© 2011 AudioCodes Ltd.

All rights reserved.

AudioCodes Confidential Proprietary

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Migrating to Unified Communications

with Microsoft Lync

Session #8 Making it Happen

with Professional Services

September 2012

The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Housekeeping….

• To reduce interrupts and noise, all lines will remain on mute

• To pose a question/comment, please use the Q/A menu

• A link to the recording of today’s presentation and the slide deck will be sent in a few days via email.

• Want early access to the slides? Follow @AudioCodes on Twitter or LinkedIn

The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Great Drawings! Nine opportunities to win!

• To enter the drawing, you must complete the survey to be presented at the end of today’s session (on-demand viewers too!)

• Drawing for Vacation Voucher will occur after the last session and be based on all survey responses collected during the webinar series

• Up to eight chances per person to with the Vacation Voucher • Drawing for the iPad will be held at the end of each month and selected from survey responses for that month • One chance per person per month for the iPad drawing • Winners will be notified via email • Only US Legal Residents are eligible • Complete drawing rules can be found at: http://www.audiocodes.com/uc-migration-series

8 x iPad 3s

$2,000 Vacation Voucher!

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

UC Migration with Microsoft Lync Series

Branch Office Deployments and Survivability

Call Recording and Compliance with UC

Making it Happen with Professional Services

Implementing IM/Presence/Voice & Video

Emergency Services and E911 with UC

Moving off the PBX

SIP Trunking – Turning on the Cost Savings

UC Mobility - Taking it on the Road

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Today’s Presenters

Alan D. Percy

Sr. Director, Marketing NA

Bill Skinner

Director of Professional Services

Benjamin Tosado

VP of Professional Services

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Today’s Agenda

Survey / Feedback

Q/A

Introductions and Housekeeping

Background

Thoughts on DIY

The Process – Bill Skinner

Customer Successes – Ben Tosado

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

DIY vs. Hiring Professionals

Implementing UC is a lot like installing a Pool:

• Do it yourself (It’s just digging a hole and filling it with water, right?)

• Requires special tools, knowledge and plenty of your time to complete.

• Least expensive

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

DIY vs. Hiring Professionals

Outsource the entire effort:

• Hire a professional for construction, seasonal startup/closing and weekly chemical testing, vacuuming and all maintenance.

• No prior knowledge, no specialized tools

• Most expensive.

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

DIY vs. Hiring Professionals

Hybrid Model:

• Hire out construction & seasonal startup/closing

• Do your own weekly maintenance

• Requires some knowledge and basic tools

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Making the Decision?

Considerations:

• Capital vs. Operational Expenses?

• One-time effort or an ongoing effort?

• Control?

• Training costs?

• Specialized equipment/software/tools

• Time to completion (and cost savings)?

© 2011 AudioCodes Ltd.

All rights reserved.

AudioCodes Confidential Proprietary

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Introduction to Professional Services

September 2012

Bill Skinner

Director of Professional Services

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Planning & Design

Project Lifecycle

Implement

Manage

Focus

Teamwork

Leadership

Communication

Process

Scalability

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Project Lifecycle

• Establish goals

• Obtain project funding

• Form project team

• Design network architecture

• Determine strategy for success

Planning and Design

Network Design

Proof of Concept

Project Planning

Methods Development

Migration Planning

Acceptance Planning

OA&M Planning

Network Assessment

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Project Lifecycle

• Procure and delivery components

• Install, configure, and test

• Monitor progress

• Ensure successful deployment

Implement

Site Survey

Physical Installation

Implement/ Configure

Project Management

Network Integration

Staging

Training

Hardware Procurement

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Project Lifecycle

• Support fully operational system

• Monitor for success

• Planning for network changes and system growth

• Optimize for continuous improvement

Support and Manage

Software Maintenance

Help Desk

Software Upgrade

Technician Dispatch

MACD

Spares Management

Performance Upgrades

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Who’s the Right Person for the Job?

Experience

Lessons Learned

Best Practices

Methods Development

One-time event

Existing Infrastructure

Customer Partner Vendor

Capital vs Operational

Control

Timeline

Training

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

AudioCodes and Lync Resources

The System Integrator Partner Business Case for Microsoft Lync

Forrester Total Economic Impact

Microsoft Lync Case Studies

Microsoft Lync Recorded Webinars • Microsoft Lync Migration Strategies

• SBA – Installation and Configuration

• SBA – Upgrade and Recovery Process

• Lync System – Voice Aspects Overview

• SIP Trunking with Microsoft Lync

AudioCodes Services that Help Complete the Voice Solution for Unified Communications

AudioCodes Professional Services

NOTE: Just right click and open hyperlink!

Professional Services For Unified Communications

Benjamin Tosado

VP of Professional Services

• 10 Year Microsoft Gold Partner • Specialized in Unified Communications • Messaging and Hosting Competencies • Awarded Microsoft Voice Partner of the Year in

2011 • Successful Microsoft UC Deployments in

Commercial, Government, Enterprise and Healthcare

• Microsoft MEC (Microsoft Experience Center) Facilitators and PSLP (Premier Support for Lync Partner) Certified

About CONQUEST

• Assistance Understanding the Value of UC • Planning and Architecture

• Deployment and Migration

• Adoption and Readiness

• Ongoing Support

Available UC Services

• Helps Quantify UC Benefits

• Examine Communications Spend and Work Roles within an Organization

• High Level Scope for a UC Solution Build on Microsoft Technologies

• Determine Savings from UC Solution & Overall Solution ROI

UC Value Assessment

• Discuss Solution Goals

• Examine Existing Environment

• Meet with Technical Teams to Discuss Architecture and Deployment Plan

• Document Solution Architecture and Deployment Plan

Planning and Architecture

• Can be a Hang Up – Need to Understand Users

• Assistance Selecting Endpoints

• Developing Training Materials

• Training Delivery

• Ongoing Training Strategies and Aids

Adoption and Readiness

• Conquest Care for UC – One Support Contact

• Ongoing Hardware and Software Maintenance

• 24x7 Monitoring

• Preventative Maintenance

• Personalized Support Experience Backed by Microsoft Premier

Ongoing Support

End to End Deployment and Support End to End Deployment Customer Supported Augmented Deployment and Customer Supported

Customer Examples

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Survey Time!

$2,000 Vacation Voucher!

We appreciate your feedback!

Please complete the short survey

www.surveymonkey.com/s/UCMIGRATION8

8 x iPad 3s

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Q/A and To Learn More:

• Questions: Use the Q/A menu on Live Meeting

• To request immediate follow-up: www.audiocodes.com/Lync

• More on Lync solutions: • Whitepapers

• Recorded webinars

• Videos

• Datasheets/Brochures

• Social Media • LinkedIn - AudioCodes / Lync Resource Center Group

• Twitter – @AudioCodes or @AlanDPercy

Booth #808 October, 2-4, 2012

Austin, TX

See us at:

© 2011 AudioCodes Ltd.

All rights reserved.

AudioCodes Confidential Proprietary

Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Thanks!

More on Lync solutions at: www.audiocodes.com/Lync

Alan D. Percy Alan.percy@audiocodes.com

Twitter: @AlanDPercy