member

5%

10%

21%

19%

44%40%

5%

8%

19%

12%

55%

23%

9%

5%

21%

0% 10% 20% 30% 40% 50% 60%

Other

At a remittancecompany

Family member or friend traveling to /

from Moldova

By courier

At a bank

Russia

Italy

Other

130

How do you receive this money?By Monthly Household Income

54%

7%

6%

33%

18%

36%

16%

11%

4%

15%

0% 10% 20% 30% 40% 50% 60%

Other

At a remittancecompany

Family member or friend traveling to /

from Moldova

By courier

At a bank

800 leior less

Morethan800 lei

131

6%

2%

44%

48%

0% 10% 20% 30% 40% 50% 60%

Don't know /No answer

Not satisfied

Somewhatsatisfied

Very satisfied

How satisfied are you with the services of the bank or remittance company?

132

2%

4%

4%

17%

11%

63%

0% 10% 20% 30% 40% 50% 60% 70%

Don't know / No answer

None of it

Less than a quarter of it

About half of it

About three quarters of it

All of it

Approximately what portion of the money you receive do you spend on daily expenses?

133

Moldovan remittance recipients spend approximately 81 percentof the money they receive on basic daily expenses such as food, housing, clothing, utilities and medicine.

Major Findings

134

9%

12%

13%

27%

35%

0% 10% 20% 30% 40%

Start a business

Open a savings account

Health / Life Insurance

Education

Buy or build a house

Do you use these money for something else other than daily expenses?

135

40%

9%

35%

1%

1%

12%

0% 10% 20% 30% 40% 50%

Very rarely / Almost never

Once a year

A few times a year

Once a month

Once a week

Everyday

How often do you communicate with this family member or relative – the one that sends you money?

136

33%

15%

29%

3%

5%

15%

0% 10% 20% 30% 40%

More than 5 people

5 people

4 people

3 people

2 people

1 person

How many people – including yourself – benefit from the money you receive from your family member or relative?

137

Major Findings

Approximately 1 millionMoldovans benefit from remittances.

138

The Moldova Banking System and Investment Potential

139

0%

31%

49%

19%

0% 10% 20% 30% 40% 50% 60%

Bad

Mediocre

Good

Excellent

Overall, how do you see your family’s personal economic situation in Moldova?Remittance Recipients

140

20%

20%

60%

Positive

Negative

Don't know/ No answer

Overall, do you have a positive or negative opinion of the banks in Moldova? Remittance Recipients

141

25%

36%

23%

2%

6%

8%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't know /No answer

Don't treat you well

Not famliar with banks

Think money is not safe

Charge too much for services

Bad experience

Why do you have a negative opinion of the banks in Moldova?Remittance Recipients

142

Do you have a bank account?

19%

14%

84%

79%

0% 20% 40% 60% 80% 100%

Remittancerecipients

Adultpopulation

Yes

No

143

6%

5%

84%

3%

2%

0% 20% 40% 60% 80% 100%

None

Another type of investment

Business

Property

Savings account

Do you have any investments in Moldova?Remittance Recipients

144

15%

19%

19%

19%

20%

0% 5% 10% 15% 20% 25%

Open savingsaccount

Finance universityeducation

Loan to financebusiness

Health / Lifeinsurance

Mortgage / Loan tobuy house

Remittance recipients “very interested” in financial investment products

145