Mobile Telecom Expense Management

Typical Customer Challenges• Multiplecarriers• Multipleservices• Multipleinvoices• Multiplebillingplatforms• Constrainedresources• Limitedexpertise• Processcrossesmultipledepartments

Withmobilevoiceanddatacommunicationsbeingavitalorganizationalcomponentandaleadingoperationalcost,organizationsfacemanychallengestoproactivelymanagetheseresources.

Aproactive,technology-enabledapproachtomanagingtelecommunications can drive considerable benefit to the enterprise, includingcostreductions,enhancedoperational efficiencies, spendvisibility,andimprovedorganizationalcontroloftelecommunicationscostsandassets.

WithDellMobileTelecomExpenseManagementservice offer,companiesbenefit from anend-to-endbestpracticeapproachtomanagingwirelessspend.

Lifecycle• Contractmanagement• Procurementandorderhandling• Telecominventorymanagement• Invoiceprocessingandauditing• Usageandrateoptimization• Payment• Reporting

For more information about any of our service offerings, please contact your Dell representative or visit dell.com/services.

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Applications BusinessProcess Consulting Infrastructure Support

Dell Services will perform the following Mobile Telecom Expense Management Services:• Createanend-user,self-serviceWebportalfororderingmobileservicesand

devices with an embedded product catalog and workflow approval• Fulfill all of the approved service requests on your behalf with the mobile carriers• Managealloftheassetsinacentralizedassetinventory• Receiveyourwirelessinvoicesonamonthlybasisandloadthemintoour

managementplatform• Allocatetheexpensesbacktoyourbusinessunits• Performrecurringrateplanoptimizationoftheinvoicestodrivedowncosts• Managethepaymentprocessofeachinvoice• Provideenduserswithaccesstothemanagementreportingmoduletoprovide

fullvisibilityandanalyticsintoallofthedisparateexpensesacrosscarriersandservicetypesthatwemanageonyourbehalf

• Managedisputestoresolutionwiththecarriers• Provideoptionalincrementalservicedeskoptionstosupportyourwireless

administratorsand/orendusers

Dell consulting services provide additional value, including: • Inventorydiscoveryandbaselinecreation• Inventoryanalysisandoptimization• Historicalauditing• Analysisofallthecarriercontractsandbenchmarking

ofthosecontractsagainstcurrentmarketratesandbest-in-classratesachievedbyothercompanies

• ManagementofyourRFPprocessforalternatecarriersourcing,aswellasnegotiationofyourcurrentandnewcarrieragreements

• Networkmanagementandmonitoringforproactivemanagementofyourcorporatenetworkforpreventionofoutagesandpromptresolutionofanyoutagesthatmayoccur