Post on 27-Jun-2020
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Modern Application Services Powered by Oracle Cloud
Matt LeMaireSales Director, UK&IOracle Advanced Customer Services
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Thriving in Hybrid Cloud
With ACS
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Harness the Total Power of Your IT InvestmentsWith Oracle Advanced Customer Services
Existing customers globally
6,000
Global technologyexperts
4,500 Overall customer experience rating
8 6
Years of experience
Accelerate Innovation with Industry-Leading
Expertise
#1Ranking in Oracle customer satisfaction
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Copyright © 2018, Oracle and/or its affiliates. All rights reserved.
OnPremises
Public Cloud
Hybrid
ManagedSecurity
Managed Apps& Platforms
FunctionalServices
Advanced Monitoring& Resolution
Solution Support
ExpertServices
Assessment &Reviews
ProductionReadiness
Migration Services
Platform Refresh & Modernisation
Customer Cloud
Services to drive the journey to Cloud
Discovery Design Transition Operate Optimise
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Common Enterprise Customer Themes
• Robust Cloud Strategy
• More for less
• More stakeholders involved with IT
• Investment protection in technology
• Innovate Faster
• Battle for Talent
Copyright © 2019, Oracle and/or its affiliates. All rights reserved.
Thriving in the Hybrid Cloud
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Hybrid Cloud
• Performance and availability
• Compatibility and legacy integration
• Management and APIs
• Strategy for data movement
SecurityCompliance& Identity
Workload Performance & Resiliency
Integration
Change Management
Skills Changes
• Managing change schedules
• Utilization of resources
• Scalability management
• Agility
• Application Performance
• Availability & Connectivity
• Backup and Recovery
• CEMLI Management
• Meeting Service Levels
• Critical process management• Cloud architecture
• Security skills
• Application functional/technical skills
• Audit and compliance
• Contract and legal
• Single pane of glass
• Centralized control of data
• Predictive Analytics/BI
Analytics
• Unified identity and access management
• Threat detection, security monitoring, & response for hybrid
• Visibility & Management of Security vulnerabilities and risks
• Aligning Policies & Controls across Cloud
• Security, compliance requirements and pass the audits
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal
Transition to OCI with Advanced Customer Services
Move Apps & Data to the
Cloud
Modernize & Manage
Workloads
Accelerate Innovation
ACS on Oracle Cloud Infrastructure
ACS Value: Move data and applications quickly in a non-disruptive way
OCI: Optimized for Oracle Applications and Databases
ACS Value: Expertise in provisioning and optimizing application performance and management
OCI: High performance, predictable, and highly available technology stack
ACS Value: Continuous integration and continuous delivery using cloud technologies
OCI: An open approach to Cloud Native technologies
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Designed to Be Secure at Every LayerEnd to End Service and Operations Management
Role-based access
Global access controls
Backup and redundancy; 19 global data centers
Secure Features and Benefits
24/7 Oracle security monitoring
Data center physical security and environmental controls
Local data residency
Apps
PaaS
IaaS
AC
S M
anag
ed S
erv
ice
Sco
pe
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Managed Application Cloud Service on OCI
Managed Oracle WorkloadsEBS, PeopleSoft, Siebel, JDE, Hyperion, OBIEE, Agile, OTM, VCP
Physical Infrastructure / Multiple Availability Domains
BLOCK VOLUMES
OBJECT STORAGE
IP LOAD BALANCING
COMPUTE DATABASE (DBAAS)
VIRTUAL CLOUDNETWORKS
• SLA based Availability Management (99.5%)• Response Time SLAs• 24/7 Monitoring and Resolution• Change Management - Configuration & Patching • Incident and Problem Mgmt (Root Cause Analysis) • Capacity Management• Backup and Recovery• Disaster Recovery• Unified Governance – Account, Service and Availability Plan
Connectivity FastConnect
Service Delivery Transparency for Your Managed Applications
✓ 360⁰ View of Your Services
✓ Drill down: service and environment
✓ Entitlement vs. Consumption
✓ Business Transaction Monitoring
✓ Detailed System Performance
✓ Single Pane View of Cloud Environments
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Increased Productivity
Rapid Provisioning < 4hr
Fast Refreshes <1hr
Scale on Demand
Increased Agility
Self Service features
DevOps Enabled
Pay as you Go
Single Pane of Glass
Confidential – Oracle Internal/Restricted/Highly Restricted 10
Managed Applications CloudKey Innovations
Reduced Risk
Oracle on Oracle
High resiliency – end to end SLA’s
Extensions to PaaS/SaaS
Enhanced Security & Compliance
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ACS PortfolioConsistent across On Premise, Cloud at Customer and Cloud
Cloud at Customer
PrivateCloud
On Premises
Systems Optimization
Expert Support
Transition Support
Mission -Critical Support
Managed Applications and Help Desk
Managed Platform
Security Support
Public Cloud
Oracle Support
Copyright © 2019, Oracle and/or its affiliates. All rights reserved.
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 12
SaaS
Leverage Gen2 Cloud innovation and Managed Application Cloud (self service, faster refreshes,
DevOps,etc.)
Integrate and transition to SaaS when and where appropriate
Release valuable IT resources to drive innovation and reduce costs by moving
Oracle workloads to Oracle Gen 2 Cloud
Managed Application Cloud
Mission Critical Services
Confidential – Oracle Internal/Restricted/Highly Restricted
Transition Services
Why Application Unlimited on OCI with ACS
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |
Transform Tomorrow, TodaySupporting You Every Step of the Way
Find out more at:oracle.com/acs
13Confidential – Oracle Internal/Restricted/Highly Restricted