Mindpearl Suva - Fiji Islands Overview and Photos

Presented to Delta Air Lines

27 March 2015

Mindpearl Suva, Fiji Islands

• Mindpearl Suva opened it’s doors in 2009

• Suva, Fiji offers a high quality and cost efficient English language alternative to offshore locations such

as India and the Philippines

• Fiji was a British colony until 1970 hence all education is provided in English from the age of five

• The neutral accent with native English-speaking, workforce is easily understood by all our clients in

Australia, USA, Canada and the UK

• Suva also has the benefit of a well-developed robust infrastructure which provides links through fibre

optic cable connections and satellites to the rest of the world

Brands Serviced from Suva-Fiji

Mindpearl Suva – Fiji Photo Library

As an international multilingual contact centre, we know that our staff, and the relationships we have with our clients, are our greatest and most valuable

assets. Because of this, we work tirelessly to embody our clients brands. We call this client experience: Our people, your brand.

Fiji the Perfect Location

Fiji won the Offshoring Destination of the Year 2014 by the European Outsourcing Association (EOA)

Our People

Our people create a warm, friendly customer experience in an unscripted environment

Our Training Rooms

We believe that to be successful at achieving maximum value from outsourcing, we need to invest in retaining key skills within the industry

Our Suva-Fiji Centre

• Staff Canteen• Company provided

Staff Meals• Internal and

External Breakout Areas

• Internet Café• Volleyball court• Table Tennis • Gym

Our Suva-Fiji Centre

Providing staff with 24/7 transportation to and from our contact centre ensuring that staff are safely transported and punctual

Our Community Projects

Building awareness in youth about career possibilities: Mindpearl staff helped build homes for families in need: Supporting the Breast Cancer victims in Pinktober: Donating gifts for Christmas to Homes of hope. These are a few of the most recent community projects run by Mindpearl

Our Culture

Theme days, social groups and Mindpearl sport teams keep our employees engaged and proud to be a part of Mindpearl

Why Suva Fiji?

Robust infrastructure

Readily available educated English-speaking workforce

Reduced operational costs

Easily assessable

Business friendly environment

Quality service delivery