Post on 04-Jun-2018
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7 Types Of Communication
Intrapersonal
Nonverbal
Interpersonal Organizational
Public
Mass Intercultural
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Nonverbal Communication:
The messages we send and
receive from others withoutwords,
both on a conscious andsubconscious level
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The 7 / 38 / 55 Rule
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Getting The Advantage
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The 7/38/55 RuleAlbert Mehrabian
Relates to the importanceof words we use7%
Refers to the tone ofvoice and inflection38%
Refers to the importanceof body language / face55%
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The Power Of NVC
What is
going on inthe inside
shows onthe outside
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7 Types Of Nonverbal Communication
Appearance
Para Language
Chronemics Proxemics
Haptics
Olfactory Kinesics
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1. Appearance
Clothe maketh
the man
The way he or sheis dressed
The things he or
she is carrying
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2. Para Language
Not what you say buthow you say it
Tone and Pitch
Emphasis
Stress
Volume
Pacing
Accent and Dialect
Pausing
Silence
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3. Chronemics
Honor it!
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The Right Time To Negotiate
Time Of Day Time Of Week
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4. Proxemics
Study of space and
spatial relationship as a
nonverbal code of
behavior Intimate: less than 1 ft
Personal: 12 ft
Social: 2
4 ft Public: above 4 ft
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Proxemics
Close 2035 cm
The Arab World
The Mediterranean
Region
Latin Europe
Latin America
Distant 4060 cm
Most Asians
Northern, Central and
Eastern Europeans
North Americans
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5. Haptics
TouchingBehavior
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6. Olfactory
Smell
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The Handshake
Germans firm, brisk and
frequent
French light, quick and
frequent British moderate
Latin Americans firm
and frequent North Americans firm
and infrequent
Arabs repeated and
lingering
South Asians gentle and
often lingering Koreans moderately
firm
Most Asians very gentleand infrequent
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Eye Contact
Indirect
Most of
Asia
Intense
The Arab World
MediterraneanRegion
Latin Europeans
Latin Americans
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Face And Head
Broken Eye Contact(Hide)
Looking pat you(Bored)
Piercing(Angry)
Steady(Honest)
Head Turned slightly(Evaluating you)
Tilted Head(Uncertain about what you said)
Nodding(In agreement)
Smiling(Confident)
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Arms And Hands
Arms folded tightly(not receptive)
Arm over the back of the chair(need for dominance
or negative reaction)
Open palms(Positive)
Hands clasped behind head(Need for dominance)
Steeling of the fingers(Need to control negotiation)
Hand wringling(Nervousness) Self touching(General nervousness)
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Legs
Crossing your legs has a devastating effect
Out of 2000 videotaped sales meetings, not
one sale was made by people who had their
legs crossed
Source How to Read a Person like a Book by
Gerard I. Nirenberg and Henry H. Calero
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Dominance And Power
Making piercing eye contact
Putting hands behind head or neck
Placing hands on hips Standing while counterpart is seated
Steepling
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Submission And Nervousness
Fidgetting
Making minimum eye contact
Touching hands to face , hair etc Using briefcase to guard body
Clearing throat
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Disagreement And Anger
Getting red
Pointing a finger
Squinting Turning body away
Crossing arms or legs
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Boredom And Lack Of Interest
Failing to make eye contact
Playing with objects
Staring blankly Picking at clothes
Looking at watch/door
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Uncertainty And Indecision
Cleaning glasses
Looking puzzled
Putting fingers to mouth Biting lip
Tilting head
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Suspicion And Dishonesty
Touching nose while speaking
Covering mouth
Avoiding eye contact Crossing arms/legs
Moving body away
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Evaluation
Nodding
Maintaining good eye contact
Tilting head slightly
Stroking chin
Touching index finger to lips
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Confidence, Cooperation And
Honesty Leaning forward
Keeping arms and palms open Maintaining great eye contact
Placing feet flat on floor
Sitting with legs uncrossed
Smiling